Toyota of Alvin

I visited Ron Carter and would like to commend your finance manager David Le, and Salesman Bart for their dedication,attention to detail and commitment to service.Their dedication to their customers co finance manager David Le, and Salesman Bart for their dedication,attention to detail and commitment to service.Their dedication to their customers continues even after the sale, I was told if anything was wrong or if I couldn't understand something about the Mustang 2010 convertible that I purchased, that I was more than welcome to call and ask and I would be helped. I have been driving the same beat up, undependable vehicle for yrs now, and they made me feel so welcomed and proud to be in a vehicle I deserve. These two men were are so helpful, trustworthy and understanding. I didn't feel like a customer, I feel I was treated like a dear friend. I've already posted face book comments and have started telling my family and friends about Ron Carter:) These guys have great people skills and deserve to be recognized:) More

I went in to take a look at the used vehicles on the lot. I went in to take a look at the used vehicles on the lot. Found the one for me. Traded in my truck in my father's name. After signing the paperwork m I went in to take a look at the used vehicles on the lot. Found the one for me. Traded in my truck in my father's name. After signing the paperwork my finance guy told me I could sign with my Credit Union and void the finance agreement with Ron Carter. Now that two weeks have past with Ron Carter not completing the the financing with my CU I have to be the "middle Man" between the two. Which by all means is HORRIBLE CUSTOMER SERVICE. Not to mention that the truck that is in my father's name is not only waiting to be paid off by Ron Carter but is being being sold right now. How can you sell a truck that is not even paid off. Now I have been trying to call Ron Carter since last Thursday with only getting voice mail boxes from all sorts of employees. With not one single call back. I will NEVER do business with Ron Carter Toyota again after this horrible experience. I have bought a Cobalt from the Chevy side and a Lancer from the used lot off of HWY 6. Those were the best experiences I had with Ron Carter. Sorry Ron Carter Toyota you guys need to get your priorities straight. More

GREAT EXPERIENCE FROM START TO FINISH. everyone i dealed with was great, not to pushy. dealership was clean. the finance process was the quickest i have ever been through. with was great, not to pushy. dealership was clean. the finance process was the quickest i have ever been through. More

Bought a used vehicle from Ron Carter Toyota. Agreed on a drive out price and signed the paperwork. No one mentioned that one of the fees was over $380 for Vehicle Anti-Theft Insurance. When we noticed we we drive out price and signed the paperwork. No one mentioned that one of the fees was over $380 for Vehicle Anti-Theft Insurance. When we noticed we were charged for insurance that we did not want and that was not disclosed to us we called the dealership and were told the owner requires that it be purchased with any vehicle. So if you don't allow them to profit from an insurance policy sale there is no deal. It's take it or leave it. Bad Business forcing the customer to buy a product to do business with the dealership. Even worse not mentioning that you have to buy an insurance product during the deal. After having to talk at length with more than one manager and refusing to be placated by inexpensive Dealer services like detailing and filling up my vehicle with gas I finally found out that the General Manager is the person with the authority to resolve the issue. Kim Eddy made the right decision to reimburse my money for the insurance policy. There is no telling how many people don't realize this has happened to them. The dealership needs to change how it does business. More

I would have to say this is the best experience I've ever had buying a car by far. David Le and Van Lam were very attentive to my needs and wants. Listening to every question and concern. They never tried to had buying a car by far. David Le and Van Lam were very attentive to my needs and wants. Listening to every question and concern. They never tried to over sell me on anything I couldnt afford or made me feel uncomfortable in anyway. I will definitely recommend all friends and family to this dealership and especially to these two gentlemen. Thank you guys and thank you Ron Carter Toyota. You will be seeing more of me in the future. More

We appreciate this dealership,and specifically Shannon George. My husband called about a particular scion found on the internet and his initial contact was with Shannon. He asked Shannon to check the avai George. My husband called about a particular scion found on the internet and his initial contact was with Shannon. He asked Shannon to check the availability and make sure it was still on the lot, before we drove the distance. Shannon called back right away, and when we arrived, he was very courteous and not the least bit pushy, which was so refreshing compared to how we were treated at other Toyota/Scion dealerships. Although we did not purchase this specific car, we ended up buying a 2012 RAV 4, and again, Shannon and the general manager located the one we wanted and went "that extra mile" for us, which is indeed a rarity in this day and time. We are very happy with our decision, and later today, [7/05/12 @ 1:00] we will have our first experience with the service department. Then I will be happy to rate the first 2 categories of this survey. I cannot close without kudos to David Le as well. He was just terrific also, and was very thorough when we were signing all the papers to finalize purchase. He also fine tuned our warranty package to suit our needs, and gave us the lug nuts free of charge. I will definitely recommend Ron Carter Toyota, Shannon George, and David Le. Thanks for the opportunity to express our opinion. Roseanne Anderson More

We have purchased new vehicles in the past and after being ripped off have become very, very savvy shoppers. We shopped around for quite a while and with many different dealers. We queried Ron Carter being ripped off have become very, very savvy shoppers. We shopped around for quite a while and with many different dealers. We queried Ron Carter via their internet sales department and soon received a call from John Hitzel. After serious negotiations with several dealers over several days we simply could not believe the deal that John and James gave us OVER THE PHONE! Expecting that the numbers would "mysteriously" change once we actually went into the dealership, we decided to visit Ron Carter. John and James were true to their words. Not one number was different than promised. After agreeing on the sale price we visited David Le in financing (expecting the "hard sell" that up to that point we didn't have to endure)!!! David was straight forward, honest, efficient and a pleasure to deal with. Even though we believe we got a good deal, the most important thing about our experience was the integrity and character than John, James, and David showed. In an industry where such traits are rare, these men certainly earned our future business. More

Ramon spent alot of time with us to get the vehicle we wanted for our daughter. he was very helpful and patient. I would definitely recommend him. wanted for our daughter. he was very helpful and patient. I would definitely recommend him. More