Toyota of Boerne

It has been over a decade since I have received this type of costumer service from a dealership. Robert Sandoval is extremely exceptional in his field of work. of costumer service from a dealership. Robert Sandoval is extremely exceptional in his field of work. More

Was called to set up a maintenance appointment. Offered a 30% off coupon if I scheduled so I did. When I showed up took 20 minutes for someone to come to my car and ask why I was there in line at t Offered a 30% off coupon if I scheduled so I did. When I showed up took 20 minutes for someone to come to my car and ask why I was there in line at the service center. Then said they had no idea about a coupon and that it would be regular price for an oil change. Bad customer service. Never takes the time to take care of customers. More

Angel Molina was completely amazing and the finance team was awesome despite my obstacles that would have stopped the deal. It took awhile but it was so worth the wait! I love love love my Rav4 and the cove was awesome despite my obstacles that would have stopped the deal. It took awhile but it was so worth the wait! I love love love my Rav4 and the coverage plan is outstanding! More

I have been to dozens of car dealers and I am seasoned in car selling and car maintenance. I strive myself in helping future buyers from wasting time, and from getting played. I will tell you, this is NOT th car selling and car maintenance. I strive myself in helping future buyers from wasting time, and from getting played. I will tell you, this is NOT the dealership you want to get your next car from. They will attempt to take advantage of you, and those who are not as aware of their strategies. I recently visited this dealer in search of a specific car. They made sure to message me repeatedly to make sure I was showing up for my appointment, but they never took the time to ensure that the car I scheduled to look at was still available. I got to the dealership and had to wait 15+ extra minutes after my scheduled time slot for the salesman to show up even though I sent him a text message of my arrival. When he got me to the desk to discuss the car, he asked me what kind of car I was looking for, and I told him I only had one car in mind, the car I scheduled my appointment for. He informed me that the car probably got sold in the morning and is no longer available. Then he tried to ask me information to find a car that would increase the amount of money he could take home. Such as: - Asking about my car, which I had no intention of trading in with them - Asked me what monthly payment I was looking for, which for those who are not familiar with car buying is a way for them to sell you an expensive car for 6+ years of financing - Asking how much money I was willing to put down Keep in mind, I refuse to tell dealerships where my budget is, so that they cannot try to push it. Salesman tried to sell me a 2018 Nissan Rogue, which I told him I did not want at all, then he told me he will show me out the door. TLDR; If you see a car listing from them, it is just bait to get you into the store, do not waste your time on them, because they do not value it. You will see comments about my similiar experience dating way back up to now. They will never change. Hope this comment helps any future buyers, and good luck on your car buying adventure! More

Robert Sandoval is the best salesman there! He helped me get a vehicle when everywhere I went I was turned down. I highly recommend seeing him, excellent service and communication skills. Thank He helped me get a vehicle when everywhere I went I was turned down. I highly recommend seeing him, excellent service and communication skills. Thank you!! More

Trina was very helpful and efficient It was a pleasure to meet and work with her to meet and work with her More

Very customer friendly! The salesman was excellent, very informed and friendly. Not pushy at all! The salesman was excellent, very informed and friendly. Not pushy at all! More

My level of discontent and dismay with the service department at Toyota of Boerne continues. Scheduled services not done, questionable findings on mechanical issues, and the ever popular "could not re department at Toyota of Boerne continues. Scheduled services not done, questionable findings on mechanical issues, and the ever popular "could not replicate the problem." Maybe it's not their fault, the 2022 Tundra is shaping up to be one of the worst vehicles ever produced. More

The wait for someone to come to you to get you on your way is long. Don’t know why they have you make appointments. way is long. Don’t know why they have you make appointments. More

Because of a misunderstanding, I did a low rating of my service at Toyota of Boerne. I now am very satisfied with the service as I got a call back from Trina Pulido, and awe worked out the problem. For one service at Toyota of Boerne. I now am very satisfied with the service as I got a call back from Trina Pulido, and awe worked out the problem. For one thing, being a first time using a push button starter/fob, I didn't know that the key is a blade inside the fob, lol. My daughter showed me, and then I felt silly for complaining. I will use my age as an excuse! More