Great dealership experience! Everyone was professional, welcoming, patient, and genuinely committed to helping me find the right vehicle within my budget.

I had the best car buying experience at Toyota of Boerne. Robert Tadefa made the process super easy. I would definitely recommend this dealership.

The 3.5 year old battery (84 month warranty) on my 2018 Toyota Highlander died. I contacted Vic Vaughn Toyota in Boerne. First I was told they didn’t see where I purchased the battery there so they couldn’t honor the warranty because I didn’t have a receipt from 2023. After receiving 2 different prices for the battery and being told I had to bring the car with the battery in AND get diagnostics performed on the car prior to installation I started searching other avenues for the battery.which was also frustrating (COSTCO & other retailers did not carry the battery my car needed). In my frustration, I contacted corporate HQ for Toyota and filed a case. Later that same afternoon I walked in to the dealership and spoke with the Customer Relations representative, Dari who was professional, kind & empathetic. She also found the invoice where I had pitched the battery in 2023 from Parts. A customer’s maintenance/purchase “ record” should be all inclusive. I walked out of the dealership knowing the next morning I would be picking up my new battery. The whole process took 8 days (dealership & other retailers). In addition, I was told I needed to pay 50% of the new battery but when I was charged it was more than 50% of the cost. I tried to challenge the cost (because I had a written quote for the retail cost of the battery) but was given another excuse for the difference. So I guess that means there are 3 different costs for the same battery). There should only be two costs: wholesale and retail. I just wanted the 8 day ordeal to be over. It shouldn’t be this complicated to buy a battery. I want to personally thank Dari for her assistance. She was the only part of the process that I consider customer focused.

Rolando Castro and Aaron Grantham were awesome.. I would definitely recommend them to anyone needing a Toyota.

Today was the second time at the service department and once again I was treated like royalty. This dealership really has their ducks in a row. In and out and everything in between was great!! 5 star dealership.

My family and I had an absolutely fantastic buying experience with Armando Rodriguez! He made the entire process so smooth and enjoyable. He was professional, knowledgeable, patient, and genuinely helpful without ever making me feel pressured. He took the time to answer all of my questions and made sure I felt comfortable throughout the experience. Excellent customer service from start to finish. I would absolutely recommend Armando to anyone looking for a vehicle! ⭐️⭐️⭐️⭐️⭐️