Toyota of Cleveland

Excellent facilities. Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, a Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, and found out on this visit that someone in your finance department apparently lied to me when I purchased a truck last year. Everyone else I've dealt with at this dealership has been excellent. More

Our salesman, Logan Maddox, was great! He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just received them in the mail today. The driver side interior light did not work. We noticed this while driving home from the dealer. This was missed in the inspection process of the vehicle prior to it being sold. Mr Maddox contacted us concerning the replacement of the light bulb. He is planning on mailing us a new light bulb to install. Mr Maddox is a fine young man. Mr Rutledge was easy to talk to in regard to the purchasing of the vehicle. However, I do think he could have gave us an additional $500 off of the price that we paid for the vehicle. But, in fairness he did give us a good discount. Mr. Allinder discussed with us the financial and warranty package that was available for the vehicle. He did not pressure us into purchasing a warranty, but he did use many selling points in regards to possibly purchasing a warranty package. I cannot forget to mention Cameron who works in the online sales department. I contacted the dealership and she spoke to me in regards to purchasing a used Toyota Tundra truck. The vehicle that we purchased was not even listed on the website. She informed me about the 2019 Toyota Tundra that we purchased. She went outside and took pictures of the vehicle and sent them to me. Cameron answered several questions that I had about the vehicle. She was very instrumental in our family purchasing the 2019 Toyota Tundra. Overall, the staff was very professional and courteous to our family. More

Purchased a 2020 Lexus RC350 for my wife at Toyota of Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here se Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here seem to think people won't drive a few hours to get a better deal which is not the case with me. I've previously driven 8 hours one way to save $4000 on a vehicle. I actually went to Atlanta Sunday to look at a comparable Lexus. I explained this to my salesman Austin Calfee and his sales manager Mike Covington. These two went above and beyond to make sure I got the deal I wanted and kept my money local. They are a laid back dealership and don't have the "better go buy that somewhere else" attitude. I feel they worked hard to earn my business and just sold me my first local car in 23 years. Nothing but good words to say for the whole team. They have earned a new customer. I will be back. More

I recently purchased a 2023 Subaru Ascent from this dealership, and I could not recommend it more for anyone who is looking to buy a new car. For starters, we live in Maryland, so things were a little dealership, and I could not recommend it more for anyone who is looking to buy a new car. For starters, we live in Maryland, so things were a little more difficult in terms of what information needed to be sent where, but the dealership took care of EVERYTHING. Kenny Jones was so patient with my husband and I as we were looking to find the perfect upgrade before our long roundtrip back. We sat in 4-5 different vehicles and test drove 3 of them and his guidance and feedback were bar none. He also helped us work through any other issues with us not residing in Tennessee. Justice Goodner helped with the financing part of our deal, and he also was very informative and set up everything we needed to do once we got back home. I seriously cannot not talk about the great experience enough! More

Exceptional service. Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purc Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purchased. Will come back for our next vehicle More

Helpful in every way with my service trip, video was a nice touch and they called me and kept me informed. nice touch and they called me and kept me informed. More

Friendly, efficient, and responsive. Kenny Jones talked me through what I thought I wanted and needed, showing me the subtle differences. Tyler Ratledge and Monte' Burney also were mo Kenny Jones talked me through what I thought I wanted and needed, showing me the subtle differences. Tyler Ratledge and Monte' Burney also were more than fair with me in the process. TofC is a true community partner and provided a great experience in my new truck purchase. More

Best customer service ever! Took care of our every need. Listened to what we wanted. Got us into a brand new car within a few hours! Took care of our every need. Listened to what we wanted. Got us into a brand new car within a few hours! More

Gregg, Shane, & Taylor took the best care of us in our need of a new Toyota. The entire process was positive and friendly. Absolutely the best place to buy a car! need of a new Toyota. The entire process was positive and friendly. Absolutely the best place to buy a car! More

Let me start by saying we are a Toyota family. We've been driving Toyotas for 4 generations. Everyone was great. Kenny Jones was our salesman and he understood what we were looking for. We needed We've been driving Toyotas for 4 generations. Everyone was great. Kenny Jones was our salesman and he understood what we were looking for. We needed a car that my mother could get in and out of easily. We were also looking for dependable, safe and great gas mileage. He paired us with a Corolla Cross Hybrid within minutes. Crystal Thompson handled the financial part with ease. We left to have lunch and celebrate my mother's 82 birthday. When we came back, car was detailed, full of gas and ready to take home. Nothing is quick in buying a car, but these two made it painless. More