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Toyota of Brookfield
Brookfield, WI
2,791 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,791 reviews
February 10, 2025
My service advisor, Tyler Stanley, was excellent. From his pre-appointment call to verify what I needed done in the appointment, To his accurate time estimate of how long it would take, to his keepin From his pre-appointment call to verify what I needed done in the appointment, To his accurate time estimate of how long it would take, to his keeping me updated during the two hours, and to his professional and thorough explanation of the two recall/warranty repairs. When an unexpected wiring harness corrosion issue was discovered (the reason the AM radio had stopped working), Tyler explained the situation well and assured me that the costly repair was covered by Toyota under its support program for that issue. Tyler has great professionalism and interpersonal skills, and I felt that he valued me as a customer and responded to my Questions and concerns. He took the lead to help me get the follow up appointment scheduled & A Toyota provided rental for the 6 to 7 hours that the two recall repairs will take. Again, Tyler‘s professionalism, responsiveness, and empathy made my customer service experience A positive, versus what could easily have been a very negative interaction. My thanks to Tyler and I look forward to seeing him in a week and a half at the next appointment for the repairs. More
by Karina in WI
Employees Worked With
Service Associate Tyler Stanley
February 08, 2025
Daniel was wonderful talking to so professional lst time that I've been at Toyota tks so much not the last ,I'll be back Darlene Brahm at 262 227 9433 tks again 😘🍀 that I've been at Toyota tks so much not the last ,I'll be back Darlene Brahm at 262 227 9433 tks again 😘🍀 More
by Darlene Brahm
Employees Worked With
February 07, 2025
Pat was extremely patient and very helpful, wasnt able to make a deal, but he took his time with us and made us feel welcome. He even helped fix an issue with a previous car we had purchased many years ago. make a deal, but he took his time with us and made us feel welcome. He even helped fix an issue with a previous car we had purchased many years ago. Keep up the good work! More
by matthew.ostry
Employees Worked With
February 05, 2025
I had an enjoyable experience from the moment I stepped in the building to the time I received my vehicle. All employees that I encountered were friendly. The sales associate (Nick) was very easy going, w in the building to the time I received my vehicle. All employees that I encountered were friendly. The sales associate (Nick) was very easy going, which I appreciated. He answered all of my questions and even provided more information than asked for. Thank you for making the process effortless! More
by Robin
January 29, 2025
Layla is a very caring person. She’s always genuinely glad to see you and is dedicated to giving the best service possible. She’s always genuinely glad to see you and is dedicated to giving the best service possible. More
by hereinWI
Employees Worked With
January 28, 2025
Service advisor Bri was awesome. Explained everything so I could understand it. Very helpful. Had to move appointment and no problem. Got me in the next day. Explained everything so I could understand it. Very helpful. Had to move appointment and no problem. Got me in the next day. More
by Happy customer
Employees Worked With
January 24, 2025
Always quality work at this dealer. Assistant service manager Zach was excellent knowledgeable and helpful. New building with comfortable show rooms and waiting area, including snacks. Assistant service manager Zach was excellent knowledgeable and helpful. New building with comfortable show rooms and waiting area, including snacks. More
by MikeD
