Toyota of Boerne

Deliberate and Deceptive My personal experience with the ownership / general management at Toyota of Boerne is unfavorable regarding the inspection, display, advertisement and My personal experience with the ownership / general management at Toyota of Boerne is unfavorable regarding the inspection, display, advertisement and sale of Toyota Certified Used Vehicles known as TCUV. I do not recommend patronage of the dealership. More

Time and money wasted I saw a Chrysler Aspen on the Toyotaofboerne website. It was real nice. It was a little high on the miles but I was willing to take a look at it. I ma I saw a Chrysler Aspen on the Toyotaofboerne website. It was real nice. It was a little high on the miles but I was willing to take a look at it. I made contact via email with one of the sales persons there, A mike. I told him that I would like to drive down there to take a look at this Chryser Aspen but that I wanted to apply for credit first. I wanted to make sure I was approved before heading down there since I had to miss a day of work and rent a car. I explained that my main vehicle, my motor went out on it and I had spent a lot of money trying to fix it and that I also had an older truck that needed too much repair. I mentioned to him that I didn't have a lot of money for a down payment. I told him exactly how much I had available for a down payment. He suggested I fill out the application online so he could look at numbers and see where I was at. He was going to run my credit app and he was going to get back to me. I contacted him the following day to see what he found out. He said he would be able to help me out. I told him again that I didn't want to travel down to Boerne unless I knew for sure I was going to be able to get into this vehicle or something like it. But I wanted to look at this one first. That this is the only reason I would drive down there. He assured me that he was going to be able to help me. That he had several different options for me. So I told him that if he was sure I would drive down there. So I took the day off, rented a car, and drove down to Boerne. When I got there I went to the front desk and spoke to one of the receptionist and told her that I was there to meet a Mike. A few minutes later she told me that he was was another customer and would be out there shortly. So, I walked outside and waited for him. About 5 minutes later, a different sales person came out. He just stood there by the door and kept glancing at me. So I walked over to him and I asked him if Mike was almost out. He said yes. He introduced himself. Then he said that he was told to show me a some vehicles. I'm like ok then. As we walked away, Mike comes out and walks over to me. He introduced himself and said that he was going to be part of the process but that he had a customer he needed to finish up with. He then left. So my wife and I and the other salesman walked to the used cars side. He had us follow him around. He really didn't seem to know what he was looking for. I asked him about the aspen and he said he didn't know where it was at. I looked around and I spotted the aspen. I walked over there to it. He walked behind him. It was real nice. I got excited when I saw it. I asked him about it and he said that that vehicle had too many miles and that the bank was not going to work with it. I'm like what. This was the only reason I came down to Boerne, I told him. He proceeded to show me a different vehicle. He showed me a Kia suv. It was actually really nice. My wife was ok with it so I decided to go ahead and take a look at it. The sales guy ran off to get the keys. While he left I walked around the Kia. I got underneath the vehicle and there was a huge puddle of transmission fluid. The underneath where the transmission sat was all covered in transmission fluid and thick gunk. The guy comes back and he wanted me to take a look at the inside of the kia. I told him that I wasn't going to bother since the think was leaking fluids. I asked him to look if he wanted to but he said that he had hurt his knee. So, I got under there again and show him the fluid all over the palm of my hands that came off the undercarriage. He then ask if I wanted to look at this tahoe setting across the parking lot from us. He explained that the tahoe was way over our price range but he would see what he could do. So I said to him, my wife and I took a day off and got a rental and drove all the way over Boerne and all you showed me was a Kia that had transmission issues and a Tahoe that was way out of my price range but not the car I had made arrangements with Mike to see; infact, I didn't even speak to Mike, the sales guy who I had been emailing and speaking to on the phone. I feel that this dealership just strung me along. Never got to have a set down with Mike, the original salesperson I had been speaking to and never got to see the vehicle we had planned on working with. I did call Mike. He did apologize. He said that he was going to speak to his manager and would call me right back to see if there was something he could do. I hung around for a while but never heard from him. From there I drove down I10 to san antonio to see if I could find something. I was just driving in circles. We got home tired that day and stressed out, no car, work day lost, money spent on gas and rental. More

