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Toyota of Brookfield
Brookfield, WI
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,705 reviews
June 14, 2024
Layla Kemp was very knowledgeable about what was going on with my vehicle. I was kept informed of the progress. She is very pleasant to work with!! with my vehicle. I was kept informed of the progress. She is very pleasant to work with!! More
by Kevin.karnuth
Employees Worked With
June 07, 2024
This dealer always does a good job. I have used them for at least 30 years. Quality work, on time, and everyone is courteous. Facility is always spotlessly clean. I have used them for at least 30 years. Quality work, on time, and everyone is courteous. Facility is always spotlessly clean. More
by guyh
Employees Worked With
May 30, 2024
Nick was knowledgeable, patient, and great to work with. 💯✔️He made the experience hassle less and even enjoyable!🤪😳😂 Thank you Nick for my beautiful new RAV4 Limited 🤩 💯✔️He made the experience hassle less and even enjoyable!🤪😳😂 Thank you Nick for my beautiful new RAV4 Limited 🤩 More
by Tmadrigrano
May 30, 2024
Buying a car from here was extremely easy and a low stress experience. The atmosphere was relax and you don't feel pressured into buying a car. stress experience. The atmosphere was relax and you don't feel pressured into buying a car. More
by Asurmen
May 29, 2024
Had a great experience at this dealership. I was greeted right when I walked in by Nick Terranova and he helped me locate the truck I saw online, a Ram 1500, and was able to take me for a tes I was greeted right when I walked in by Nick Terranova and he helped me locate the truck I saw online, a Ram 1500, and was able to take me for a test drive and answered all my questions. I decided to get the truck and he was very helpful and communicative on how the process was going as well as making sure to offer drinks and snacks so I was comfortable while waiting. Waqas then helped us with getting all the paperwork done in a quick and timely fashion. Great experience all around at Toyota Brookfield, so grateful for Nick and Waqas’ help securing my amazing new truck! More
by Ashleigh
May 23, 2024
Amazing customer service! Answered all my questions and Helped set up everything! KC was very professional and I would contact him if I needed a car in the future, without que Answered all my questions and Helped set up everything! KC was very professional and I would contact him if I needed a car in the future, without question! More
by ellenb8812
