Toyota of Boerne

So they did it to me again. I got a flat tire that turned out to be not repairable. I called the dealership and from my previous experience, asked for an actual service advisor. I got a flat tire that turned out to be not repairable. I called the dealership and from my previous experience, asked for an actual service advisor. Samantha came on the line. I explained that I needed a tire replaced and wanted to know if the truck tires came with Hazard warranty. She got my info and said, that the tires on my truck had road hazard insurance. I asked her to please double check. She again said that the tire was covered. she called the parts department and was told that the tire would arrive at the dealership that evening. She then set up an appointment for the next morning at 7:00 am. I asked her a third time about the warranty and again, she confirmed. I show up at the dealership this morning and Marcus Skinner came out to work with me. Marcus is awesome. This review is not about him. Marcus tells me that the tire is not warrantied. I explained that I confirmed with Samantha 3 times. He said, well, it's not. He gave me a price. I told him it was too high, and I could get it cheaper elsewhere. Marcus was able to get the price down to a price that I could live with. So, I go to the waiting area and I see my truck parked out in the back for about an hour. As I'm coming out to ask, Marcus met me and explained that the tire was not here, and it would not get to the dealership till 1:00 pm. As I had to get to work, I asked my wife to pick me up. I'm waiting to see when/if the tire is replaced today. Here is my problem and the reason for the poor review. Why did Samantha tell me something that was not true three times. Why did the parts department commit to getting the tire in the evening and then not follow through. Once again, as I stated in my last review, TOB employees do not really care for or respect a customer's time. I'm hopeful that Marcus will make sure the tire is replaced, but disappointed that I had to write yet another negative review. More

Beyond happy with salesman Mitchell on my 2025 corolla gr. Thank you for a smooth process start to finish gr. Thank you for a smooth process start to finish More

Great service provided by Robert Tadefa you’ll come see him today . He provided very good service . him today . He provided very good service . More

Good sales department and service. Henry Butler was extremely helpful. I’m very tired of writing Henry Butler was extremely helpful. I’m very tired of writing More

Didn’t feel like they wanted to sell me a car, car salesmen kept leaving, didn’t negotiate any, didn’t want to replace or fix a tire with a nail in it, felt extremely rushed to make a decision salesmen kept leaving, didn’t negotiate any, didn’t want to replace or fix a tire with a nail in it, felt extremely rushed to make a decision More

Jose Rivera at Toyota Boerne was very helpful, very professional, very confident and comfortable with a recent purchase of a 2024 Tacoma. I sure appreciate Jose’s attitude and kindness during this proc professional, very confident and comfortable with a recent purchase of a 2024 Tacoma. I sure appreciate Jose’s attitude and kindness during this process. More

I had an amazing experience working with Mike Collins at Vic Vaughan dealership! From the moment I walked in, Mike was attentive, professional, and genuinely dedicated to helping me find the perfect car. He Vic Vaughan dealership! From the moment I walked in, Mike was attentive, professional, and genuinely dedicated to helping me find the perfect car. He listened to all my needs and preferences, answered all my questions thoroughly, and made the entire process smooth and stress-free. Mike’s knowledge and expertise were evident, and he went above and beyond to ensure I was comfortable with every step of the purchase. I truly felt like he had my best interests in mind, and I couldn’t be happier with my new car. If you’re looking for exceptional customer service and a seamless car-buying experience, I highly recommend Mike Collins! More

Robert Tadefa was my salesman. Best salesman I've ever worked with. He was very patient and answered all of my questions. I'll come back to him for my next purchase and refer him t Best salesman I've ever worked with. He was very patient and answered all of my questions. I'll come back to him for my next purchase and refer him to everyone that I know! More

Everyone was helpful. Great experience. They cleaned and filled the car with gas. Kristie was sweet Great experience. They cleaned and filled the car with gas. Kristie was sweet More