Toyota of Alvin

Friendly Sales Department Our salesman George worked with us 6 hours and late into the night to get me the vehicle I wanted and could afford! Couldn't have asked for a better s Our salesman George worked with us 6 hours and late into the night to get me the vehicle I wanted and could afford! Couldn't have asked for a better sales staff. More

Great experience, pleasant to work with Leandre (Dre) Liggins made the overall experience pleasant. I purchased a 2012 Hyundai Sonata Limited and am happy. I would recommend Dre to others fo Leandre (Dre) Liggins made the overall experience pleasant. I purchased a 2012 Hyundai Sonata Limited and am happy. I would recommend Dre to others for great service. There was never any pressure to purchase and Dre explained my options well. More

great service We just buy a 2010 Ford Edge from Randy Nguyen the service we got from him was excellent super friendly great personality and easy purchase and if you We just buy a 2010 Ford Edge from Randy Nguyen the service we got from him was excellent super friendly great personality and easy purchase and if you want buy a new or used car I would recommend to anyone to go see Randy Nguyen he's the man you want to work with More

refused to take vehicle even though they were open Refused to take vehicle in service department and quoted a non existent policy of no cars over an hour before closing! Go elsewhere. No customer servi Refused to take vehicle in service department and quoted a non existent policy of no cars over an hour before closing! Go elsewhere. No customer service More

Not upfront on cost of vehicle We went to purchase a 2014 Toyota Tacoma, and had been negotiating through emails. When we arrived, that particular truck was not available, but they We went to purchase a 2014 Toyota Tacoma, and had been negotiating through emails. When we arrived, that particular truck was not available, but they offered us a very good price on a similar vehicle. So far so good. As part of the special price, we had to agree to finance through them. We had been told that ahead of time, and had agreed to it. The rate was not bad- 1.9%. Everything still going good. After being there for over 3 hours (busy, short a finance officer, understandable) we were ready to sign the paperwork. On the closing statement there were two additional charges- $495 each for paint protection and theft protection. When we stated that we did not wish to purchase either, we were informed it was already included on the truck, and could not be removed. No prior mention of these charges, not included on sticker... Only mention we saw on these items was on an upside sheet where you have the option of adding gap protection, extended warranty, etc.....Apparently these items ARE NOT an option- you have to take one of the packages. So- over 3 hours wasted. If they had been upfront when we first arrived on the cost of the vehicle, we probably would not have purchased it, but also would not be upset with their business practices. More

Excellent Service! I worked with LEANDRE LIGGINS (DRE) on the purchase of my new Tundra. Dre was so great to work with; he was very knowledgeable and a straight shooter I worked with LEANDRE LIGGINS (DRE) on the purchase of my new Tundra. Dre was so great to work with; he was very knowledgeable and a straight shooter. He did a great job of explaining options, pros, cons, etc. I enjoy cars and between my wife and I, we buy at least 1 new car annually and we will definitely go back to Dre for our next vehicle. Sincerely, R. Bjorum More

Tommy Hicks Salesman I bought a Toyota Rav 4 from Tommy Hicks. Great salesman and excellent customer Service!!! I would recommend going to Toyota of Alvin. Great a I bought a Toyota Rav 4 from Tommy Hicks. Great salesman and excellent customer Service!!! I would recommend going to Toyota of Alvin. Great atmosphere and comfortable surroundings. L Burton More

All Staff very friendly My Husband and I were very please with the dealership staff especially Lisa Requenes sales manager who was very nice, with the cooperation, and answ My Husband and I were very please with the dealership staff especially Lisa Requenes sales manager who was very nice, with the cooperation, and answered all of our questions during the sale. I would refer her to all of our friends when looking for a car. More

We purchased a 2013 Nissan a few weeks ago from this dealership. The next day, it wouldn't accelerate over 20 mph in certain situations. We called and they said we had to take it to the Nissan dealer dealership. The next day, it wouldn't accelerate over 20 mph in certain situations. We called and they said we had to take it to the Nissan dealer to be repaired. Come to find out - the car had been in an accident. When we told the people at Toyota of Alvin, they said they would make it right (at first). It's been almost a month now, and not only have they not made it right - they've been rude & dismissive. Today they told us they would meet us at a body shop in Fresno (40 min. away) and then they didn't even bother to show up. These people are unbelievably rude and dishonest. They've had more than enough time to correct the situation but it's obvious at this point that they have no intention of doing so. Please don't go to this dealer unless you want to get ripped off big time! More

I'm shocked at all the great ratings. The experience was good for my daughter and I until we sat down to finalize the sale. The Sales Manager, Chris Gates, wouldn't honor the internet price unless we f was good for my daughter and I until we sat down to finalize the sale. The Sales Manager, Chris Gates, wouldn't honor the internet price unless we financed with Toyota or bought an extended warranty. When inquiring about the car via iChat, the online Customer Service Representative had informed me the car was in stock and to bring in the ad, that Ron Carter would honor the online advertised reduced price. The Sales Representative saw the ad and stated his job was to clear out old inventory. Both knew we had pre-approved financing at our local credit union. Once we agreed to finance with Toyota, the Sales Manager raised the internet price by more than our trade-in, added a voluntary $400 etching fee, and drew up the fianancing paperwork at a rate higher than he quoted. I won't be going back to Ron Carter, ever! More