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Toyota of Bay Ridge Brooklyn
Brooklyn, NY
698 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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698 Reviews of Toyota of Bay Ridge Brooklyn
June 15, 2019
To commend Alan Mok on his terrific service. Alan has been my service advisor for the last several years and I wanted to commend him on his great service, very knowledgeable advice and honesty in Alan has been my service advisor for the last several years and I wanted to commend him on his great service, very knowledgeable advice and honesty in providing for the maintenance of my 1995 Corolla. He and the service staff have been instrumental in the fact that my car has been on the road as long as it has. My sincere thanks and appreciation. Valerie Chicvak More
by Val Brooklyn
Employees Worked With
Alan Mok, John Pecoraro
June 04, 2019
Returning Customers- excellent service This is our third car purchase/lease at the dealership. Ozzy Quintana has provided us with a great service, is very knowledgeable, personable and over This is our third car purchase/lease at the dealership. Ozzy Quintana has provided us with a great service, is very knowledgeable, personable and overall great professional. He showed great determination in finding our dream car and did everything possible to make the whole experience very pleasant and stress free. More
by Leo0464
Employees Worked With
Ozzy Quintana
June 02, 2019
Dishonest, felt scammed, took 9 hours for routine service. Brought car in for scheduled maintenance. I was there at my appointment time and told car would be ready before noon. Called around 12:30 pm and told Brought car in for scheduled maintenance. I was there at my appointment time and told car would be ready before noon. Called around 12:30 pm and told there was a leak in one of the tires and it couldn't be repaired because of a previous repair. Two weeks earlier, I replace one of the tires and the other 3 were original tires and had never been repaired. Asked Ernie, the service person, to please hold on to the bad tire so I could return it for refund to the place I had bought it. He told me he would replace the bad tire for $309 and I gave him my credit card info over the phone. He called me back an hour or so later to tell me there was a problem with the radiator that they were looking into, but that it would be ready by 2 pm in order for my son-in-law to pick it up. When he got there around 2:30, they told me they still had to do the tire and it would take another 45 minutes. I told my son-in-law to remind them to give him the old tire. Forty-five minutes after that they told him there wasn't any problem with the tire after all. I spoke to Ernie, who told me he would tear up the credit card authorization. My son-in-law did not get the car back until 4 pm. They said nothing to him about the radiator. I find this very smelly, to say the least. Also, 6 months ago, when I brought the car in for it's scheduled check-up, they also failed to get the car back to me in the estimated time, even though I'd brought it in early in the morning. Totally unprofessional at the least, and makes me think that if I hadn't asked to have the "bad" tire returned to me, I probably would have been out the $309 they were going to charge e for a new one. My communication was with Ernie. My son-in-law spoke with John Pecoraro. More
by bg1
Employees Worked With
Ernie, John Pecoraro
May 20, 2019
Young, enthusiastic salesman Ozzy was energetic and helpful in my search for a Toyota Camry within my budget. When we took one car out for a test drive, he was super knowledgeable Ozzy was energetic and helpful in my search for a Toyota Camry within my budget. When we took one car out for a test drive, he was super knowledgeable since he drives a Toyota himself. He’s welcoming and warming. When we returned, someone had bought that vehicle. He hustled to keep me as a client and found me a car they were buying at auction and negotiated the same price I was prepared to pay. Other than one miscommunication about interest, Ozzy is super communicative and straightforward. Recommend. More
by ToyotaGuy89
Employees Worked With
Mustafa Elliada, Ozzy Quintana
May 15, 2019
Shopping fo our Toyota Rav4 Hybrid with Ozzy at Bay Ridge What I had dreaded turned out to be a totally peaceful and satisfying experience, thanks to Ozzy and the rest of the team at Bay Ridge Toyota. When a What I had dreaded turned out to be a totally peaceful and satisfying experience, thanks to Ozzy and the rest of the team at Bay Ridge Toyota. When a model came in to test drive, we were promptly informed--but not hassled. When we came in met Ozzy as our salesman, it turned out to be a terrific experience. We were lucky to have him working with us. Ozzy. He listened attentively to our needs and concerns, took us on a nice, long test drive and explained all the features of the vehicle and patiently answered our question. He made us fee like we were the only customer he had. And when it came time to make the deal, he searched high and low to find us the car that we really wanted in terms of colors and extras and worked diligently with us to come up with the price that we wanted to pay. We couldn't have asked for a better, more pain-free, even pleasant car-buying experience. When you go to Bay Ridge, ask for Ozzy! More
by Neil from Park Slope
Employees Worked With
Angie, Mustafa Elliada, Ozzy Quintana
May 04, 2019
Great experience 2nd time around! Ronald puts your interest and wishes first when choosing a vehicle. He takes care of you until you drive of the lot, and the he checks up to make sur Ronald puts your interest and wishes first when choosing a vehicle. He takes care of you until you drive of the lot, and the he checks up to make sure everything is going well More
by Sueshir
Employees Worked With
Ronald Chu
April 25, 2019
Great experience 2nd Time buying from this dealer great experience as always.The salesman went above and beyond ti help me get the best deal possible in my situation. 2nd Time buying from this dealer great experience as always.The salesman went above and beyond ti help me get the best deal possible in my situation. More
by Denny
Employees Worked With
Ozzy Quintana
April 23, 2019
i feel Fleeced My sales person was great. But, Bay Ridge Toyota send me a $400+ bill a month after I already returned my car and had leased a new one. The problemat My sales person was great. But, Bay Ridge Toyota send me a $400+ bill a month after I already returned my car and had leased a new one. The problematic bill was for wear/excess mileage on the car. I put less than 17 K miles on this car and I returned it in PRISTINE condition. Literally not even a tiny scratch. I have leased from VW and BMW and I have never been charged upon return of a car. I am really disappointed at Bay Ridge Toyota. I will never lease/buy from them again, nor will I continue to recommend family and friends to them. More
by Unhappy Customer
Employees Worked With
Mohamed Abouzeid
April 13, 2019
They do not care about customers at all They will schedule your appointment then you’ll have to wait for 2-3 hours before they will start working on your car I value my time so will never go They will schedule your appointment then you’ll have to wait for 2-3 hours before they will start working on your car I value my time so will never go there again More
by Dmitrijssavvins
Employees Worked With
John Pecoraro, Moe Abusbeih, Jackie Wong
April 11, 2019
👍🏻👍🏻👍🏻👍🏻 After an unfortunate first encounter, Bayridge SERIOUSLY turned a negative situation into a MAJOR positive. Thank you Vinny. My faith in Toyota has be After an unfortunate first encounter, Bayridge SERIOUSLY turned a negative situation into a MAJOR positive. Thank you Vinny. My faith in Toyota has been restored 😊 More
by eclady
Employees Worked With
Vinny
