Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,760 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,760 reviews
December 22, 2024
Had a problem in the maintenance area and Matt straighten it out. If you nave a problem in the maintenance area, talk to Matt and believe me, he will get it resolved. it out. If you nave a problem in the maintenance area, talk to Matt and believe me, he will get it resolved. More
by generdudley
Employees Worked With
December 19, 2024
Coley provided exceptional customer service and helped get my car in and out quickly. I appreciated the effort in keeping me up to date and informed on the issue I my car was having. get my car in and out quickly. I appreciated the effort in keeping me up to date and informed on the issue I my car was having. More
by Andrew
Employees Worked With
Coley Kuntz
December 18, 2024
Impressed with the. Dealership in relation to initial service appointment on new vehicle. Bri was the service representative. Very good, very helpful. Dealership in relation to initial service appointment on new vehicle. Bri was the service representative. Very good, very helpful. More
by Dennis Kasmarick
Employees Worked With
December 14, 2024
Rob at Toyota of Brookfield helped me out with a problem that their mechanic had done. However, I’ll never buy another from this dealership. that their mechanic had done. However, I’ll never buy another from this dealership. More
by generdudley
Employees Worked With
Other Employees :
Ron from service department 5 dtars
December 12, 2024
Excellent service by Daniel Erickson, timely and high quality work performed by service techs, thank you! quality work performed by service techs, thank you! More
by DK
Employees Worked With
December 05, 2024
I had a fantastic experience working with my service advisor, Spencer! They were friendly, efficient, and went above and beyond to ensure my vehicle was taken care of. Not only did they clearly explain advisor, Spencer! They were friendly, efficient, and went above and beyond to ensure my vehicle was taken care of. Not only did they clearly explain the repairs needed, but they also provided me with honest recommendations and kept me updated throughout the process. The entire experience was smooth and stress-free, and I felt confident that my car was in good hands. I highly recommend their services and will certainly be back for any future maintenance needs! More
by CHulsey
Employees Worked With
Spencer Forsmo
