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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

November 06, 2023

Jeff made buying a new car easy and pleasant. We love Toyota of Cool Springs. More

by Logan2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Nuzzo
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Nov 08, 2023 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2023

Thanks for the help with all of my vehicles and etc! ! Will be back for any future needs! More

by J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Toyota of Cool Springs responded

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

November 05, 2023

I had the best experience working with Alan at Toyota in Cool Springs. He was responsive, attentive, and a great listener during the entire process. Alan is very personable, kind and made the car buying pro More

by Courtney M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Nuzzo
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Nov 07, 2023 -

Toyota of Cool Springs responded

Hi Courtney, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 04, 2023

I’ve been pleased with their service department, having used it for almost six years. Currently, I’m working on a deal with Jeff Williams, Product Specialist. He’s been great to work with. More

by larrygarlandnyc
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2023

I had a great experience buying my Tundra at Toyota of Cool Springs. I knew what I wanted, and Alan Richardson made it quick and easy. I would recommend Superman to anyone looking for a Toyota. More

by Todd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Cool Springs responded

Hi Todd, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 03, 2023

Jeff does a fabulous job as a consultative sales person. He is a great listener which enables him to determine a buyer’s needs and direct them to a vehicle that meets those needs. In addition he is very pe More

by mholland2012
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 03, 2023

Jeff was responsive, friendly, and went out of his way to make sure we were happy with our new Sequoia. More

by april.craft224
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 03, 2023

We are back at Toyota of Cool Springs for our 3rd vehicle. Best service hands down and our sales person Jeff is awesome. Always there to help More

by Donna P
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Toyota of Cool Springs responded

Hi Donna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2023

Al was very attentive to what we were looking for in a vehicle. He was very knowledgeable about what was om the lot and provided several recommendations. More

by lashondasession
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 03, 2023

We had a wonderful experience with Al. He was very knowledgeable and personable. Truly a seamless experience from start to finish! I will definitely return to purchase a car for my daughte More

by Miya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Toyota of Cool Springs responded

Hi Miya, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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