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332 Reviews of Toyota of Cleveland - Service Center
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August 28, 2016
Friendly and efficient Andy Peak was my service advisor. He was great. He went over everything that was being done and when my car was ready he reviewed what was looked at. Andy Peak was my service advisor. He was great. He went over everything that was being done and when my car was ready he reviewed what was looked at. Of course it was my 10,000 mile service so I'm not due for any parts, etc yet. Still very courteous. Becky Osborne More
by Rede2drive
Employees Worked With
August 25, 2016
Terrible Service Experience I know what I think when I see so many 5 star reviews and then someone posts a poor review. However, I have taken my 2015 Tacoma in to have something I know what I think when I see so many 5 star reviews and then someone posts a poor review. However, I have taken my 2015 Tacoma in to have something fixed 4 times so far and nothing has been done yet. First two times were for water running in from under the dashboard when the truck sat at an angle in my parking space at work. They said they could not duplicate the leak, therefore, could not fix it. I even had it on video leaking. Also plenty of forums on the internet about this same problem. Seems like they would have just replaced the part that was defective. I've been waiting over a year so far to get a loaner car so I could leave my truck with the service dept until they could find the leak. Still no loaner car available for me. Next problem was some grease leaking out from the steering column. Luckily I had weather tech floormats, so it didn't stain the carpet, but all they did was wipe up the grease and said that was completely normal. Really? Lastly, and I do mean lastly, because I'm trading this xxx in on something else, the air conditioner goes out. I take it down again to the service dept, and they say a rock must have put a whole in the condenser, and it's not under warranty, over $800 to fix. I worked in a dealership before. I understand how warranty works, but I guess I believed them when they talked us into buying the extended 8 year bumper to bumper, everything covered, warranty for a few extra thousand dollars. I'm DONE with Toyota! More
by llynn6067
Employees Worked With
Sean Murphy
August 23, 2016
Service The service department at Toyota of Cleveland is the best service department hands down. They are very courteous and are respectful of your time. Grea The service department at Toyota of Cleveland is the best service department hands down. They are very courteous and are respectful of your time. Great folks to business with. More
by RobLew
August 19, 2016
Timely and excellent service I scheduled an appointment for my first oil change and fluid check and expected to wait well over an hour. Not only did I only wait 30 minutes, they c I scheduled an appointment for my first oil change and fluid check and expected to wait well over an hour. Not only did I only wait 30 minutes, they checked everything under the hood and even checked the tire pressure and put air in them. My Camry runs like a dream again. Thanks! More
by jwhaley
Employees Worked With
August 18, 2016
Great service My Tacoma was making a strange sound. Took it in, and the service crew could not isolate it and asked that I leave it. Did so and they fixed the issue My Tacoma was making a strange sound. Took it in, and the service crew could not isolate it and asked that I leave it. Did so and they fixed the issue in record time More
by bigt
Employees Worked With
August 13, 2016
Always a great place Since buying Toyotas from this dealership I have been going back there for years. Always great on the surface always going the extra mile to try and h Since buying Toyotas from this dealership I have been going back there for years. Always great on the surface always going the extra mile to try and help me. Would definitely recommend this dealership to anyone looking for a Toyota. More
by Muadib395
Employees Worked With
Anthony Sims
August 10, 2016
Came in for service of two vehicles and both were handled qu Very efficient and quick and everyone was very nice. I brought two vehicles in and both were handled serviced to my satisfaction. I recommend this ser Very efficient and quick and everyone was very nice. I brought two vehicles in and both were handled serviced to my satisfaction. I recommend this service department to anyone. More
by an4dan
Employees Worked With
Sharon Ricketts
August 03, 2016
Consistently Exceptional Service We've been using Toyota of Cleveland for all of our vehicle purchases and maintenance for the past 20+ yrs. I took my Highlander in for servicing thi We've been using Toyota of Cleveland for all of our vehicle purchases and maintenance for the past 20+ yrs. I took my Highlander in for servicing this morning, and as always, Sean took fantastic care of us. We make it a point to schedule our services around his availability because we can always count on him to be friendly, honest, & helpful. He is always willing to go above and beyond to take care of not only us, but other customers as well. He is a great asset to the Service Dept team. More
by atruss00
Employees Worked With
Sean Murphy
July 19, 2016
Friendly, courteous service I have had my Prius serviced here for the last year or so. The service representatives have always been helpful and accommodating. At my last servic I have had my Prius serviced here for the last year or so. The service representatives have always been helpful and accommodating. At my last service visit, I noticed a great deal on a Toyota certified used Prius. I was offered a great trade in value on my car, so I drove home in a new(to me) vehicle. More
by Puppydogdoc
Employees Worked With
July 10, 2016
Everyone was helpful and polite!:: My experience was very good. I was taken care of quickly and efficiently. I enjoyed the pop corn while I waited. My car was ready before I expected i My experience was very good. I was taken care of quickly and efficiently. I enjoyed the pop corn while I waited. My car was ready before I expected it! More
by Avalon girl
Employees Worked With
