
Toyota of Boerne
Boerne, TX
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I visited 3 other dealerships before arriving in Boerne, although I had purchased my last Prius here I wanted to see what the competition had to offer, total day wasted! Should have just come here from the although I had purchased my last Prius here I wanted to see what the competition had to offer, total day wasted! Should have just come here from the start. Kyle in sales and Rueben in finance were a pleasure doing business with. Don’t waste time elsewhere like I did! More
They were fast and efficient. Loaner car was available at no charge. In by 9am out by 12:30. Service writer, Juan, was very knowledgeable and answered all of our questions. Loaner car was available at no charge. In by 9am out by 12:30. Service writer, Juan, was very knowledgeable and answered all of our questions. More
This dealership has unethical selling practices! We ordered a car and paid our deposit and received the paperwork with the VIN number as they requested we secure insurance. However because we were We ordered a car and paid our deposit and received the paperwork with the VIN number as they requested we secure insurance. However because we were coming in from out of state, they sold our car to someone else and took a long time to refund our deposit! I reported them to Toyota headquarters and they opened a case for us as it was clear that this behavior was unethical. Additionally the customer advocate at the dealership never tried to help resolve the issue. Probably because the damage was done and no other car available. Ironically after I reported them to the DMV. BBB And State Attorney General they called and said they found another car. We could not trust that they would not repeat their awful Behavior. More