Went to Toyota of Boerne about a month ago to look at Tundra's. Was told repeatedly by phone before arriving that we would meet with Spencer, a salesman I had conversed with on the WEB before. As soon Tundra's. Was told repeatedly by phone before arriving that we would meet with Spencer, a salesman I had conversed with on the WEB before. As soon as we entered the place we were immediately passed off to Tim, a "Tundra Expert". I mentioned a particular vehicle to Tim that we had seen on the WEB. He got on his computer and told us it had been sold. He then searched for another in the same price range. He found one that was $219 more than the 1st. Tim continually got up and went somewhere for what seemed like a long time. We were then told that we'd need to pay $400 for a shipping fee because the truck was in Austin. We said no. He said OK. I found it odd there was no resistance. We eventually agreed to a price. The truck would be acquired by doing what he called a dealer trade. Toyota of Boerne would need to find it and bring it to their lot. We were asked for a deposit. Check book was at home, so we left to go get it. On the way out to our car, we're flagged down and told we do not need to pay the deposit? Fine with me, but like our refusal to pay a $400 shipping fee without incident, why did they just suddenly no longer require a deposit? Home we go. I was curious about the truck he had found for $219 more. You can locate any available Toyota vehicle in a region on the WEB, so I searched for this truck and found it. There was only one in the SA, Boerne, San Marcos; Austin area(Region) for the MSRP of the truck we had been told about at Toyota of Boerne. The truck was 20 mi. away on a Red McCombs lot; not in Austin! In our original negotiation, we agreed to pay $199 for dealer tinting once the truck arrived at Toyota of Boerne. On the WEB I could see this McCombs truck already had a dealer-provided 3M tint job! This info was right in front of Tim on his screen when he found this truck! So had we agreed to a shipping fee earlier, we would have paid $400 for delivery of a truck 20 mi. away and $199 for tint that had already been applied. I confronted them about this over the WEB and was given the usual dealer malarkey that $400 and $199 would have been subtracted from the price once the truck arrived. Would anyone who's ever done business with any car dealership believe this? They were trying to pick up a quick $600. Tue I got an email from Tim stating that the McCombs truck had been sold and that the person responsible for dealer trades would have a guaranteed answer on a truck by the close of business Wed. Wed. came and went along with Thur., Fri., etc. Been about a month now and no reply back from Toyota of Boerne. In my opinion, I was told the truck had been sold because Toyota of Boerne wanted to walk on the deal. The $600 fleece they tried to impose wasn't going to happen. They were losing money on the deal. This situation is similar in some respects to one listed above or below my post. Someone had been waiting many wks. for a vehicle that was supposedly in Houston. So if you decide to visit Toyota of Boerne......beware! More

We were told the car we ordered was being prepped in Houston and would be available later in the month. We have waited 7 weeks now and the car is still not here. We keep getting the runaround. Obviously Houston and would be available later in the month. We have waited 7 weeks now and the car is still not here. We keep getting the runaround. Obviously, they lied to us about the status of the car in the first place. They are going back 40+ years in terms of how a car dealer treats their customers. Lie and cheat! More

I tried shopping at a different dealer every night after work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to ha work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to happen. I found a used SUV listed online at Toyota of Boerne and called to see if it was still available. I had a GREAT salesman who offered to walk out to the vehicle to make absolute certain it was still there. When he said it was, I let him know I was about an hour drive away and that I would really appreciate if there was any way he could get me a quote on my trade in value before driving out to the dealership (knowing it was just a quote and that they would still need to see my vehicle in person before giving me an exact value). I sent him a text with the VIN and some pictures of my trade, and within about 10 minutes I had a phone call back with a quote I felt was fair. So, I got in the car and drove the hour long drive to see the used SUV they had listed for sale. My salesman, Sam, was professional and courteous. After I test drove the SUV, I asked him to take a look at my trade to see if it was going to be worth the quote I had received on the phone. I was pleased to find out that it was! I decided to make the deal and purchase their vehicle with the trade of mine. They offered me additional products such as mechanical warranty, tire warranty, car washes, and pre-paid maintenance, but never once pressured me into purchasing any of them or make me feel like an idiot for not buying them. From the time I walked in their door to the time I was driving home in my new (but pre-owned) vehicle, I spent a little less than 2 hours. GREAT timing! The other dealers I had tried working with earlier in the week had me there nearly that long and we hadn't even come to an agreed price, let alone try to start any paperwork. All in all, my car buying experience at Toyota of Boerne was a pleasure. I will definitely recommend friends, family, and anyone who wants to listen, to see what a difference it is shopping at Toyota of Boerne. Thank you for making me feel valued! More

