Toyota of Cleveland - Service Center

best service!!! my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I am not car suave either!) the car was "parked"! I encouraged him to drive to the Toyota dealership to find out what he needed and what to do. It was close to their closing time, so I told him to hurry and get there. He was not happy, and I felt sorry for whomever waited on him!!! As it turned out, he ended up speaking with a young man named Dillon. When my husband came home, I cringed as he came through the door, prepared to hear the horror story of what he had to do and the poor soul who tried to help him. To my shock, he came in, and told me about a wonderful guy named Dillon- who went through the process step by step of what part he needed, how to fix it, what to do, and encouraged him with words of "you can do it"... He ordered the part for him and assured him that the part would be there promptly. My story doesn't end there.. Dillon, on this memorial holiday, was supposed to get to a cookout. But, to insure, my UNSURE husband was comfortable, Dillon did NOT go to the cookout on time, was late, because he could see my husbands confusion. Dillon didn't complain, roll his eyes, or treat my husband like the auto repair guy he isn't! he treated him with respect and patience. He stayed over after closing, just to make sure he was satisfied. How often does that happen? wow. I was so impressed, I wanted to let everyone know what kind of service you will get from this dealership! wives, no need to worry, send your husband there for help and they will come back thinking they can repair any car around!!! thank you Dillon, because of you, after the part came in, He actually did the repair himself!!! More

Scheduled service The service department was ready when I arrived, the waiting area was very comfortable as my work was being completed, and I met personally with my se The service department was ready when I arrived, the waiting area was very comfortable as my work was being completed, and I met personally with my service leader upon completion and he went over the complete report. Thanks. More

Love Toyota of Cleveland! Have worked w toyota of Cleveland for many years....they are excellent in sales and in service. This is a great dealership!! I highly tecommend it! Have worked w toyota of Cleveland for many years....they are excellent in sales and in service. This is a great dealership!! I highly tecommend it! More

Customer Service "Excellent" The service appointment begins on time and the work is completed in the time frame given by the service adviser, That's most important to me. The service appointment begins on time and the work is completed in the time frame given by the service adviser, That's most important to me. More

Trust i have purchased 3 vehicles from this dealership and have had them all serviced there. The reason I use them is I trust the service department to tak i have purchased 3 vehicles from this dealership and have had them all serviced there. The reason I use them is I trust the service department to take care of my vehicle. They have never let me down and I will continue to use them. My mother bought her car at Toyota of Cleveland even though she lives out of state, she brings her car here to have it serviced. Anthony Sims has always been professional and honest in working with us. I will continue to use this dealership to service my vehicle. More

Great experience On a personal note my experience was surprisingly pleasant and accommodating. As far professionalism and understanding my needs - taking in considerat On a personal note my experience was surprisingly pleasant and accommodating. As far professionalism and understanding my needs - taking in consideration my 2005 tuck Tundra eleven years "young" - I have only praise words to all the staff members - specially Susan Tubbs my service adviser- the way they handled my situation . Her dedication , commitment , perseverance on doing the right thing along with her great presence and attitude made my time spent at the dealership worth while throughout the entire process. Thank you Susan and thank you TOYOTA for having such a wonderful employees to work with . Sincerely Michael Popovici More

The best experience! My family and I own 8 Toyota vehicles and go to Toyota of Cleveland for all of our vehicles and their services. I travel many many miles every week, s My family and I own 8 Toyota vehicles and go to Toyota of Cleveland for all of our vehicles and their services. I travel many many miles every week, so I am in Toyota very frequently for my services and have never been disappointed in my service or how I have been treated by all staff. Keith has done all of my services for years now and he always answers all my questions, fixes all my problems, and always works around my busy schedule! Everyone there always make you feel so welcome! I couldn't ask for a better place to get my vehicles serviced! I will be a Toyota of cleveland customer as long as I am in this area! More

Always a good experience I have taken my Camry to this dealership since I bought it there for all servicing and scheduled maintenance and any problems. I trust them to tell I have taken my Camry to this dealership since I bought it there for all servicing and scheduled maintenance and any problems. I trust them to tell me truth and to do good work. Susan was my associate and gave me great service. More

40,000 Service The service was excellent. The timing was convenient. The wait did not last but an hour with easy chairs and book to read. The staff is incredible pro The service was excellent. The timing was convenient. The wait did not last but an hour with easy chairs and book to read. The staff is incredible proficient and polite. I feel like the Highlander is good hands when it comes to service. Thanks you. More

Oil change Very good service,good service means a lot ,When I get ready to buy again,I will got back to Toyota of Cleveland, Thanks so much Very good service,good service means a lot ,When I get ready to buy again,I will got back to Toyota of Cleveland, Thanks so much More