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Toyota World of Newton

Newton, NJ

4.8
424 Reviews

66 Hampton House Rd

Newton, NJ

07860

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424 Reviews of Toyota World of Newton

June 17, 2013

anthony was very helpful, extremely knolegable of the car,there was no pressure ,no double talk and most of all no lyinglike halterman toyota in pennsylvania.will go there from know on to buy my cars More

by scooter7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
anthony steid
Jun 18, 2013 -

Toyota World of Newton responded

Congratulations and thank you for your kind feedback. Here at Toyota World of Newton it is our goal to provide 100% satisfaction to our customers in an honest and professional manner. I am happy that we were able to provide that. Please visit us again when it is time for your first service visit. I am confident that you will receive the same courteous and professional treatment. Once again, thank you for your patronage and welcome to the Toyota World of Newton family. Sincerely, Terri Boscia Customer Relations Mgr

June 15, 2013

Mike Yodice is a highly professional and courteous sales person. He made my buying experience a breeze. What a pleasure to deal with. Thank you Mike! More

by barbvillacorta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2013 -

Toyota World of Newton responded

Thank you for taking the time to tell us about your recent sales experience. Our goal is to exceed our customer's expectations. I am happy to hear that Mike Yodice was able to do that. Satisfied customers, such as yourself, are what makes our dealership a success. Thank you again for choosing Toyota World of Newton to purchase your new vehicle. Sincerely, Terri Boscia Customer Relations Mgr

June 15, 2013

I found everyone I talked to, even Kumar in the service department very friendly and helpful. They answered all my questions thoroughly and quickly. They knew I was in a rush, and did their best to make More

by joedreads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2013 -

Toyota World of Newton responded

Thank you for taking the time to provide feedback about your recent sales experience. I am very happy to hear that we were able to offer you not only the vehicle you were looking for but exceptional customer service as well. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

June 12, 2013

I've been trying to lease a car for a while now, but was continuously denied because of my lack of credit history. When I first went to this dealership in April I wasn't too thrilled with my experience More

by kscar54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheena Watkins, Bob (manager), Omar, Catelyn
Jun 14, 2013 -

Toyota World of Newton responded

Thank you so much for your kind feedback. I am delighted to hear that Sheena was able to find the perfect vehicle to meet your needs without any pressure. We certainly appreciate your business and are very happy to hear that you would not hesitate to recommend us to others. Thank you again for providing us the opportunity to exceed your expectations. Most importantly, welcome to the Toyota World of Newton family! We look forward to seeing you again at your first service visit. Sincerely, Terri Boscia Customer Relations Mgr

June 09, 2013

After a very bad experience with another dealership this operation presented a straightforward negotiating process. We were able to identify exactly the car we wanted. A price was reached that matched their More

by samg07094
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Kosco
Jun 09, 2013 -

Toyota World of Newton responded

Thank you for taking the time to let us know about your recent purchase experience here at Toyota World of Newton. It is always our goal to provide 100% satisfaction to our customers in an honest and professional manner. I am very happy to hear that we were able to do just that. It is always very satisfying to hear that our customer's experience was so good that they feel confident in referring us to others. Thank you again for choosing to do business with our dealership and allowing us the opportunity to exceed your expectations. Sincerely, Terri Boscia Customer Relations Mgr

June 07, 2013

I went to Toyota World in search o a used Tundra. I was introduced to Lou Cosco who showed me a few Tundras that were out of my price range. Lou said that a 2002 Dodge Ram 1500 in my price range was on th More

by Mario0607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Cosco
Jun 09, 2013 -

Toyota World of Newton responded

Thank you for taking the time to provide feedback about your recent sales experience. I am very happy to hear that Lou was able to offer you not only a vehicle that met your needs, but exceptional customer service as well. We truly appreciate your business and confidence in referring us to your friends and family. I wish you many safe driving miles and we look foward to seeing you again when your vehicle is due for service. Sincerely, Terri Boscia Customer Relations Mgr

June 05, 2013

John was great! I wasn't sure if I was going to lease a new vehicle or purchase my leased vehicle. John presented me with a few options and helped to facilitate a deal that worked for me. This is the 4th More

by kristigreene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mayo
Jun 09, 2013 -

Toyota World of Newton responded

Thank you for your kind review and continued loyalty to Toyota World of Newton. I am very happy to hear that your experience with us has been so positive in both our sales and service departments in the past and now with John again. Many thanks for your continued patronage. It is customers such as yourself that make Toyota World of Newton a success. Sincerely, Terri Boscia Customer Relations Mgr

June 01, 2013

Terrible experience!! Would NOT honor ads they had advertised on THEIR website!! Called the manager to try & figure out the distasteful situation considering we were trading in our current corolla & p More

by stanalvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spoke to a manager- Bob
Jun 14, 2013 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. It is unfortunate that it appears that this reviewer did not receive the treatment that our customers have come to expect. We did reach out to this reviewer and explained that although we always try to exceed our customer's expectations, sometimes we do fall short. Although the reviewer did purchase elsewhere, we sincerely apologized and asked for the opportunity to rectify their negative experience. Unfortunately, this reviewer did not respond. We wish this reviewer the best of luck with their new vehicle and hope that in the future they would consider giving us the opportunity to better serve them. We certainly value all of our customers and hope that our entire organization would not be judged as a result of one incident but as a result of our overall treatment of customers as evidenced by our positive reviews in the past.

May 28, 2013

Excellent experience. I must say this is now the dealership I will always use. I have used High Point Hyundai for last 10 years; no more. I am completely satisfied with my purchase and others i talk More

by marrose1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Len Massaro, Omar Leak, John (new)
May 29, 2013 -

Toyota World of Newton responded

Congratulations and thank you for taking the time to tell us about your recent buying experience. We realize that everyone has choices where to do business and for that reason all of our customers are very important to us. We truly appreciate that you have allowed us the opportunity to exceed your expectations. When it is time for your first service visit, I am confident you will receive the same courteous and professional experience that you have now come to expect. Thank you again and welcome to the Toyota World of Newton family! Sincerely, Terri Boscia Customer Relations Mgr

May 25, 2013

John Mayo was very knowledgeable about the features of John Mayo was very knowledgeable about the features of the Prius in which I was interested and carefully explained and demonstrated the myriad fea More

by RDe63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mayo
May 29, 2013 -

Toyota World of Newton responded

Thank you so much for your kind feedback. I am glad to hear that John was able to provide exceptional customer service without any pressure. I sincerely apologize for the length of time you were here and thank you for your patience and understanding of the situation. It is always very satisfying to hear that our customer's experience was so good that they would not hesitate to refer us to their friends and family. Thank you again for your business and enjoy that Prius! Sincerely, Terri Boscia Customer Relations Manager

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