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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
August 31, 2023
Ms Stone was my sales person she is very kind very patient she was even nice enough to bring us snacks great energy I most certainly recommend this dealership and bonnie as your sales lady. patient she was even nice enough to bring us snacks great energy I most certainly recommend this dealership and bonnie as your sales lady. More
by Martin
Employees Worked With
Bonnie Stone
August 30, 2023
Tony R in service is very knowledgeable and helpful. He was considerate of my time and got my oil change done quickly. He was considerate of my time and got my oil change done quickly. More
by KurtN
Employees Worked With
August 29, 2023
It was very crowded when we were there and initially someone rushed over to help us but then asked us to sit and wait for them as they left us to continue to help another customer. It was a little awkwa someone rushed over to help us but then asked us to sit and wait for them as they left us to continue to help another customer. It was a little awkward. So my husband and I looked around on our own. We ended up being helped by Nick. He was fantastic! He was not only patient but very knowledgeable. I would highly recommended him to help you find your next vehicle. More
by Skis14
Employees Worked With
August 29, 2023
Dan Rogers got the job done! I couldn’t believe how fast and efficient my visit to the dealership was completed. Great job. I couldn’t believe how fast and efficient my visit to the dealership was completed. Great job. More
by Clstms68
Employees Worked With
August 29, 2023
First class in every aspect to include car maintenance, personnel, clean and pleasant place to relax while waiting for completion of service I especially appreciated Layla who went over any expectation to personnel, clean and pleasant place to relax while waiting for completion of service I especially appreciated Layla who went over any expectation to make sure I was satisfied. I’ll be back in time More
by Jwoodrow1942
Employees Worked With
August 29, 2023
Tony is a great service advisor. He is honest and gets things done efficiently. Would highly recommend seeing him. He is honest and gets things done efficiently. Would highly recommend seeing him. More
by Emma Renee
Employees Worked With
August 28, 2023
This was my first time visiting this dealership and I was impressed at how nice it is. impressed at how nice it is. More
by gamblor_jr
