Layla Kemp

Loyola was very responsive to my need regarding the remote start. Along with explaining to me in detail my options remote start. Along with explaining to me in detail my options More

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I don't mind the reps trying to upsell services by letting me know recommended services based off mileage. In fact Layla was very courteous and accommodating, if it was just her, this would be 5 stars letting me know recommended services based off mileage. In fact Layla was very courteous and accommodating, if it was just her, this would be 5 stars. However, the fact that the technician told me my air filter and cabin filter needed to be replaced is absolutely appalling as they were both changed 430 miles ago/less than two weeks ago!! For those of you that don't know, they should last 12k to 15k miles no problem, or be changed annually regardless. To try and upsell for items that don't need replacing and aren't even close to bad amounts to nothing more than a scam, end of story. Matthew made to the video but I can't be sure it was him who "determined" I should replace the filters. Honestly, I'd bet money all the technicians after trained in upsell scamming. I've bought my last two Toyotas here, although it was technically still Jack Safro as Napleton just bought right around when I bought my current 2020 brand new. This experience definitely makes me think I should buy my next car elsewhere. More

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If you’re thinking about purchasing a Toyota, ask for Deiton and David. They are professional, personable, and honest — everything you could hope for in a sales team. And when you sit down with the finan Deiton and David. They are professional, personable, and honest — everything you could hope for in a sales team. And when you sit down with the finance manager, you’ll see that the integrity extends throughout the entire dealership. This was by far the most transparent and stress-free car-buying experience I’ve ever had. Communication was clear, negotiation was fair, and everyone involved made me feel respected and valued as a customer. Five stars all around — for Deiton, David, the finance team, and a beautiful new Grand Highlander that I absolutely love! More

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I am very happy with the service! This was my first time at this location. I brought my car in for an oil change. Before I even took my car in I made sure to check the oil myself to m This was my first time at this location. I brought my car in for an oil change. Before I even took my car in I made sure to check the oil myself to make sure the oil’s color was different after the service. I did that because I have gone to other dealerships and I don’t really notice the change in color which makes me doubt if they really did the oil change. But I had no problem in this location! Layla was wonderful! I would definitely come here again!!:) More

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Layla is the absolute BEST! No matter how many questions or concerns i come to her with she makes sure to address every single one before i walk out of the building during maint No matter how many questions or concerns i come to her with she makes sure to address every single one before i walk out of the building during maintenance. Layla makes this seamless and easy for me every single time. Thank you Layla for all that you do! More

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Great team and helpful when I needed my questions answered! I didn’t have to wait for anyone my entire visit. answered! I didn’t have to wait for anyone my entire visit. More

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Layla is a very caring person. She’s always genuinely glad to see you and is dedicated to giving the best service possible. She’s always genuinely glad to see you and is dedicated to giving the best service possible. More

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Marcus is sales was great to deal with. Had a few issues witth the vehicle and Layla in service was very helpful in resolving the issues. Chelsea in sales also did a great job in resolving Had a few issues witth the vehicle and Layla in service was very helpful in resolving the issues. Chelsea in sales also did a great job in resolving our problem. Thanks to all of them for being kind and helpful. More

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Great service and expediting waiting room was very accomodating and stocked but very crowded the checkout lady also did not know how to interpret the bill😕 accomodating and stocked but very crowded the checkout lady also did not know how to interpret the bill😕 More

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Their snacks and drinks are A+ especially during maintenance that takes longer to perform. SAs also keep you informed via text maintenance that takes longer to perform. SAs also keep you informed via text More

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