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Toyota of Cool Springs
Franklin, TN
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 957 reviews
September 20, 2022
Alan and Trey were worthy of a five star rating and great to work with during the purchase of our Tacoma. The only reason I would give the dealership a four star rating is the up charge of $5,000 for the mar to work with during the purchase of our Tacoma. The only reason I would give the dealership a four star rating is the up charge of $5,000 for the market adjustment! More
by Tmassey
September 19, 2022
Quite enjoyed the auto purchasing experience with Jeff Williams and Yuri Crawford. Jeff was quite comforting and down home. His talent as a former police officer showed favorably through as an auto sales Williams and Yuri Crawford. Jeff was quite comforting and down home. His talent as a former police officer showed favorably through as an auto sales facilitator. Yuri was efficient in the handling of the fun financing part. More
by Chris
September 10, 2022
If you want a good experience, someone to treat you like family and give the VIP treatment look no further than Jeff William at Toyota of cool springs. Best of the best when it comes to a sells-man. Ask for family and give the VIP treatment look no further than Jeff William at Toyota of cool springs. Best of the best when it comes to a sells-man. Ask for Jeff, and you will be treated with respect to your time and privacy. The kings treatment. More
by Dfuller866
Employees Worked With
September 07, 2022
Alan “Superman” was amazing to work with. He made the process of buying out my lease smooth and painless, took care of most the paperwork before I even arrived at the dealership so I would no He made the process of buying out my lease smooth and painless, took care of most the paperwork before I even arrived at the dealership so I would not have to spend the entire day there. Was very prompt and courteous! Would recommend working with him! More
by charity.j.arnett
September 02, 2022
Kenny “da man” Eastman was literally DA MAN when it came to my experience with your dealership. He went well above and beyond in his help with dealing with my car buying experience. I would recommend Kenn to my experience with your dealership. He went well above and beyond in his help with dealing with my car buying experience. I would recommend Kenny to anyone that’s interested in a new or used vehicle. My next car buying experience I will definitely seek out Kenny Eastman as my salesman. Thanks dude! More
by Daddybill26
Employees Worked With
Kenny Eastman
August 23, 2022
He’s honest, he listens, he cares & found me exactly what I was looking for! I was looking for! More
by Jennifer
August 23, 2022
The team is friendly, professional, and well-coordinated. Alan "Superman" Richardson was a delight to work with - knowledgable, helpful, candid, personable - a consummate professional. The same applies to Alan "Superman" Richardson was a delight to work with - knowledgable, helpful, candid, personable - a consummate professional. The same applies to Isaiah Blacksmith. A really great team. More
by William Reynolds
August 19, 2022
Sales team is hit or miss. Back in April of 2021 I had a poor experience with Kenny. August of 2022 I had a great experience with Alan "Superman" Richardson - a very nice and h Back in April of 2021 I had a poor experience with Kenny. August of 2022 I had a great experience with Alan "Superman" Richardson - a very nice and helpful guy. After the initial deal was done and I purchased a new car, I could have rated the experience a 4/5 stars. Unfortunately, the financial services experience was terrible - a guy named Johnny Nuzzo heavily discouraged me from reading any fine print, mocking me when I had questions about car payments. He overly-aggressively tried to sell me add-ons, berating me, nearly coming across his desk in an attempt to intimidate me. At one point he called me the dumbest person he's met all year for not getting additional service packages, and he mocked me again when I asked for some pamphlets explaining what he had poorly scribbled across the back of a sheet of paper. He may intimidate some people into purchasing more services this way, but his approach is unprofessional and reflects very badly on Toyota of Cool Springs. I just bought a different Toyota at Sunny King of Anniston Alabama, and their financial services team couldn't have been nicer. Cool Springs might call up Sunny King and learn a thing or two. More
by Chuck
August 18, 2022
Al was great! Always so helpful and willing to work with me! He’s awesome! Always so helpful and willing to work with me! He’s awesome! More
by treadwell.dallas17
Employees Worked With
