Toyota World of Newton
Newton, NJ
Filter Reviews by Keyword
By Type
424 Reviews of Toyota World of Newton
I have purchased many vehicles in my lifetime and I have to hand it to John Mayo and the sales team at this Toyota dealership. They have met all of my expectations in the sales department so far and my wife to hand it to John Mayo and the sales team at this Toyota dealership. They have met all of my expectations in the sales department so far and my wife is very happy with her car. The sales department followed through on everything they promised and went clearly out of their way to please us by traveling over 100 miles to get us the car we wanted. I am not an easy sale in any way and if they satisfied me, I'm sure they can do a great job with many others. More
My experience was great, John Mayo really worked with me to find a truck and a price that suited me best and kept me informed every step of the way. There was no surprises or problems in the process at all. to find a truck and a price that suited me best and kept me informed every step of the way. There was no surprises or problems in the process at all. I would highly recommend John, as he is honest and seems to really care about making sure that you are content with you purchase/lease. More
The worst experience trying to buy a car I've ever had! We agreed on a price face to face one day, then changed the terms of the deal the next. The most unethical business move I've ever been apart had! We agreed on a price face to face one day, then changed the terms of the deal the next. The most unethical business move I've ever been apart of. I also, a few days later, heard of another story of the dealership promising they took money off but when the paperwork came the money was hidden back in the deal. BE CAREFUL!! More
I was involved in a car accident the Tuesday before we bought the vehicles. Because of this accident we had to trade the one car we already paid off and loved so we could afford to get a car. That also bought the vehicles. Because of this accident we had to trade the one car we already paid off and loved so we could afford to get a car. That also meant we needed to buy my husband a new car. I know, who doesn't love a new car but NOW we have two car payments. Without adding to the stress we were already under, Chris Karangis helped us ease into this difficult transition. He was very honest with us and open to our needs as a family. Thanks Chris!! More
Had a great experience with my salesman Lenny Massaro. He doesn't come off like a stereotypical car salesman, so he makes the experience much more enjoyable than most people expect it to be. doesn't come off like a stereotypical car salesman, so he makes the experience much more enjoyable than most people expect it to be. More
Maybe production in Japan is slow; the color I wanted was not available. I test drove 2 different vehicles. One with a color I would later choose. Then thought that perhaps the one I picked was probably b not available. I test drove 2 different vehicles. One with a color I would later choose. Then thought that perhaps the one I picked was probably better suited for me. Betsy took my hand (figuratively speaking) and led me down this complex path of decision making. No, I was not pushed or pulled but thoughtfully,kindly guided past my uneasiness. Time consuming traveling to get to a dealer one wants to make the right decision. One of life's important decisons was easier to make with Betsy's down to earth business attitude. Try it you'll like it. More
Chris was great. No pressure to me but he got me to the exact price I wasn't to be at with nothing but my trade in. I would definitely recommend them exact price I wasn't to be at with nothing but my trade in. I would definitely recommend them More
I have been going to this Dealership for the past 8 years for my Toyota service. I was very pleased with them so when I needed a new car my first choice was Toyota World of Newton. The sales personnel were for my Toyota service. I was very pleased with them so when I needed a new car my first choice was Toyota World of Newton. The sales personnel were very knowledgable and helpful through the whole experience. I would recommend this dealership and the sales crew I worked with. It was a good experience. Also their service department lead by Dave is top notch! Thank You R. Schreiner More
This dealership does not value its customers and tries to scam them right from the beginning. Their service doesn't fix the problem and the GM and Serv Mgr are the most rude people I have encountered in any scam them right from the beginning. Their service doesn't fix the problem and the GM and Serv Mgr are the most rude people I have encountered in any dealership. More
I've owned 12 toyotas in my life. This will be my last because of this dealership. Quite honestly I dont think I could find a single nice thing to say about this group. Every single individual I encoun because of this dealership. Quite honestly I dont think I could find a single nice thing to say about this group. Every single individual I encountered showed less respect than the person before them all the way up to the General Manager of the facility. dont get me wrong, if you're an employee there you're probably happy since the environment is pretty much designed to cover the backs of inappropriate behavior by employees. It was lip service right from the technician to the General Manager who when told that this behavior would result in a call to the Better Business Bureau responded with "you can call President Obama for all I care." Now, who wouldnt want to spend money with an organization run by such a classy guy. So, after hearing two separate reasons for a mechanical problem (it changed when they were informed that a Toyota Dealer has serviced the vehicle before)and waiting three hours, they decided they didnt like being questioned and refused to service the vehcile, even is paid for. According to the GM "I can do that -- I dont ahve to answer to anyone." This guy is a real dream, right? So, if you want to spend considerable money on a vehiclee and then expect to be talked to like you dont matter, then I completely recommend this place. However, if you want to avoid an environment of finding loopholes to avoid responsibility and a thug-like mentality and vocabulary I would suggest avoiding this place at all costs. More