Toyota of Boerne

Great service. Treated with respect always. Vehicle ready when promised. Mark was great advisor today. when promised. Mark was great advisor today. More

Long but well worth the read. Filled out the price inquiry through their website. Then received an email from a salesman, an Ian Mendoza. We worked out a price for a 2019 Tundra, about $9K off the tic inquiry through their website. Then received an email from a salesman, an Ian Mendoza. We worked out a price for a 2019 Tundra, about $9K off the ticket price. After we agreed on the price he asked me to go in and make the offer in person. He said he would have the car pulled up and ready for me to drive at out appointment time. I went in with cash in hand ready to buy the vehicle after a test drive. From the beginning he was trying to get me into a 4Runner or a Tacoma. I told him I just wanted to see the Tundra we spoke about. He says that another customer was currently test driving the truck in question. So we go inside and he keeps trying to get me to buy another truck. I say again, "no, I just want the truck we spoke about. I can wait for them to get back for me to test drive it." He says he will speak with his boss, then he comes back with a "sorry, it sold this morning." So after a 40min drive to Boerne and him knowingly wasting my time I walked out empty handed, angry and completely disappointed for my first Dealership experience. This is the best part. The next morning I had my sister fill out the price inquiry on the same truck. Guess who gives her a call. Yep! Ian Mendoza again. Telling her the truck is in stock and not to worry that the website says low inventory. He sets an appointment time with her and says he will have the truck pulled up for her to test drive. WOW! Completely shady sales tactics. They lost 2 sales to people with cash in hand. How do you screw up that badly?? I texted him about it and he says oh I forgot it sold. From closing time the night before to opening the next morning you forgot?? Nope, never again. Overall rating 0/10 would not recommend Toyota of Boerne to my worst enemy. Looking at reviews this seems to be a common sales tactic of this company. Very sad, do better. More

Great service in and out within 1hr. Love it! Always courteous and very helpful. Can see by video watching the work on my RAV4. Keep you informed on n the progress. Thanks! courteous and very helpful. Can see by video watching the work on my RAV4. Keep you informed on n the progress. Thanks! More

Have been a long time customer and have been with many different service people, due to how far I live from San Antonio I will always visit your dealership but now it is nice I have someone I can go to an different service people, due to how far I live from San Antonio I will always visit your dealership but now it is nice I have someone I can go to and trust with my Prius More

Juan Guzman and Robert Cazeras are two of the best service advisors I’ve ever had. Recommend these two guys for what we you need done to your vehicle’s. Keep up the great work guys service advisors I’ve ever had. Recommend these two guys for what we you need done to your vehicle’s. Keep up the great work guys More

toyota of boerne was fantastic to work with, they are always helpful in getting my service completed in a timely manner. Hunter is the guy to see! always helpful in getting my service completed in a timely manner. Hunter is the guy to see! More

Good friendly service. Only complaint was that they forgot to replace wheel lock key. They brought it to the house so no big deal. forgot to replace wheel lock key. They brought it to the house so no big deal. More

This is the best dealership I've been to. They do a great job and customer service is top notch. Charles Sotelo was my advisor and the best one I've dealt with so far job and customer service is top notch. Charles Sotelo was my advisor and the best one I've dealt with so far More

I visited for service to my car, and the service was excellent. Thanks to Juan Guzman for making my day better. excellent. Thanks to Juan Guzman for making my day better. More

Service here is always 5 Star. Juan Guzman always suggest what is needed to keep my Tundra in the road. suggest what is needed to keep my Tundra in the road. More