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Toyota World of Newton

Newton, NJ

4.8
424 Reviews

66 Hampton House Rd

Newton, NJ

07860

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424 Reviews of Toyota World of Newton

May 20, 2013

I have purchased many vehicles in my lifetime and I have to hand it to John Mayo and the sales team at this Toyota dealership. They have met all of my expectations in the sales department so far and my wife More

by craigsok
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mayo, John Mayo
May 21, 2013 -

Toyota World of Newton responded

Congratulations and thank you for your kind review. At Toyota World of Newton it is our goal to provide 100% satisfaction to our customers in an honest and professional manner. We are delighted that John was able to provide that while exceeding your expectations. Thank you again for choosing to do business with our dealership. Sincerely, Terri Boscia Customer Relations Mgr

May 16, 2013

My experience was great, John Mayo really worked with me to find a truck and a price that suited me best and kept me informed every step of the way. There was no surprises or problems in the process at all. More

by greyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mayo, John Mayo
May 21, 2013 -

Toyota World of Newton responded

Congratulations! I am very happy to hear that John Mayo was able to narrow down your search and find you the right vehicle while providing excellent customer service as well. We certainly appreciate your business and are very thankful to hear that you would not hesitate to recommend John to others. Sincerely, Terri Boscia Customer Relations Mgr

March 15, 2013

The worst experience trying to buy a car I've ever had! We agreed on a price face to face one day, then changed the terms of the deal the next. The most unethical business move I've ever been apart More

by Carl0707
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesley
Mar 29, 2013 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. We did reach out to this reviewer apologizing for their unpleasant experience and asking for the opportunity to discuss the matter. Unfortunately, to date the reviewer has not responded to our request. "Carl0707" I would truly like the opportunity to discuss this matter further with you. Please contact me at your earliest convenience. I look forward to hearing from you soon. Sincerely, Terri Boscia Customer Relations Mgr

March 10, 2013

I was involved in a car accident the Tuesday before we bought the vehicles. Because of this accident we had to trade the one car we already paid off and loved so we could afford to get a car. That also More

by JESCATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Karangis
Mar 22, 2013 -

Toyota World of Newton responded

Thank you for taking the time to express your satisfaction with your recent sales experience. Being involved in an accident is an extremely emotional and stressful experience. I'm sorry that you had to go through that and give up a vehicle that you loved. However, I am happy that Chris Karangis was able to help you through the process of obtaining a new vehicle in both a professional and honest manner. We truly appreciate your business and wish you many safe miles in your new vehicle. Sincerely, Terri Boscia Customer Relations Mgr

February 27, 2013

Had a great experience with my salesman Lenny Massaro. He doesn't come off like a stereotypical car salesman, so he makes the experience much more enjoyable than most people expect it to be. More

by eatonst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Massaro
Mar 22, 2013 -

Toyota World of Newton responded

Thank you for taking the time to provide feedback about your recent sales experience with Lenny. I am very happy to hear that we were able to offer you not only the vehicle you were looking for, but exceptional customer service as well. Thank you again for your business. We truly appreciate it. Sincerely, Terri Boscia Customer Relations Mgr

February 19, 2013

Maybe production in Japan is slow; the color I wanted was not available. I test drove 2 different vehicles. One with a color I would later choose. Then thought that perhaps the one I picked was probably b More

by yurjokin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero, Betsy Marrero
Feb 20, 2013 -

Toyota World of Newton responded

Congratulations and thank you for your kind review. I am very happy to hear that Betsy was able to narrow down your search and find the right vehicle to meet your needs without any pressure while providing excellent customer service. It is always our goal to try and exceed our customer's expectations. There is no better reward than hearing that our customer's experience was so good that they would not hesitate to recommend us. Best wishes and thank you again. We truly appreciate your business. Terri Boscia Customer Relations Mgr

December 29, 2012

Chris was great. No pressure to me but he got me to the exact price I wasn't to be at with nothing but my trade in. I would definitely recommend them More

by Vforg116
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris K.(sales), Charlie
Jan 01, 2013 -

Toyota World of Newton responded

Congratulations on the purchase of your new vehicle. I am delighted to hear that Chris Karangis was able to find you exactly what you wanted without any pressure. We truly appreciate your business and your confidence in recommending others to us. Happy New Year. Chris Dexter General Manager

December 25, 2012

I have been going to this Dealership for the past 8 years for my Toyota service. I was very pleased with them so when I needed a new car my first choice was Toyota World of Newton. The sales personnel were More

by schreindad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Tom, Vinny
Jan 01, 2013 -

Toyota World of Newton responded

Thank you for your kind review and loyalty to Toyota World of Newton. I am very happy to hear that your experience with us has been so positive with both our sales and service departments. Many thanks for your continued patronage and your confidence in referring others to our dealership. It is customers such as yourself that make Toyota World of Newton a success. Happy New Year Chris Dexter General Manager

December 13, 2012

This dealership does not value its customers and tries to scam them right from the beginning. Their service doesn't fix the problem and the GM and Serv Mgr are the most rude people I have encountered in any More

by $$$$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Dexter and Serv Mgr Dave
November 19, 2012

I've owned 12 toyotas in my life. This will be my last because of this dealership. Quite honestly I dont think I could find a single nice thing to say about this group. Every single individual I encoun More

by jmorlando
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tom -- Sales Manager
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