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Toyota World of Newton

Newton, NJ

4.8
424 Reviews

66 Hampton House Rd

Newton, NJ

07860

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424 Reviews of Toyota World of Newton

February 17, 2012

Having recently moved to New Jersey from the UK under an Executive Visa program, Charlie was able to use is many years of experience and contacts with Toyota to get a great lease deal approved. Mike was th More

by 459mtc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yodice (Sales) & Charlie Centanni (Finance)
February 16, 2012

This was the best car buying experience I have ever had. No pressure, everything fair and above board. Betsy was a pleasure to work with. She was very thorough in explaining and walking me through all of More

by debrav
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero, Betsy Marrero
February 02, 2012

This dealership has a no nonsense approach. It looks to be efficient in meeting your automotive needs. Our family has been long time customers that have leased probably 5 Siennas and recently purchased a More

by kol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Koester, Chris Dexter, Gabe Anello
December 18, 2011

I just purchased my 3rd new vehicle from this dealership. This purchase was our second with Mike Yodice. He made us feel comfortable with his endless patience and attention. Mike is a genuine, sincere, gentl More

by tcmay2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yodice, Ralph Spinosa
Dec 20, 2011 -

Toyota World of Newton responded

Thank you for your very kind review and for being part of the Toyota World of Newton family. Serving our customers the best way we can is always our primary goal. I am very happy to hear that Mike and Ralph were able to do just that. I want to take this opportunity to thank you for your continued loyalty and patronage as well as your confidence in referring your friends and family to us. I assure you they will not be disappointed. Happy Holidays. Chris Dexter, General Manager

November 08, 2011

My credit was perfect except for a discharged bankruptcy in 2008. I have had car loans with Capital one since and paid perfectly. These guys couldn't get me financed with anyone. Told me they would call me More

by jlazar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never got his name
Nov 15, 2011 -

Toyota World of Newton responded

Toyota World of Newton values all of our customers and strives to exceed their expectations. Unfortunately, in this instance, we did not achieve our goal. As the General Manager, I can certainly understand this reviewer’s frustration and did speak with him directly to apologize for the lack of quality customer service it appears he received. I explained that, unfortunately, not every dealer has access to the same financial institutions. Based on the parameters of the lenders we are currently affiliated with, it was not possible for us to obtain financing for this reviewer. As a result of this situation, we have already reached out to several additional sources that we hope will enable us to better serve our customers. We wish this reviewer the best of luck with his new vehicle. I have personally invited this reviewer to take a tour of our state-of-the art service facility. If he should choose to provide us with another opportunity to serve him, we expect that he will receive the award winning service that our customer’s have come to expect. Chris Dexter, General Manager

October 27, 2011

I returned to this dealership and salesman after buying my last car from them. Mike Yodice was professional, knowledgeable, friendly, and courteous throughout the process. Mike was recommended to me by a More

by alevine50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yodice
Nov 02, 2011 -

Toyota World of Newton responded

Congratulations and thank you for your loyalty to Toyota World of Newton. I am happy to hear that Mike continues to provide a professional and honest sales experience. It is always very satisfying to hear that our customer's experience was so good that they want to refer us to their friends and family. Thank you again for choosing Toyota World of Newton. We truly appreciate your business. Sincerely, Chris Dexter General Manager

August 23, 2011

There is no way that I can recommend this dealership to anyone, as I believe my husband and I were treated very poorly. When people go into your dealership to look at a vehicle and request information, we More

by gracepawski
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tia
Aug 26, 2011 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. It is unfortunate that this reviewer did not receive the treatment that we have come to expect from our employees. We did reach out to the reviewer and explained that although we always try to exceed our customer's expectations, sometimes we do fall short. We sincerely apologized and asked for the opportunity to rectify the situation. Unfortunately, this consumer had already purchased elsewhere. We wish the reviewer the best of luck with their new vehicle. We certainly value all of our customers and would hope that our entire organization would not be judged as a result of one experience but rather by our overall treatment of customers as evidenced by our positive reviews in the past. Chris Dexter, General Manager

July 09, 2011

I placed an order for a Venza with specific equipment ..the vehicle was delivered to me in 1 1/2 days just as ordered! Price was lower than I expected!! Great salesperson...great dealership. More

by mmuirhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike yodice
Jul 13, 2011 -

Toyota World of Newton responded

Thank you for taking the time to tell us about your experience here at Toyota World of Newton. Our goal is always to exceed our customer's expectations. I am happy to hear that Mike Yodice was able to do that. Satisfied customers, such as yourself, are what makes our dealership a success. Many thanks for your patronage. Sincerely, Chris Dexter General Manager

June 09, 2011

Friendly, attentive, non-intimidating, stress free, no pressure dealership. Would highly recommend. Beautiful new showroom, and comfortable waiting lounge area. Thank you so much Mike & Ralph !! More

by toylaur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yodice & Ralph Spinosa
Jul 13, 2011 -

Toyota World of Newton responded

Thank you for taking the time to provide feedback about your recent sales experience. I am very happy to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well. We truly appreciate your business. Sincerely, Chris Dexter General Manager

May 24, 2011

I have been buying from this dealer and Betsy for years. The sales experience is always professional and pleasant. I feel that I get a fair price whenever I buy from Betsey. The service department is great. More

by bob heitzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsey Marrero, Betsy Marrero
May 31, 2011 -

Toyota World of Newton responded

Thank you for your kind review and comments regarding Betsy and Dave Aroune. I am very happy to hear that your experiences with both our Sales and Service Departments have left you completely satisfied. I want to thank you for your loyalty to Toyota World of Newton and for choosing us to handle your vehicle needs. Sincerely, Chris Dexter General Manager

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