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Toyota of Brookfield
Brookfield, WI
2,614 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,614 reviews
July 25, 2023
I recently had my Sienna van in for its 55,000 mile check. Zach Reed was my service rep and he was extremely helpful in explaining things and making suggestions. The following week I had a problem with check. Zach Reed was my service rep and he was extremely helpful in explaining things and making suggestions. The following week I had a problem with my van and contacted Zach. He told me to bring it in right away. Once again, he was extremely helpful. I definitely rate him with 5 Star service! More
by suebangle
Employees Worked With
Helpful July 25, 2023
Had a service appointment and Coley Kuntz was my advisor. Coley is a very articulate, well spoken professional. She provided exemplary service. I am completely satisfied. Coley is a very articulate, well spoken professional. She provided exemplary service. I am completely satisfied. More
by brandonlee979
Employees Worked With
July 25, 2023
Kevin Rhiel is a really talented sales agent. I have been leasing with Toyota for over 24 yes and my latest lease experience with him has been the best yet. He is very upbeat, genuine, efficient I have been leasing with Toyota for over 24 yes and my latest lease experience with him has been the best yet. He is very upbeat, genuine, efficient and knowledgeable. More
by accurateacupuncturellcl
Employees Worked With
July 22, 2023
Amazing service, timely and low pressure. Knowledgeable with my kind of car, and very helpful. Knowledgeable with my kind of car, and very helpful. More
by stevennickens
