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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
May 15, 2023
Daniel Erickson was professional and courteous and completely understood all my needs for my Tundra. He was an absolute pleasure to work with! Truck was done much earlier than anticipated ! Highly rec completely understood all my needs for my Tundra. He was an absolute pleasure to work with! Truck was done much earlier than anticipated ! Highly recommend!!! More
by babendroth
Employees Worked With
May 12, 2023
Had a great experience with Jackson at your show room. He made me feel very comfortable making my purchase and answered every question I had. He made me feel very comfortable making my purchase and answered every question I had. More
by Jnarduz
Employees Worked With
May 12, 2023
Toyota of Brookfield always been a great place to go for any service or purchase. The staff there makes you feel very welcome, I just had my brakes done with them and the customer service was amazing, thank any service or purchase. The staff there makes you feel very welcome, I just had my brakes done with them and the customer service was amazing, thank you Toyota of Brookfield and special thanks toDaniel Erickson for his amazing customer service skills. More
by Jose A Rodriguez Camacho
Employees Worked With
May 12, 2023
tried to buy a car and have a transport company pick it up , was told they will not sell a used car and allow me to ship it I would have to come in in person even if i would wire the entire amount . up , was told they will not sell a used car and allow me to ship it I would have to come in in person even if i would wire the entire amount . More
by elantra
Employees Worked With
May 12, 2023
Very easy to work with and they continue to follow up and make sure you’re satisfied. make sure you’re satisfied. More
by bbodoh7
May 12, 2023
I’ve been bringing my car in for the past couple of months about a lot of different issues. This last time that I brought my car in I was having a lot of technical issues and my headlights were flicker months about a lot of different issues. This last time that I brought my car in I was having a lot of technical issues and my headlights were flickering for some odd reason. Zach Reed has been an amazing person to work with. He has been very patient with me in trying to help me figure out my car issues. He’s been doing an amazing job at communicating with me about what’s been happening with the car as well as trying to help me find a solution for what I can do next. So thank you very much for all your help, Zach. More
by wizards_rebel.0i
Employees Worked With
