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Toyota of Brookfield
Brookfield, WI
2,759 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,759 reviews
August 17, 2024
Great GM leader comes great workers. I come from 2 and a half hours away so that tells you a lot. So I give you all a 10 overall rating. I come from 2 and a half hours away so that tells you a lot. So I give you all a 10 overall rating. More
by rosa5733@yahoo.com
August 14, 2024
Bri always is on top of things. Her communication and ability to articulate issues accurately and timely is so appreciated. I can call her anytime with general questions and she alw Her communication and ability to articulate issues accurately and timely is so appreciated. I can call her anytime with general questions and she always helps me out. I hope the Ownership and Executive Management at the dealership understands and appreciate Oates the value she bring to their organization. More
by jeff
Employees Worked With
August 14, 2024
We had a good experience yesterday with Isaac Chavez. He went out of his way to answer all our questions. A real nice young man! He went out of his way to answer all our questions. A real nice young man! More
by Mike
August 08, 2024
Kevin Rhiel - Helped us purchase a 2017 Toyota Avalon. Kevin did a very good job in educating us on this vehicle & told us the features & Options on this vehicle. He was very professional and took pride i Kevin did a very good job in educating us on this vehicle & told us the features & Options on this vehicle. He was very professional and took pride in helping us out with any questions we had. We would recommend Kevin Rhiel to any of our friends. Kevin Rhiel is a very good asset to Toyota sales Department. More
by Buddy
Employees Worked With
Sales Consultant Kevin Rhiel
August 08, 2024
Lying to customers or not able to understand parts trying to sell chip key and programming at serv department for non chip key thanks for waiting my time to sell chip key and programming at serv department for non chip key thanks for waiting my time More
by Northsouthpride
Employees Worked With
Parts counter
August 08, 2024
Kyle has made it extremely easy for em to continue scheduling my services. I've been using Toyota Napoleon for about 5 years now and always found it to be a pain to schedule service. He has since fixe scheduling my services. I've been using Toyota Napoleon for about 5 years now and always found it to be a pain to schedule service. He has since fixed that issue for me. More
by timothy.winkler
Employees Worked With
Kyle Krochmal
August 07, 2024
Nicole Kuntz is an outstanding Service Advisor. She is professional, courteous, and extremely helpful. We had an unusual situation where we needed our Toyota RAV4 serviced with very short notice. N She is professional, courteous, and extremely helpful. We had an unusual situation where we needed our Toyota RAV4 serviced with very short notice. Nicole went above and beyond to have this completed in an unbelievable time frame. Our vehicle was completed in even less time than she anticipated. Nicole Kuntz should be recognized for her extraordinary customer service! I don’t know the name of the service technician, but they did a great job. More
by RX350 Buyer
Employees Worked With
Nicole Kuntz - FIVE STARS
August 02, 2024
Josh was very patient, accommodating, helpful, and knowledgeable. He made my purchasing experience far easier and simpler. I highly recommend that if he’s available, you get help from Josh. knowledgeable. He made my purchasing experience far easier and simpler. I highly recommend that if he’s available, you get help from Josh. More
by MMandelke
