Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,677 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,677 reviews
March 11, 2023
We worked with Suni in sales and he helped us secure the car of our dreams! He was great to work with and had a personal touch, making sure we - and our new car - were well taken care of. car of our dreams! He was great to work with and had a personal touch, making sure we - and our new car - were well taken care of. More
by Zack
Employees Worked With
Suni Kumar
March 11, 2023
Incredible experience and will be back without a doubt! Our salesman Nick T was awesome! Super knowledgeable and had a great personality! Our salesman Nick T was awesome! Super knowledgeable and had a great personality! More
by Greg D
Employees Worked With
March 10, 2023
Service done quickly. Less time than expected. Daniel Erickson was informative, helpful and communicative. Great experience. Less time than expected. Daniel Erickson was informative, helpful and communicative. Great experience. More
by Dennis
Employees Worked With
March 10, 2023
I went to test drive a new car. While waiting for sales person, Nate walked into work and greeted us very professionally. To our liking he was assigned to us and the fun began. I While waiting for sales person, Nate walked into work and greeted us very professionally. To our liking he was assigned to us and the fun began. I am a school teacher and very particular about customer service, grammar, manners and not being pushed or pressured. Nate didn't disappoint me one bit. He is polite, very courteous and articulate. He listened and followed thorough with exactly what I wanted. We test drove a RAV 4 and then Nate and Dave G ( new car manager) went to work ordering me the one I wanted. I am very impressed with the professionalism, cleanliness, size (!) and beauty of this dealership. It is a long drive for me but one I will definitely take to get my new car serviced. Nate is in the right field and I believe he will continue to be successful because of the man he is! I am very happy and thankful to have met him! More
by Twin
Employees Worked With
Nathan Zoesch
March 09, 2023
I had an amazing experience! I was helped by Brayan and he was very professional and respectful. He explained everything to me and made sure if I had any questions that he answer I was helped by Brayan and he was very professional and respectful. He explained everything to me and made sure if I had any questions that he answered them More
by Budd90
Employees Worked With
Brayan Alanis
March 07, 2023
I highly recommend working with Kevin Rhiel when looking to purchase a new or used vehicle. Working with him was the most positive experience that I’ve ever had when shopping for a new car. He felt more lik to purchase a new or used vehicle. Working with him was the most positive experience that I’ve ever had when shopping for a new car. He felt more like a Sales “Advocate” than a Salesperson. He really went above and beyond to make sure that I was happy with the deal presented to me. I will be contacting him for all future business and will recommend him to anyone looking to make a new purchase. More
by Erica Knoll
Employees Worked With
Kevin Rhiel
