Toyota of Boerne

My husband and I recently had an exceptional experience at the Toyota of Boerne dealership. Let me first start by saying that I have never been impressed with car salesmen. I just do not like being pre at the Toyota of Boerne dealership. Let me first start by saying that I have never been impressed with car salesmen. I just do not like being pressured and hounded just so they can make a sale. The unpleasant part is having to say “no”, which I have absolutely no problem saying. Over the past 6 weeks, my husband and I would go out every Sunday afternoon to go look at vehicles. Why Sunday? Because the salesmen didn’t bother us….They’re closed. When we first pulled up to the dealership, I told my husband “when you get out of the car, exit stage right.” The salesmen were all at the front to the left. We went down the rows of used trucks just browsing to see what they had. When we came around the corner, the salesman met up with us. However, when he spoke up, for some reason, it commanded my attention and I took note of him speaking with my husband. The salesman was Mitchell Ponce. Mitchell was incredibly friendly, knowledgeable, and eager to assist without being pushy. I took careful note of how he was “listening” to my husband trying to reiterate to him what we were looking for instead of sidetracking the whole conversation with what he thinks we need. Mitchell took the time to understand our needs and preferences. He made the entire process smooth and enjoyable, ensuring all our questions were answered. The test drive experience was seamless. Mitchell quickly arranged for my husband to test drive the vehicle we had our sights set on and he provided a thorough overview of the vehicle's features and performance. This hands-on experience was invaluable in making our final decision. My overall experience at the Toyota of Boerne dealership was truly a five-star, solely due to Mitchell’s exceptional service. The combination of excellent service and a customer-centric approach made it a standout experience. Whether you're in the market for a new Toyota or a pre-owned vehicle, I highly recommend not just this dealership, but that you specifically ask for Mitchell. You would never regret it. He has first class professionalism, utmost integrity that I believe he would never comprise “just to make a sale”, and a dedication to customer service and satisfaction like no other. Thank you for everything Mitchell, you truly are a gem, and Toyota of Boerne is a better dealership because of you. You are valued and immensely appreciated! More

As soon as we got to Toyota Mando was already waiting for us. We got to test drive a few car and by the end of the day we left with one. Thank you all at Toyota for being patient with us and helping us o for us. We got to test drive a few car and by the end of the day we left with one. Thank you all at Toyota for being patient with us and helping us out last minute!!! More

Isaac S provided a great experience and was professional the entire transaction. He gave me a great deal. the entire transaction. He gave me a great deal. More

I started the visit to Toyota Boerne with a very bad experience your sales rep Victor Gutierrez lied to me about having a 2024 4Runner I had called your dealership and asked him to double check availabi experience your sales rep Victor Gutierrez lied to me about having a 2024 4Runner I had called your dealership and asked him to double check availability to a specific 4Runner and I gave him the stock number and VIN to the Toyota 4Runner. He placed me on hold and told me that he was going to check with his manager to see if they had it in stock. He came back to the phone and assured me that it was in the lot I asked him again due to my wife and I have to leave work and drive 2 hours just to get to Boerne Texas and again he stated that they had it in stock! I arrived and found out the he had lied to me this vehicle had been sold the past Saturday. I was very disappointed and upset ready to start letting people know how bad your company had treated us. But after speaking with Luke Garcia and he assured me that he was going to make this right not only did he make it right he went above and beyond by assuring that his manger was involved with our problem. Sam the manager came and told us that he was very sorry about his sales representative lying to us but he was going to help us with a better deal. Luke Garcia showed us a 2023 4Runner and thoroughly explained all the features that it came with and the benefits in purchasing this used vehicle vs a new one. My wife and I were convinced that it was beneficial for us to move forward in purchasing the vehicle that Luke showed us. I recommend that you train all your Sales team to be more like Luke Garcia in an effort of helping your customers to be willing to purchase vehicles from your dealership if it wasn't for Luke Garcia you would have lost a customer and many more sales! More

Despite that sometimes I don’t understand how they add so much for service when I first bought the car I still have pay some. But I’m satisfied with the good work they provide. I had very good experience thi much for service when I first bought the car I still have pay some. But I’m satisfied with the good work they provide. I had very good experience this last time with Juan Guzman, he is very kind young man and really tried to explained how it works. Thank you so Juan! More

I didn't even expect to buy a truck but Luke Garcia did it. This is my first truck and I was worried about not getting approved but him and Noel got me into a dope truck and a good payment. ill be back to it. This is my first truck and I was worried about not getting approved but him and Noel got me into a dope truck and a good payment. ill be back to refinance More

Toyota of Boerne is great! Mitchell Ponce helped me through my car buying process and would recommend him for anyone purchasing a vehicle ! I wouldn’t purchase anywhere else bu Mitchell Ponce helped me through my car buying process and would recommend him for anyone purchasing a vehicle ! I wouldn’t purchase anywhere else but from Toyota of Boerne ! More

Jorge Velsco, Mr Bazán and Dominic stuck with me to make my vehicle purchase with selecting the vehicle, financing, and staying with me until midnight to be able to leave with the vehicle. It brought a sens my vehicle purchase with selecting the vehicle, financing, and staying with me until midnight to be able to leave with the vehicle. It brought a sense of calm with the stressful time in my life without a vehicle due to mine be stolen. Many blessings to these gentlemen going the extra mile for me and my family. More

This was a great dealership. My brother recommended we go here and Luke Garcia took care of us and was patient with us having to drive back home to get our vehicle. They were bet My brother recommended we go here and Luke Garcia took care of us and was patient with us having to drive back home to get our vehicle. They were better priced than others. Francisco was good too in finance. Happy with my Camry. More

Matt was amazing with helping us get into the car I fell in love with!!! I highly recommend this dealership and ask for Matt. in love with!!! I highly recommend this dealership and ask for Matt. More