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Toyota of Cool Springs

Franklin, TN

4.7
930 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 930 reviews

November 25, 2023

Because we wanted a hybrid with a specific color interior we had a 7 month wait. I hope Toyota finds a way to expedited this. Alan always called when a potential vehicle would be available. We are happy More

by Lindistel04
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2023

Alan aka “Superman” was patient, he listened very well, cared about our needs and found the perfect car for me!! He went out of his way to share news of a car that wasn’t previously on the lot, and remaine More

by olivia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Toyota of Cool Springs responded

Hi Olivia, we are pleased to hear about your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 08, 2023

I worked with Alan on getting into a used 2018 4Runner and couldn't have had a better experience. His willingness to assist on my behalf really shows his professionalism and determination. Having negative More

by bissonettem78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

November 06, 2023

Jeff made buying a new car easy and pleasant. We love Toyota of Cool Springs. More

by Logan2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Nuzzo
Nov 08, 2023 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2023

Thanks for the help with all of my vehicles and etc! ! Will be back for any future needs! More

by J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Toyota of Cool Springs responded

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

November 05, 2023

I had the best experience working with Alan at Toyota in Cool Springs. He was responsive, attentive, and a great listener during the entire process. Alan is very personable, kind and made the car buying pro More

by Courtney M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Nuzzo
Nov 07, 2023 -

Toyota of Cool Springs responded

Hi Courtney, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 04, 2023

I’ve been pleased with their service department, having used it for almost six years. Currently, I’m working on a deal with Jeff Williams, Product Specialist. He’s been great to work with. More

by larrygarlandnyc
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2023

I had a great experience buying my Tundra at Toyota of Cool Springs. I knew what I wanted, and Alan Richardson made it quick and easy. I would recommend Superman to anyone looking for a Toyota. More

by Todd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Toyota of Cool Springs responded

Hi Todd, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 03, 2023

Jeff does a fabulous job as a consultative sales person. He is a great listener which enables him to determine a buyer’s needs and direct them to a vehicle that meets those needs. In addition he is very pe More

by mholland2012
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 03, 2023

Jeff was responsive, friendly, and went out of his way to make sure we were happy with our new Sequoia. More

by april.craft224
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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