My story begins with a relative of mine recommending I go to this dealership to purchase a new vehicle stating, “I told them your situation and they seem to genuinely want to help you.” Out of my entire fam to this dealership to purchase a new vehicle stating, “I told them your situation and they seem to genuinely want to help you.” Out of my entire family, we had purchased approximately five vehicles at this establishment total over the past few years. My own story with Toyota of Boerne is a little different. I showed up about 10 am and walked straight up to the salesman whom I was recommended to see. He was a well-dressed gentleman of foreign descent. I told him who I was and he began to walk me out to the lot to look at vehicles. On the way, I told him I was in the process of repairing my credit and that it may be difficult to get me into a vehicle and asked about pre-approval. After all, I didn’t want to waste the gentleman’s time. He said he could first get me pre-approved to see what the bank would be willing to lend me and then that would give us a better idea of what vehicle I could hope to get into that day. He had me fill out a credit application and then walked off with it. After about a half hour, he walks up with another gentleman and introduces me. He basically pawned for off on a new guy after realizing just how low my credit score was. We’ll call this new gentleman Newbie, since he was obviously not well-experienced in the job. At this point, I’m still waiting for the pre-approval amount, but the well-dressed salesman had other more prosperous rows to sow, and I never saw him again. I apprised Newbie of the situation with the other salesman, but for some reason he seemed to want to show me cars instead of follow up on the pre-approval efforts. So, I blindly I chose a vehicle I knew I could afford. Unfortunately, the bank didn’t feel the same way, as is usually the case with me. During the course of trying to get approved for this vehicle, my keys were taken to do an appraisal on my trade. I sat at Newbie’s desk. I walked around. I looked at every square inch of that facility just out of sheer boredom. Did you know they have a giftshop....I was like...really?! Because I know that's what I think of when I buy a car, a souvenier to remember my wasted day by-hahaha. After about an hour, enter a new player in this comedy of fools. We’ll call this one Slick. He was a fast-talking salesman who introduced himself as some sort of manager. HE DECIDED THE BEST COURSE OF ACTION WOULD BE TO GET ME PRE-APPROVED WITH THE BANK. xxxx, what a concept…wish I’d thought of it…hahaha!!! So, we started the pre-approval process AGAIN! At this point, I’m rather agitated and my keys have been missing for at least a couple of hours. I finally asked for my keys back. When I did, Newbie walked over to the finance office and then came back with news that it would only be a few more minutes. No keys! That little pattern repeated itself three times before I finally got up to march into the finance office myself to get my xxxx keys! I was cut off at the pass before I could get to the door of the finance office by Newbie telling me it’d be just a few more minutes. NOPE! I was done at this point. I asked for my keys back. He said it’d be just a few more minutes. I said, “Well, hey, how about you get me my keys back and that way we can get that part out of the way for when we get an answer from the bank.” He begrudgingly got my keys for me. With keys in hand, I was ready to blow that place, but Newbie blocked the door while Slick came out of the finance office to tell me some more lies. I finally told them I had an appointment and needed to leave, which I actually did. I had an appointment with another car dealer to test drive a Mazda3. I told Newbie and Slick that when the news comes in from the bank to please give me a call and I’ll stop back by on my way home to see what cars they have in my pre-determined price range. I never got a call! Then, to add insult to injury, a few days later the well-dressed foreign gentleman sends my relative an e-mail basically stating I had wasted their time looking at the vehicle I did with too low a credit score to purchase it. Now…being the turn-the-other-cheek kind of person I am, I was just going to let it go and forget about it, but after the snotty email my relative received, I feel the need to warn others of this place. So, consider yourself warned. If you want to waste an entire day running around in circles, by all means, go shop for a car at Toyota of Boerne. If you want to actually get somewhere, go somewhere else. At this point, I, nor the rest of my family, will EVER step foot in that place again. It is a three-ring circus at best. More