Toyota of Cleveland - Service Center

Great as always This place is always great at getting my vehicles taken care of. Other than having to wait on parts sometimes (I have a 12 year old minivan) it is ex This place is always great at getting my vehicles taken care of. Other than having to wait on parts sometimes (I have a 12 year old minivan) it is exceptional. More

Another Positive Experience I was greeted promptly. The service rep advised me of the service that would be done and time that it would take, then I proceeded to wait in an area I was greeted promptly. The service rep advised me of the service that would be done and time that it would take, then I proceeded to wait in an area that was comfortable. The car was ready in the amount of time described and was washed. After explaining all that was actually done during service I was able to pay for service quickly and was on my way. A very positive experience. More

This rating is in regard frame replacement on my 2005 Tacoma After replacement of the frame, brake lines, and rear springs I have to say I was pleasantly surprised. The truck drives excellent and is quite. I did After replacement of the frame, brake lines, and rear springs I have to say I was pleasantly surprised. The truck drives excellent and is quite. I did have to take it in two or three times to fix a few minor leaks and things, but with so major a job I felt like that was a small price to pay. The service person and manager were really good to work with. More

Service on cabin filter and car filters Very friendly and keeps you informed of the current and future service you will need on your vehicle.Would highly recommend this service department. M Very friendly and keeps you informed of the current and future service you will need on your vehicle.Would highly recommend this service department. My service has always been fast and has great hours of operation. More

One year service appointment. The dealership gave me updates along the way, gave me updates on my vehicle and all future service needed and even helped me install my newly purchase The dealership gave me updates along the way, gave me updates on my vehicle and all future service needed and even helped me install my newly purchased WeatherTech floor mats. More

Great customer service I have had 2 new Toyota's that were not purchased from this dealership and Susan has always been friendly and professional with me. Most will not go t I have had 2 new Toyota's that were not purchased from this dealership and Susan has always been friendly and professional with me. Most will not go to a dealership for work that has to be performed on their vehicles, but Susan and her tech Zach have a lifelong customer in me. More

Dealer does not honor coupons At the end of last year I downloaded a coupon that promised a $25 Visa card if you came in to test drive a vehicle at Toyota of Cleveland. I drove all At the end of last year I downloaded a coupon that promised a $25 Visa card if you came in to test drive a vehicle at Toyota of Cleveland. I drove all the way from Chattanooga to this dealer so that I could get the $25 visa gift card. I handed the coupon / certificate to one of the salespeople (Gregg Bain) who assured me that he'd put it in and that I would receive my gift card in the mail. The gift card never arrived. I have tried REPEATEDLY to get someone at the dealership to help me but they refuse to return my calls or my emails. It seems they are very quick to call you back when you're looking for a car to purchase, but when you want to get them to honor a promotional deal, they avoid you like the plague. I am extremely disappointed in this dealer and will NOT ever go back here because of their unscrupulous behavior regarding this issue. More

No pressure sales and excellent, detailed service I have always had a pleasant experience with team T.O.C. Service is explained in detail and the no pressure sales is excellent. The waiting room for I have always had a pleasant experience with team T.O.C. Service is explained in detail and the no pressure sales is excellent. The waiting room for service is exceptional as well. More

Great place to buy or service your Tpypta Excellent experiences buying, trading, and servicing our cars. We're repeat customers for that reason. No pressure in buying and no waiting to have Excellent experiences buying, trading, and servicing our cars. We're repeat customers for that reason. No pressure in buying and no waiting to have our cars serviced. Great place to do business. More

Very good I like doing business wit Toyota of Cleveland. They help you every way possible and don't pressure you. They keep it real and down to earth. I like doing business wit Toyota of Cleveland. They help you every way possible and don't pressure you. They keep it real and down to earth. More