
Toyota of Boerne
Boerne, TX
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Called yesterday to get pricing on an alternator replacement - they said they'd call back and never did. Fast forward, my truck died so I had to towed to ToB. Went in to the dealer this morning and replacement - they said they'd call back and never did. Fast forward, my truck died so I had to towed to ToB. Went in to the dealer this morning and they quoted over $1700 to change an alternator on my 2011 Tundra 5.7 2WD. They stated 5.5 hours of labor. I questioned this as a friend of mine is a master mechanic at an authorized Lexus dealership and he pulled in their system that it should be a 3.0-3.5 hour job tops. I questioned Toyota of Boerne's pricing and they didn't do anything so I left. I get a phone call about two hours later saying they are able to do the job for 4 hours. which is it? It really feels like they are playing games and it really doesn't make sense that, if a job requires 5.5 hours of labor (so they say) how could they do it in 4 hours? It's clear they are trying to rip off customers and I'm sure get away with it often as some folks don't do their homework and trust blindly. When it comes to labor, the time is the time and it's not something that should be objective. This is severely disheartening because my family have bought multiple vehicles from ToB but I don't plan on going back. I know they don't really care about this because they will sell to someone else but I hope they can at least work toward a more honest servicing department. More
Toyota of Boerne is in an excellent place to purchase a vehicle. The process was easy. I highly recommend you ask for Robert Sandoval. He was polite, professional, and answered all my questions. vehicle. The process was easy. I highly recommend you ask for Robert Sandoval. He was polite, professional, and answered all my questions. More
Very frustrating experience. . our sales guy had a cold and knew nothing about the vehicle. We couldn't get a final price. Felt like we were being lied to. Many many excuses for h . our sales guy had a cold and knew nothing about the vehicle. We couldn't get a final price. Felt like we were being lied to. Many many excuses for how long it took and no supportive paperwork. Esteban the financial rep did do a greqt job. More
Jorge helped me today get amaaazing deal on my new hybrid Rav4! Everything was so smooth and easy!! He answered all my questions and make me feel at easy getting a new car! Thank you!!! Rav4! Everything was so smooth and easy!! He answered all my questions and make me feel at easy getting a new car! Thank you!!! More
Ask for Deron. He was patient and kind. He helped us navigate the perfect purchase. He made us feel comfortable and went the extra mile where it was needed. He was patient and kind. He helped us navigate the perfect purchase. He made us feel comfortable and went the extra mile where it was needed. More
Just copped a car from Isaac at Toyota of Boerne, and it was a breeze. Car was on point, no pressure, and Isaac made everything chill. Left with a great ride and a smile. If you’re car hunting, hit up Toyot was a breeze. Car was on point, no pressure, and Isaac made everything chill. Left with a great ride and a smile. If you’re car hunting, hit up Toyota of Boerne and ask for Isaac! More
Just picked up a car from Isaac at Toyota of Boerne, and let me tell you, the experience was next level. The car was in perfect shape—just like he described. No pressure, no gimmicks, just honest and smooth let me tell you, the experience was next level. The car was in perfect shape—just like he described. No pressure, no gimmicks, just honest and smooth from start to finish. Isaac was super chill, answered all my questions, and made sure I was totally comfy with my choice. Left the lot feeling stoked about my new ride. If you’re in the market, definitely hit up Toyota of Boerne and ask for Isaac! More