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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

December 02, 2023

Loved working with Hunter. The purchased took over a month to complete as the car had to be manufactured first. During this time Hunter kept the line of communication open and More

by N. Gillani
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear about your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

December 02, 2023

They explained everything in detail and answered all my questions. I was very comfortable with the process and the way they handled all the paperwork and other requirements. More

by Jr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 02, 2023

Hunter did such a tremendous job with my new car buying experience the process was very quick and smooth and my new car is perfect and has everything I wanted . More

by Dmdouglas10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

December 01, 2023

Clean, comfortable, friendly staff, however very slow service. Customers should not have to wait for 3+ hours for a scheduled appt to pick up a new key and have tire sensors reset. You need to do much be More

by randallkaehne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Cool Springs responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Toyota of Cool Springs. We would like to make this up to you, if we still can. Please reach out to us at (615) 656-5240 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

December 01, 2023

Hunter did a great job and was very helpful on the purchase of my new truck More

by coachfking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denzel Petway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

December 01, 2023

The whole process was very smooth and easy. We were able to make a purchase while the Black Friday deals were going on which was very helpful. We would purchase here again! More

by Anna
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Cool Springs responded

Hi Anna, thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 27, 2023

Cool Springs Toyota always does a great job with all of our car needs. We are repeat customers and plan to continue. More

by Waclin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2023

Because we wanted a hybrid with a specific color interior we had a 7 month wait. I hope Toyota finds a way to expedited this. Alan always called when a potential vehicle would be available. We are happy More

by Lindistel04
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2023

Alan aka “Superman” was patient, he listened very well, cared about our needs and found the perfect car for me!! He went out of his way to share news of a car that wasn’t previously on the lot, and remaine More

by olivia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Toyota of Cool Springs responded

Hi Olivia, we are pleased to hear about your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 08, 2023

I worked with Alan on getting into a used 2018 4Runner and couldn't have had a better experience. His willingness to assist on my behalf really shows his professionalism and determination. Having negative More

by bissonettem78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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