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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

December 14, 2022

For the second time this year, we had a wonderful experience at Toyota of Cool Springs, particularly because of our salesman, Kenny Eastman, who goes above and beyond to take care of his customers. B More

by Dale Bukowski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Dec 16, 2022 -

Toyota of Cool Springs responded

Hi Dale, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 14, 2022

Kenny provides quality customer service. He's polite and knowledgeable. I enjoyed working with him to finally get the car of my dreams. If we ever are in the market for another Toyota, I wou More

by Catlyn.johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Dec 16, 2022 -

Toyota of Cool Springs responded

Hi Catlyn, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 09, 2022

Kenny Eastman is the man. Bar none. Personable, funny, and has your best interests at heart. I’ve financed two cars with him now and he always creates a great experience. More

by PDBohannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman, Daniel Rodriguez
Dec 12, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 09, 2022

Alan, Cap, and the rest of the staff were very attentive and helpful! They made the process easier. More

by djoneskh9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cap
Dec 11, 2022 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 30, 2022

Kenny couldn't have been more personable and friendly but at the same time he was also professional and very knowledgeable concerning many areas. He gave my teenage son many great tips which could potentiall More

by NatashaTMT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Dec 01, 2022 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Please don't hesitate to reach out to us if there's anything more we can do!

November 28, 2022

I was extremely impressed With my whole experience With this dealership! I was so comfortable there. It didn't feel like a business, But rather visiting old friends.There team was great from start to fin More

by Shatchell64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Nov 29, 2022 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 18, 2022

Beautiful building, friendly staff, Kenny was honest and upfront about everything! Team worked with me to get a good deal! More

by seancory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Nov 22, 2022 -

Toyota of Cool Springs responded

Hi Seancory, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 18, 2022

Jeff Williams and Toyota of COOL Springs made car buying a pleasant experience. Jeff goes above and beyond to help his customers even AFTER the sale. The service department is also excellent. On a scale of More

by PSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

November 18, 2022

Jeff was congenial, Efficient, and well organized. I was very pleased with his service and I’m glad to give him the highest possible rating More

by morganmike1954
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 14, 2022

Hunter did a fantastic job helping me pick the right Tacoma. His attention to detail and communication throughout the deal were superb. I was out of town for part of the process, but Hunter helped make More

by Patrickjathomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

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