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Toyota of Brookfield
Brookfield, WI
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,705 reviews
April 26, 2024
Kevin took time to ask questions to help identify my needs and listened with patience. He was professional and kind. Would definitely work sign him again. needs and listened with patience. He was professional and kind. Would definitely work sign him again. More
by Helen Nicole
Employees Worked With
Kevin
April 25, 2024
Josh was awesome to work with. Josh helped me get my truck seamlessly and followed up throughout the process. Josh helped me get my truck seamlessly and followed up throughout the process. More
by Toby
April 23, 2024
Had my routine maintenance 55,000 miles for my Rav 4 on March 8, 2024. My service advisor was Zachary Schuett. My check in was smooth and uneventful. I stayed onsite as I usually do and Zachary kept me wel March 8, 2024. My service advisor was Zachary Schuett. My check in was smooth and uneventful. I stayed onsite as I usually do and Zachary kept me well informed. Overall time was about an hour similar to the past. My experience was excellent. Rate a 5 star experience. More
by munger219
Employees Worked With
April 20, 2024
Always have satisfied service when in for my appointment on my SUV , friendly and courteous staff also on my SUV , friendly and courteous staff also More
by pjhenson
Employees Worked With
April 12, 2024
Toyota of Brookfield has invested in all the right things. Facility is impressive. Quality of work is strong. Effort and Attitude is very positive. They hire outstanding people, like Coley Kuntz, serv things. Facility is impressive. Quality of work is strong. Effort and Attitude is very positive. They hire outstanding people, like Coley Kuntz, service representative. She works hard and is very conscientious while being extremely patient and helpful. More
by William Hintz
Employees Worked With
Coley Kuntz
April 12, 2024
Friendly, helpful and professional staff. The service department is outstanding. All service is done correctly the first time. The service department is outstanding. All service is done correctly the first time. More
by Ron
