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Toyota of Alvin

Alvin, TX

4.5
292 Reviews

3507 Farm to Market 528

Alvin, TX

77511

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292 Reviews of Toyota of Alvin

February 07, 2013

My hustband and I had a great experience while purchasing our 2013 Platinum Toyota Tundra Pickup. No pressure felt by the salesman and the finance experience with David Le was incredible. This is the 3rd veh More

by sadie2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Le
Feb 08, 2013 -

Toyota of Alvin responded

That's awesome! Thanks for your continued business. David, Mike and Adam were all excited to hear about your review and they all said thanks. If you have any questions, feel free to call us! Have fun riding in style!

February 06, 2013

Very pleased with my auto purchase experience. John Lee ,and David Lee couldn't have been more helpful. I will recommend John to any of my friends in the future who might be in the car market. More

by 2011charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
john lee
Feb 07, 2013 -

Toyota of Alvin responded

That is awesome! Thanks for the great feedback! We are thrilled that John and David could help you so much through your experience! John says that if you have any questions to feel free to call him. Thanks for shopping at Ron Carter Toyota and don't forget to visit us for your next oil change.

February 05, 2013

They do not honor warranties! After 3 months, my car was burning oil. Found out it had never, ever had oil change. Refused to fix. More

by charlenepro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sammy Yanes
Feb 06, 2013 -

Toyota of Alvin responded

Hello. We have seen your review on three of our reputation sites and after seeing the first one, we checked with our Service Director, Customer Relations Manager, General Sales Manager, and our General Manager, and none of them can say that this situation sounds familiar. If you would like to speak to someone about this experience with our dealership, please contact our Customer Relations Manager at aphillips@roncartertoyota.com or (281) 388-8925. We would like to point out though that our Toyota dealership is not affiliated in any way with any other Ron Carter dealership. We have a private owner. This store has also come under an extensive management change in the last year as well, so if your experience was at our store last year or the previous year, I can assure you that we have greatly improved in our culture, class, and customer service. That being said, we are still very sorry that you did not have a good experience. Please feel free to get in contact with our Customer Relations Manager, and hopefully we can progress and move past this bad experience, and focus on the good for the future. Thank you.

January 20, 2013

I heard about them thru the televison commercials so I thought I'd give them a try. Requested info through an internet inquiry and was contacted quickly by Bart Dunn. I told him what type of vehicle I was More

by unclerock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Dunn
Jan 21, 2013 -

Toyota of Alvin responded

Thanks for the awesome feedback! We are glad to have helped you so quickly without making you feel rushed! Bart was very pleased to hear your kind words! Have fun with your Toyota Tundra and thanks for shopping at Ron Carter Toyota!

January 18, 2013

My initial decision to look closer to home and work was of course convenience. After several not so pleasant experiences and unreturned phone calls, I just thought "why not Ron Carter Toyota in Alvin" I' More

by edhoutx2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Bob, David Le
Jan 21, 2013 -

Toyota of Alvin responded

Thank you for your stellar review and positive word of mouth advertising!!! We are happy to give you great service at a lower price than anticipated! Thanks for shopping at Ron Carter Toyota! Don’t forget to visit our Service Department for your major checkups; you are sure to get the same quality treatment!

January 17, 2013

Mike Metcalf was great to deal with. He went above and beyond to make sure everything was handled properly. He made sure the truck was filled with gas and the vehicle was clean and made ready for deliver More

by hlfulkerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 18, 2013 -

Toyota of Alvin responded

Thanks for the feedback! Mike definitely takes his customer service to heart and that’s why we love him! We are happy to have provided you with a great experience and with a quality truck! Thanks for shopping at Ron Carter Toyota!

January 08, 2013

We want to thank the folks at Ron Carter Toyota for a most extraordinary experience last evening. Hamid walked us thru the various options with our trade-in and new purchase and handled everything quick More

by wardy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hamid and Joe
Jan 08, 2013 -

Toyota of Alvin responded

Wardy, thanks for the great feedback! We are glad to provide consistently great service that exceeds your expectations! We have told Hamid and Joe about the review and they said that it was a pleasure working with you and thanks for the opportunity. Thanks for shopping at Ron Carter Toyota again!

December 17, 2012

My husband and I had the absolute best experience. Mike Metcalf was our salesman, his level of knowledge about the process was incredible. David Le worked with us so much making sure i got the most for my More

by Krisanna79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Metcalf, David Le
Dec 18, 2012 -

Toyota of Alvin responded

Krisanna79, Thank you so much for this wonderful feedback! We are elated that you had such an amazing time shopping with us! Mike, David, Miriam, and Mr. Silver were excited to hear that you appreciated your great experience with them. We wish you the best with both vehicles! Don't forget to come see us for your 5K and 30K service check ups. Thanks again for shopping at Ron Carter Toyota!

December 11, 2012

Mr. Sambrano, Mr. Kenneth, and Dr. David Lee were very helpful throughout my visit today. Excellent customer service! Would definitely come back in the future and recommend to friends and family. More

by LinhVo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 12, 2012 -

Toyota of Alvin responded

Thanks for the great feedback! Robert, Ken, and David were happy to help! Don't forget about your 5K and 30K Service checkups!

November 26, 2012

I had a wonderful experience with David Le in my initial financing, as well as, refinancing. He went above and beyond and provided the most excellent customer service, I have personally ever experienced. More

by mdejean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Le
Nov 26, 2012 -

Toyota of Alvin responded

Thank you for taking the time to write this wonderful review! We are glad you had a great experience and that David could help you out!Please let us know if we can help you further with anything!

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