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Toyota of Boerne
Boerne, TX
1,733 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,733 reviews
March 21, 2026
Boerne Toyota is always my go to for everything from purchases to service. I drive 45 minutes and it’s worth every mile coming here. Management is very reasonable to work with and Humberto in sales is a purchases to service. I drive 45 minutes and it’s worth every mile coming here. Management is very reasonable to work with and Humberto in sales is always top notch. I highly recommend it here More
by realestateprotx
Employees Worked With
Humberto
March 20, 2026
Excellent customer service. The sales team was honest and kind, which is hard to find in a dealership. The overall vibe is wonderful, Matt Trevino, my salesperson, was splendid! The sales team was honest and kind, which is hard to find in a dealership. The overall vibe is wonderful, Matt Trevino, my salesperson, was splendid! Wonderful personality, easy to ask questions to, and knowledgeable! He was patient and understanding of all of our weird questions. Very happy all in all and will definitely be returning! More
by Anali
Employees Worked With
Matt Trevino
March 19, 2026
Only do business here if you buy new, bought a cash car and it blew within 4 days of owning. Left messages and had to drive to the dealership for them to talk to us. They were willing to give what we paid and it blew within 4 days of owning. Left messages and had to drive to the dealership for them to talk to us. They were willing to give what we paid towards a different car. Found one. They made us wait roughly 4 hours to see finance. By the time we got back there we were so tired as it was 730pm. Did not realize they upped the price to cover the loss of taking the other car back. Took the other used car home and withing 24 hours the check engine light came on. I dropped it off at the service department, who looked at it and quoted over 1k in repairs. Thats a little shady since the car apparently was inspected prior to being listed. I will never recommend friends, family or coworkers to conduct business here. I will conduct business at less shady dealerships (all dealerships are shady). More
by djay22
Employees Worked With
All of them
March 18, 2026
A++ car buying experience at this dealership. I made an appointment to come in and test drive a Corolla GR and was helped by salesman Robert Font. Rob was super friendly, professional, and willin I made an appointment to come in and test drive a Corolla GR and was helped by salesman Robert Font. Rob was super friendly, professional, and willing to earn my business. Honestly, the car sold itself on the test drive but Rob went above and beyond afterward to get me an even better deal than I expected. Thank you! 🙏 More
by jvilla3504
Employees Worked With
Robert Font
March 18, 2026
Great experience buying my 2nd Tundra. Adelle was the most awesome salesperson I’ve ever delt with. Service is always a breeze here as well. Adelle was the most awesome salesperson I’ve ever delt with. Service is always a breeze here as well. More
by jodygatto
Employees Worked With
Blank
March 18, 2026
I recently had a very rocky start with the service department at Vic Vaughn Toyota of Boerne after buying my 2023 Tundra. Between miscommunications about a promised detailing from my salesman, confusi department at Vic Vaughn Toyota of Boerne after buying my 2023 Tundra. Between miscommunications about a promised detailing from my salesman, confusion over brake diagnostics, and dealing with a mandatory engine recall, I was incredibly frustrated. I was at the point where I was completely ready to take my business—and my family's business—elsewhere. However, a dealership's true colors show in how they handle a frustrated customer, and the leadership here absolutely stepped up. Johnny Marker, the Director of Fixed Ops, personally reached out to me to "stop all this madness." We spoke twice, and he was incredibly professional, genuinely understanding of my situation, and took immediate action. He completely turned the experience around by stepping in, taking care of the front brakes, and getting the detailing done just as I was originally promised. I also have to sing the praises of my service advisor, Esmeralda Hernandez. Throughout the initial chaos and the massive undertaking of an engine recall, she remained a steadfast ally. She did a fantastic job navigating a complex situation on the ground and making sure things were finally sorted out. Because of Johnny's leadership and Esmeralda's dedication, a completely alienated customer was turned back into a loyal one. They proved that they actually care about making things right. If you want to go to a dealership where the staff will step up and honor their word, Vic Vaughn Toyota of Boerne is the place. More
by danielbarrett.art
Employees Worked With
Esmeralda Hernandez, Dariella Leija
