Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,677 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,677 reviews
March 24, 2023
Bri is amazing! She provided outstanding customer service. She kept me informed in every step of the process as my car was being serviced and was able to get my repa She provided outstanding customer service. She kept me informed in every step of the process as my car was being serviced and was able to get my repairs completed in less than 1 day. I will be bringing back my SUV for all my servicing needs. More
by FirstToyotaOwner
Employees Worked With
March 24, 2023
It was a great experience, easy, no hassle. Daniel Erickson helped me out and answered all my questions making it an easy and smooth experience. Daniel Erickson helped me out and answered all my questions making it an easy and smooth experience. More
by Will Vazquez
Employees Worked With
March 23, 2023
My experience was very good. I purchased the auto that I was leasing and it went very smoothly. My sales person, Jackson Mueller was very efficient and the finance person, Zach I purchased the auto that I was leasing and it went very smoothly. My sales person, Jackson Mueller was very efficient and the finance person, Zach was very knowledgeable. I have had Toyota autos for many years and have never been disappointed. More
by karenschroeder
March 21, 2023
Dan Rogers was phenomenal to work with! Car was done WAY before expected! Kept me informed and sent me videos to show me that all is good. Definitely returning ! Car was done WAY before expected! Kept me informed and sent me videos to show me that all is good. Definitely returning ! More
by babendroth
Employees Worked With
March 21, 2023
Salesperson Nick Terranova and Toyota of Brookfield are great! Buying my new 4-Runner was a pleasant experience. Finance Manager Taras Girnyy was also great and professional. Thanks much to you all. — great! Buying my new 4-Runner was a pleasant experience. Finance Manager Taras Girnyy was also great and professional. Thanks much to you all. — Joe Steinhage More
by Joe Steinhage
March 19, 2023
Nick was really helpful and i would definitely recommend to ask for him! Really great service to ask for him! Really great service More
by Axelthegamerz4e
Employees Worked With
March 18, 2023
The process of buying my toyota tacoma went smoothly once it came into the dealership it came into the dealership More
by kfons
Employees Worked With
