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Toyota of Brookfield
Brookfield, WI
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,705 reviews
April 05, 2024
I needed my 4 runner repaired unexpectedly. The service manager Daniel Erickson did the best to get it repaired in a timely maner even though there was a shortage of transmissions from Toyota. The service manager Daniel Erickson did the best to get it repaired in a timely maner even though there was a shortage of transmissions from Toyota. Daniel did a good job and would recommend him to any one. Plus the Tec who wrenched on the 4 runner . More
by Destueck
Employees Worked With
April 05, 2024
I prefer doing business with Toyota of Brookfield due to their exceptIonal Customer service, This visit Daniel Erickson was courteous, professional, and accommodating! He was very knowledgeable and offered their exceptIonal Customer service, This visit Daniel Erickson was courteous, professional, and accommodating! He was very knowledgeable and offered benefits without being “pushy”! More
by tlee2253
Employees Worked With
March 30, 2024
I have been treated very well. Everything has been professionally so far. Really looking forward to servicing our vechice here. Thank you Everything has been professionally so far. Really looking forward to servicing our vechice here. Thank you More
by Mpimentel183
March 29, 2024
I had Taven and he was very patient. He let me know everything about my car and kept me updated. He even came out to the shop on his day off to make sure I was set. Highly recommended He let me know everything about my car and kept me updated. He even came out to the shop on his day off to make sure I was set. Highly recommended More
by Mika
Employees Worked With
Taven Putnins
March 29, 2024
Daniel Erickson was very helpful in determining and explaining my service needs for the RAV4. explaining my service needs for the RAV4. More
by Uwbadgerdad
Employees Worked With
March 28, 2024
My oil change went smoothly. Coley was very informative and kept me up to date thru the whole process. She also kindly suggested that my spark plugs get changed during my next vi Coley was very informative and kept me up to date thru the whole process. She also kindly suggested that my spark plugs get changed during my next visit More
by Flhri_2001
Employees Worked With
Coley
