Toyota of Bay Ridge Brooklyn

Please be aware that Bay Ridge Toyota uses fraudulent tactics with their customers, namely "bait and switch" approach. This dealership is located at 6401 6th Avenue, Brooklyn, NY 11220. It has the same o tactics with their customers, namely "bait and switch" approach. This dealership is located at 6401 6th Avenue, Brooklyn, NY 11220. It has the same owner as Toyota of Manhattan and Fordham Toyota. Below is the record of our dealings with them. The first time we came in we negotiated a deal on a used Toyota Sienna 2005 and paid a deposit. As the negotiations came to a close, they notified us that the car was just bought by someone else and they will find us another just like that. The second time we came there was another car, so we paid a full down payment and a full price of the car by previously obtained financing through our bank. They told us to pick up the car once they have the money. By the way, each visit to the dealership was about 3 hours long as they made us wait for their next decision. 2 days later, once Bay Ridge Toyota received the money, they called us and said that the car had been damaged and is no longer available and suggested that we call every week to check if another car came along - while they are keeping our money. 2 weeks went by with no car (and by the way, dealerships have access to 4 car auctions a week if they need to find a particular car). Then they told us that they will find another vehicle at some point, and will have to reduce the value of our trade-in at their discretion when this happens - effectively changing the pricing of the deal. At this point we understood that we are dealing with criminals and called off the deal. It took a few weeks to get our money back, in the meantime we were stuck with 2 car loans we had to pay. Our advice - take your business somewhere else. More

If the rating went up to 100 that is what I would rate this dealership. The overall attitude of the sales people is unbelievably wonderful. After speaking with Amy on the telephone I went from looking a this dealership. The overall attitude of the sales people is unbelievably wonderful. After speaking with Amy on the telephone I went from looking at Honda's to this wonderful dealership and bought my Toyota Camry and simply love it. I would never go anywhere else and I tell everyone who asks where they should go to buy a car. Even after my purchase they have always been helpful with any questions I might have. They are the best. More

When I initially walked into the dealership Joe Chen welcomed me with a big smile. He showed me the exact Camry I had been looking for. After he took me on a test drive I decided this was "MY CAR". T welcomed me with a big smile. He showed me the exact Camry I had been looking for. After he took me on a test drive I decided this was "MY CAR". The whole process was simple and quick. I've had my car for two weeks and couldnt be happier. Thank you Joe and the staff of Bay Ridge Toyota Ray More

i have went to toyota to look at the highlander i was greated at the door by a salesman named boris and asked if i wanted a drink and what my name was and what kind of car i was looking for.i was shown a greated at the door by a salesman named boris and asked if i wanted a drink and what my name was and what kind of car i was looking for.i was shown aroud the dealership with a tour of parts and sirvis then went on a test drive i was verry happy with the price and would recamend anyone to visit More

A scam dealership to stay away form. They post a "price" on the internet which is not really a price - it is the remaining balance after you put down some money (typically they would ask for an amount of $2 on the internet which is not really a price - it is the remaining balance after you put down some money (typically they would ask for an amount of $2,995). So add $2,995 to what they call the "price" to arrive at the real number (and then only the real number if you agree to finance). More

After visiting a couple of dealers in my area, I went to Bay Ridge Toyota. In this place, nobody cares to sell a car, but in that place, I found Tony Chan. This guy is the only one who really cared. He help Bay Ridge Toyota. In this place, nobody cares to sell a car, but in that place, I found Tony Chan. This guy is the only one who really cared. He helped me buy a car from A to Z. If you visit this dealership, I recommend you ask to talk to Tony Chan!! He's honest, friendly, and has great customer service. He's your guy in Bay Ridge Toyota. More

I am very surprised at such a reputable company to have such poor customer service skills. When you call expect to be on hold from anywhere between 20-40minutes just to be able to speak to someone. They ex such poor customer service skills. When you call expect to be on hold from anywhere between 20-40minutes just to be able to speak to someone. They express to all their customers how they specialize in service of your toyota for at least 2yrs, I have been trying to get my car serviced for the first time for 1 months now. I would never recommend them to anyone of your freinds, after they sell you a vehicle they have no concern in anything else. THEY ARE NOT ACCOMODATING AT ALL!!!!!!!! More

After stripping a bolt in trying to remove an idler pulley on my 01 Toyota Corolla, the dealership has said any damage done to the engine in trying to remove the bolt will be my responsibility. I'm tho pulley on my 01 Toyota Corolla, the dealership has said any damage done to the engine in trying to remove the bolt will be my responsibility. I'm thoroughly dissatisfied with the treatment, attitude and performance of everyone at this dealership. More