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Toyota of Brookfield
Brookfield, WI
2,761 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,761 reviews
September 12, 2024
Zach S was great. Quick and efficient service. Competitive pricing, didn’t oversell services or recommend unneeded services Quick and efficient service. Competitive pricing, didn’t oversell services or recommend unneeded services More
by mbsusa
Employees Worked With
September 09, 2024
Came to Toyota with an oil leak that started after last service. They quickly determined the gasket issue, replaced the gasket, refilled the oil, and even sent the cleaning crew to my garage. Tyler did a w service. They quickly determined the gasket issue, replaced the gasket, refilled the oil, and even sent the cleaning crew to my garage. Tyler did a wonderful job with removing oil spills on garage floor, kept me informed thru the process. Thank you! More
by Nelly
September 07, 2024
Jackson was very helpful and cared about my experience and went above and beyond and Zach was really great in finance as well and would recommend and went above and beyond and Zach was really great in finance as well and would recommend More
by Drckmllr
September 07, 2024
Robert Melehana is a superstar in the service department at Napelton Toyota in Brookfield It has been nine days since I had my key fob replaced at Napelton and I still cannot get over how well I was treate at Napelton Toyota in Brookfield It has been nine days since I had my key fob replaced at Napelton and I still cannot get over how well I was treated by Rob. He was honest, caring and thorough while making sure my key fob was replaced quickly. In an era when service is sorely lacking, it is refreshing to have someone like Robert go out of his way to make sure I was taken care of. Well done Robert! Your company is lucky to have someone like you representing them. More
by prelliott714
Employees Worked With
Robert Melehana
September 04, 2024
Quick and fast service for maintenance with minimal waiting and done time. Well staffed for repairs. Tyler Stanley had great communication throughout the process. waiting and done time. Well staffed for repairs. Tyler Stanley had great communication throughout the process. More
by MSR
Employees Worked With
Tyler Stanley
September 04, 2024
My service with Coley was great! She explained everything clearly and answered all of my questions. She communicated clearly about what I can expect going forward. She was the best S She explained everything clearly and answered all of my questions. She communicated clearly about what I can expect going forward. She was the best Service Advisor that I've worked with in the last 5 years. More
by NancyOb
Employees Worked With
Coley Kuntz
September 04, 2024
Coley is very adept at personal service with a smile. Clearly reviews and explains well routine maintenance services needed and checks on possible vehicle recalls. Also checks in with customer during vis Clearly reviews and explains well routine maintenance services needed and checks on possible vehicle recalls. Also checks in with customer during visits with service updates and recommendations! Always a customer advocate she simply exemplifies professional service assistance! More
by Llba
Employees Worked With
Nicole Kuntz
September 03, 2024
All of my dealings with Brookfield Toyota have been positive. The personnel have all been great. My recent dealings with Layla of the service department were great. Layla is friendly and efficient. She positive. The personnel have all been great. My recent dealings with Layla of the service department were great. Layla is friendly and efficient. She kept me posted about my service and I was in and out in a very short time. More
by bayerdonna68
Employees Worked With
