Toyota of Boerne

I recently had a very rocky start with the service department at Vic Vaughn Toyota of Boerne after buying my 2023 Tundra. Between miscommunications about a promised detailing from my salesman, confusi department at Vic Vaughn Toyota of Boerne after buying my 2023 Tundra. Between miscommunications about a promised detailing from my salesman, confusion over brake diagnostics, and dealing with a mandatory engine recall, I was incredibly frustrated. I was at the point where I was completely ready to take my business—and my family's business—elsewhere. However, a dealership's true colors show in how they handle a frustrated customer, and the leadership here absolutely stepped up. Johnny Marker, the Director of Fixed Ops, personally reached out to me to "stop all this madness." We spoke twice, and he was incredibly professional, genuinely understanding of my situation, and took immediate action. He completely turned the experience around by stepping in, taking care of the front brakes, and getting the detailing done just as I was originally promised. I also have to sing the praises of my service advisor, Esmeralda Hernandez. Throughout the initial chaos and the massive undertaking of an engine recall, she remained a steadfast ally. She did a fantastic job navigating a complex situation on the ground and making sure things were finally sorted out. Because of Johnny's leadership and Esmeralda's dedication, a completely alienated customer was turned back into a loyal one. They proved that they actually care about making things right. If you want to go to a dealership where the staff will step up and honor their word, Vic Vaughn Toyota of Boerne is the place. More

Julian was great to work with! He helped us find the perfect truck to meet our needs as well! He helped us find the perfect truck to meet our needs as well! More

Matt Treviso help us a lot with price on a new 2026 rav 4. Good customer service 4. Good customer service More

Sean Dimarco and Sam were great to work with. I appreciate their honesty and working with me to get me into a RAV4 I appreciate their honesty and working with me to get me into a RAV4 More

Emily Carr was amazing! She did a great job anticipating what I wanted to buy! She did a great job anticipating what I wanted to buy! More

Make Vic Vaughn Toyota of Boerne your dealership, and Justin Thompson your salesman! He made a difficult situation smooth, and solved every problem we had with ease! He was very patient with us as we s Justin Thompson your salesman! He made a difficult situation smooth, and solved every problem we had with ease! He was very patient with us as we struggled to get most of the paperwork completed over the phone, then waited for us to make the 2+ hr drive to the dealership and held off other buyers until we could get there, because my mom wanted a very specific car, and they had the only one like it in all of Texas! You won't find a better man to work with anywhere, and if you have a problem, Justin will find a solution! Highly recommend Justin Thompson, and the friendly folks at Vic Vaughn Toyota of Boerne! Infinity stars! More

Salesman help was awesome, he took the time to answer all our questions and explained everything about the vehicle. If you come to dealer ask for Angel K you won’t regret. our questions and explained everything about the vehicle. If you come to dealer ask for Angel K you won’t regret. More