Toyota World of Newton

This dealership does not value its customers and tries to scam them right from the beginning. Their service doesn't fix the problem and the GM and Serv Mgr are the most rude people I have encountered in any scam them right from the beginning. Their service doesn't fix the problem and the GM and Serv Mgr are the most rude people I have encountered in any dealership. More

I've owned 12 toyotas in my life. This will be my last because of this dealership. Quite honestly I dont think I could find a single nice thing to say about this group. Every single individual I encoun because of this dealership. Quite honestly I dont think I could find a single nice thing to say about this group. Every single individual I encountered showed less respect than the person before them all the way up to the General Manager of the facility. dont get me wrong, if you're an employee there you're probably happy since the environment is pretty much designed to cover the backs of inappropriate behavior by employees. It was lip service right from the technician to the General Manager who when told that this behavior would result in a call to the Better Business Bureau responded with "you can call President Obama for all I care." Now, who wouldnt want to spend money with an organization run by such a classy guy. So, after hearing two separate reasons for a mechanical problem (it changed when they were informed that a Toyota Dealer has serviced the vehicle before)and waiting three hours, they decided they didnt like being questioned and refused to service the vehcile, even is paid for. According to the GM "I can do that -- I dont ahve to answer to anyone." This guy is a real dream, right? So, if you want to spend considerable money on a vehiclee and then expect to be talked to like you dont matter, then I completely recommend this place. However, if you want to avoid an environment of finding loopholes to avoid responsibility and a thug-like mentality and vocabulary I would suggest avoiding this place at all costs. More

BUYER Beware! This dealership cannot be trusted! We put down a $500.00 deposit on a used Tundra....we worked out the deal on a Saturday afternoon with Ray (our salesman) and Tommy, the supposed manager. We down a $500.00 deposit on a used Tundra....we worked out the deal on a Saturday afternoon with Ray (our salesman) and Tommy, the supposed manager. We planned to pick the truck up the following week....we had daily conversations with the sales department.....but my husband had to take a 2 day trip to Boston. Therefore, we told our salesman that we would be there on Friday with the cash and we would finance the rest. Well, on Friday morning my husband called the dealer to tell them he was on his way....but, guess what! Another salesman had sold the car to another customer, when our salesman was off for the day!!! Of course, Tommy, "the manager" said he tried to call Ray who never answered his phone....he couldn't find our check because Ray's desk was locked.....one excuse after another...so he allowed the truck to be sold to someone else. To make a long story short, I called Toyota Corporate because no one at the dealer seemed to know what happened to my 500.00 check! Toyota called Terry, Customer Relations, at Newton Toyota, and she, apologetically, contacted me. Apparently, she dug through the garbage and found my shredded check....she offered to help us find another truck and turned me over to the real Manager who's name is Chris! Chris contacted me once to offer us a truck thousands of dollars more than he knew we wanted to spend! That was the last I heard from them.....and we have since bought another truck. THE WORST DEALER EVER!!!! More

I could not be happier with this Dealership.The rear I could not be happier with this Dealership.The rear hubcap cracked on our Prius at 12,800 miles. Honestly don't know if debris kicked up and cracked I could not be happier with this Dealership.The rear hubcap cracked on our Prius at 12,800 miles. Honestly don't know if debris kicked up and cracked it or just defective. Anycase I went to dealership to show them, never questioned me if i hit something.Ordered a new hubcap under warranty, received message it came in. We went to dealership Sunday morning with no appointment, they were busy, the Service mgr Dave Aroune took our car into shop and replaced it himself. After he was done he went back to cleaning the garage floor with the Zamboni. Must say we were impressed. Because of the staff at this dealership we keep coming back, and we will tell others. Sincerely Tom & Susan Chirico More

Very friendly and honest Pleasure to deal with service Very friendly and honest Pleasure to deal with service department is very good to deal with. Very good selection of new and used vehicles. This is t Very friendly and honest Pleasure to deal with service department is very good to deal with. Very good selection of new and used vehicles. This is the second deal i have done with Toyota of Newton. More