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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
930 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 930 reviews

November 03, 2023

Al was very attentive to what we were looking for in a vehicle. He was very knowledgeable about what was om the lot and provided several recommendations. More

by lashondasession
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 03, 2023

We had a wonderful experience with Al. He was very knowledgeable and personable. Truly a seamless experience from start to finish! I will definitely return to purchase a car for my daughte More

by Miya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Toyota of Cool Springs responded

Hi Miya, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 03, 2023

We are back at Toyota of Cool Springs for our 3rd vehicle. Best service hands down and our sales person Jeff is awesome. Always there to help More

by Donna P
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Toyota of Cool Springs responded

Hi Donna, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 27, 2023

Allen is great to work with! I’ve bought two vehicles with him and I would highly recommend him to anyone!! More

by rebekahdean27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care!

October 22, 2023

The dealership and my sales agent Al “Superman”Rich was very attentive and very up front with everything. And I truly appreciate the transparence!! It made for a enjoyable experience!! More

by rovonya44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Skaradowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viktor Barberena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Toyota of Cool Springs responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 13, 2023

Alan was super helpful in getting me a car I truly wanted and could rely on. He was friendly and took his time More

by ivyacook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

ivyacook responded

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Oct 16, 2023 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

October 09, 2023

I spoke with Jim Gile and was very helpful and pleasant I plan to ask for him when I come in again More

by jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Toyota of Cool Springs responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

October 08, 2023

From the moment I walked into in the door I was greeted with professionalism. I told the receptionist what I needed, and she pointed me to Superman, Mr. Alan. He also listened to my situation, and explaine More

by tcjones81019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. Nuzzo
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Oct 10, 2023 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2023

My experience was great! Alan was kind and didn't put pressure on us to make a decision. He allowed us to take our time and think about what worked best for us. Am so happy w More

by GreatDeal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Fun
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Oct 10, 2023 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2023

Alan was kind and attentive from the very beginning. He kept me informed with updates as we were waiting for my car. It was the best and easiest car buying experience I've ever had. Yuri also did a grea More

by Philip
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Toyota of Cool Springs responded

Hi Philip, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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