Toyota of Boerne

Dishonesty If you are looking for honesty, stay away from this dealership. I bought a pre-owned Avalon & lost $$ from their dishonesty and poor follow up. If you are looking for honesty, stay away from this dealership. I bought a pre-owned Avalon & lost $$ from their dishonesty and poor follow up. More

Best Buying Experience Ever Mark Sonnen and his team at Toyota of Boerne made my car experience a dream. From the moment I walked in to the dealership I felt my needs were heard Mark Sonnen and his team at Toyota of Boerne made my car experience a dream. From the moment I walked in to the dealership I felt my needs were heard and valued. After explaining what I was looking for and my financial needs, Victor Gutierrez set off with finding me the perfect vehicle for my family. After seeing a 2nd vehicle I knew that I had the one that was right for my situation. Victor and Mark then worked to make my deal so irresistible there was no way I could ever turn it down. Mark got me top dollar for my trade-in while David Mickelson personally got my financing set up. It was such a wonderful experience I will definitely return for Toyota of Boerne for a vehicle in the future! More

BEWARE: Worst Customer Service Experience Deceptive trade practices are prominent here. Terrible Customer service, I even went as far as contacting Toyota Corporate. DO NOT GO THERE. Be aware Deceptive trade practices are prominent here. Terrible Customer service, I even went as far as contacting Toyota Corporate. DO NOT GO THERE. Be aware of Deceptive Trade Practices before entering. Know your tax rates, don't be harassed into staying. More

I am very disappointed that a salesman would lie to me about a van that was suppose to be in stock to get me there about a van that was suppose to be in stock to get me there More

Worst car buying experience I have ever had. Young and arrogant sales managers make the car buying experience horrible. The wait for financing took forever and we were a cash deal. When I told them that arrogant sales managers make the car buying experience horrible. The wait for financing took forever and we were a cash deal. When I told them that I was going to give them a bad review, they no longer wanted to sell me the car. Never going back. I would rather pay more to buy the car somewhere else. More

Worst car buying experience of my life. I cannot express how many things were done wrong at this dealership. They're too big to give you the care you need when buying a car. how many things were done wrong at this dealership. They're too big to give you the care you need when buying a car. More

Awful buying experience. Family safety put at risk with uninspected test drive vehicle. Vehicle sold under false pretenses. False advertising, poor sales management. I am so saddened to see this place put uninspected test drive vehicle. Vehicle sold under false pretenses. False advertising, poor sales management. I am so saddened to see this place putting such a putrid stain on the Toyota brand. Save yourself the time and drive to San Antonio. More

Poor communication from service department My experience with the Toyota Boerne Service Department is that they have very poor communication with customers. The department performed two very e My experience with the Toyota Boerne Service Department is that they have very poor communication with customers. The department performed two very expensive repairs on my car, and the next day I examined the car and noticed that one of the parts that I had thought was being replaced was obviously still in its original worn condition. This raised questions about whether the entire repair had been done and whether I had paid for something that had not been done. So I emailed the service department and they followed up with a voice mail message. However, they did not return my next three calls. I sent a few more emails and these were ignored as well. Finally, after 2.5 months, they agreed that a manager would call me to explain what had been repaired, and we set up a specific day and time for the call. I sat for an hour waiting for that call, which never came, and they did not even apologize for missing the call. This tells me that the Toyota Boerne Service Department has poor communication, poor customer relations, and poor accountability. They have permanently lost my business and I recommend that others avoid them as well. More

Great customer experience I had a GREAT CUSTOMER EXPERIENCE. The listing was accurate to my expectation. My sales person was Justin Thompson who was quick to respond to my inqu I had a GREAT CUSTOMER EXPERIENCE. The listing was accurate to my expectation. My sales person was Justin Thompson who was quick to respond to my inquiry. The sales Mgr Aman was very accomidating while crunching the numbers. Everyone was kind including the receptionists at the front entrance. They provided me with a no pressure fun experience during a stressful time. I was really searching for a GREAT customer experience and that's exactly what I got along with a vehicle I absolutely LOVE. I will be reccomending this dealership to others in need of a vehicle. Thank you all, DeLinda More

Wrecked my car while on their lot I took my Land-cruiser in for the airbag recall over 3 months ago. As of now there is still no recall solution (Toyota issue, not the dealer). They I took my Land-cruiser in for the airbag recall over 3 months ago. As of now there is still no recall solution (Toyota issue, not the dealer). They gave me a loaner car, which was appreciated, but while my car was on their lot, an employee backed into it, wrecking it. I was assured that my car would be fixed, and it was, and I was also assured that this wreck/incident would not show up on my CarFax report... (How can they be sure of this?) After going back and forth and Toyota of Boerne dealership sending me from person to person to speak with every employee that has a name-tag, they promised me that they would make this right and they would give us a deal that we could not pass up and buy a new Land-cruiser. Needless to say the "GREAT DEAL" they wanted to give me was crap. They offered to give me $9,000 less than what I owed on my car, which is in perfect condition, low miles, and I was less than a year into the ownership and offered me "Dealer cost" on a 2019 land-cruiser at $81,000. 1. I was not looking to trade up or get rid of my Land-cruiser. I LOVE this car and was planning on keeping it for a long time because they hold their value and last forever. 2. By the time I would have traded this car in, I would most certainly not have been upside down on it. 3. They have a bad habit of backing/running into/wrecking cars that are on their lot, because when I was originally looking to buy my landcruiser a year ago, I wanted one on their lot that the previous owners had traded in because TOYOTA of BOERNE wrecked the car on their premises during an oil change. GUESS WHAT?!? That was on the carfax so I didn't purchase that car... 4. Toyota has a RECALL that there is no FORESEEABLE SOLUTION to... & Toyota of BOERNE wrecked my car on their lot.... I don't think it is fair or right for me to have to be the one upside down or to get less for my car down the road when it shows its been wrecked and I'm not even the one who did it. I finally had a meeting with the GM. Chris Franklin and the Fixed Operations Director, Jason Briggs (the guy who assured us he would fix this and make everything right because that's what he does, fixes problems)... and they couldn't care less about me or the situation. Toyota of Boerne has been a joke and if I were the owners, I would be embarrassed at how the employees handle problems that they created. More