Toyota of Cleveland - Service Center

Excellent experience ALWAYS. Everything was excellent except the technician forgot to wipe the excess oil that drained out of the engine off of the truck where it had collected a Everything was excellent except the technician forgot to wipe the excess oil that drained out of the engine off of the truck where it had collected a little and it went onto the exhaust and engine making the truck smell and it dropped onto the cement in my garage staining it. Not a big problem, but that is why they did not get 5 stars. More

Great sales and Service!! Anthony Sims in service is always courteous, helpful, knowledgeable and goes above and beyond to assist me. Service manager Tom Trout always checks on Anthony Sims in service is always courteous, helpful, knowledgeable and goes above and beyond to assist me. Service manager Tom Trout always checks on the progress of my vehicle. I would highly recommend Toyota of Cleveland for sales and service. More

Excellent customer service! Excellent customer service as always. Anthony Sims, Brian Lynch and Gregg Bain are all very professional I've been a Toyota of Cleveland customer fo Excellent customer service as always. Anthony Sims, Brian Lynch and Gregg Bain are all very professional I've been a Toyota of Cleveland customer for 30 years and they are the only dealership for my family! John R. More

Love the service department Brought my RAV4 in for major scheduled maintenance (150K miles) before going on a trip. While doing the maintenance, they spotted a issue with the re Brought my RAV4 in for major scheduled maintenance (150K miles) before going on a trip. While doing the maintenance, they spotted a issue with the rear brakes. They took care of everything quickly and got me on my way knowing my car was in tip-top condition for the trip. More

Excellent and friendly Called for service and schedule in a timely manner. Service for 100,000 mile check up explained prior to service. Service advisor used eye to eye cont Called for service and schedule in a timely manner. Service for 100,000 mile check up explained prior to service. Service advisor used eye to eye contact when talking with me. Advisor explained additional service needed prior to providing service and allowed me to decide if that was ok with me. Very friendly and professional More

Wonderful I really this place. it was nice. they had popcorn. they had drinks. the service department is the best I've ever dealt with. I will definitely be bac I really this place. it was nice. they had popcorn. they had drinks. the service department is the best I've ever dealt with. I will definitely be back and will refer all my friends. More

best service!!! my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I am not car suave either!) the car was "parked"! I encouraged him to drive to the Toyota dealership to find out what he needed and what to do. It was close to their closing time, so I told him to hurry and get there. He was not happy, and I felt sorry for whomever waited on him!!! As it turned out, he ended up speaking with a young man named Dillon. When my husband came home, I cringed as he came through the door, prepared to hear the horror story of what he had to do and the poor soul who tried to help him. To my shock, he came in, and told me about a wonderful guy named Dillon- who went through the process step by step of what part he needed, how to fix it, what to do, and encouraged him with words of "you can do it"... He ordered the part for him and assured him that the part would be there promptly. My story doesn't end there.. Dillon, on this memorial holiday, was supposed to get to a cookout. But, to insure, my UNSURE husband was comfortable, Dillon did NOT go to the cookout on time, was late, because he could see my husbands confusion. Dillon didn't complain, roll his eyes, or treat my husband like the auto repair guy he isn't! he treated him with respect and patience. He stayed over after closing, just to make sure he was satisfied. How often does that happen? wow. I was so impressed, I wanted to let everyone know what kind of service you will get from this dealership! wives, no need to worry, send your husband there for help and they will come back thinking they can repair any car around!!! thank you Dillon, because of you, after the part came in, He actually did the repair himself!!! More

Scheduled service The service department was ready when I arrived, the waiting area was very comfortable as my work was being completed, and I met personally with my se The service department was ready when I arrived, the waiting area was very comfortable as my work was being completed, and I met personally with my service leader upon completion and he went over the complete report. Thanks. More

Love Toyota of Cleveland! Have worked w toyota of Cleveland for many years....they are excellent in sales and in service. This is a great dealership!! I highly tecommend it! Have worked w toyota of Cleveland for many years....they are excellent in sales and in service. This is a great dealership!! I highly tecommend it! More

Customer Service "Excellent" The service appointment begins on time and the work is completed in the time frame given by the service adviser, That's most important to me. The service appointment begins on time and the work is completed in the time frame given by the service adviser, That's most important to me. More