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Toyota World of Newton
Newton, NJ
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425 Reviews of Toyota World of Newton
Came in for service on my new Toyota and Lou introduced me to Stacy. What a great experience. Helpful doesn't even cover it. They answered all my questions and explained everything. I will definitely be ba me to Stacy. What a great experience. Helpful doesn't even cover it. They answered all my questions and explained everything. I will definitely be back with my daughter for her new car. Thanks for restoring my faith in car dealerships. More
The sales and service departments are exceptional. They always strive to serve the customer with fairness and respect. They accommodate the customer in every way possible. Bringing your car for service or always strive to serve the customer with fairness and respect. They accommodate the customer in every way possible. Bringing your car for service or purchasing a new one is a pleasant experience and because of that and the excellence of service - you continue to do business with them. Today I brought my Rav in for service and was going to be late for the appointment and they told me not to worry and bring it in when I could. While waiting for my car I met Mike Yodice and talked about purchasing a new Rav. He is an excellent listener and has complete knowledge of the vehicle..every question was answered. I ended up buying a 2013 Rav 4. The sales manager, Bob Leonard, came out to meet me. He was gracious and approachable. Your splendid vehicles and exceptional employees make Toyota World of Newton, NJ a winning combination. More
TERRIBLE CUSTOMER SERVICE!!!!!I am a toyota of Newton NJ customer and came to the dealership about 3 weeks ago looking for an early turn in for a new rav 4 and my husband was looking to buy a car as well. customer and came to the dealership about 3 weeks ago looking for an early turn in for a new rav 4 and my husband was looking to buy a car as well. After being there for hours, the prices they were coming up wih were ridicioulous, I could lease a BMW for that amount. I was told my tires had bad wear and tear, the car is 2 years old and Im way under the miles Im alloted and barely drove the vehicle. I tried Toyota 2 years ago being I live right down the street, i was previoulsy with jeep for 8 plus years and wanted to try a difrent car. I have turned in my jeep with scratches, knicks, dents and they never batted an eye. I asked the manager could they work out a deal being my husband was buying a car as well, again no budging. I then got up and said i will go somewhere else after I turned in my car and the manager said ok without hesitation. I never expierenced such poor customer service in my life! I never felt like a valued customer and my huisband has since went to Honda across the street on 206 in Newton and bought his car. He had the best service and Honda and Kia both told us they have heard numerous complaints from people that had bad expiernce in Newton Toyota. I then emailed toyota and someone repsonded back thet were sorry and I would get a call immediately ( this was Julsy 1st almost 3 weeks ago and havent heard anything!!!!)...I am also in the industry with many ties to the community, what a shame they lost 2 deals and a customer..Toyotas loss is Hondas gain! Alissa W More
We found Tony to be very personable and helpful walking us through the process of purchasing a new car. In fact, two days later we went back and bought a used car from Tony (2009 Jeep Liberty). The servi us through the process of purchasing a new car. In fact, two days later we went back and bought a used car from Tony (2009 Jeep Liberty). The service of the whole organization was very professional from Tony, through the manager and the finance person. Showing us how to use all the button and gadgets on the car was also very nice. saved us reading the whole book. this is my second RAV4 and I would definitely recommend the car and this particular dealership and working with Tony was a pleasure. More
My previous car (1998 Ford Escort, with 168,000 miles) died last week and I needed to replace it quickly. We decided on another Toyota, we had purchased a Corolla 5 years ago. We had had a good experien died last week and I needed to replace it quickly. We decided on another Toyota, we had purchased a Corolla 5 years ago. We had had a good experience with Kevin Smith at Toyota Scion of Newton and started there. When we arrived we were told Kevin was no longer with them, so we had the pleasure of meeting and working with Mike Yodice. After listening carefully, Mike understood our criteria for purchase and set about showing us only those cars which met our needs. That showed respect for the customer and was quite refreshing. We had started by telling Mike that we were going to shop around but make a decision within 24 hours. He respected that also, wished us well and sent us off with all the information and paperwork we would need if we decided on him. He followed up with a phone call thanking us for coming in and offering any assistance we might need. After checking out the competition, we returned the next day and purchased our 2013 Corolla from Mike. He walked us through the paperwork as efficiently and expertly as he had done with the car, with the able assistance of Spencer Incera in Finance. It is a well run and inviting experience and we would refer any friends to them. Have to dash off in my new car now.... More
I was looking to trade in my 2006 Nissan Altima, and Tony I was looking to trade in my 2006 Nissan Altima, and Tony Bezzina was very helpful and answered all my questions. The dealer incentives made it po I was looking to trade in my 2006 Nissan Altima, and Tony Bezzina was very helpful and answered all my questions. The dealer incentives made it possible for me to make the trade, and by the end of the afternoon I had a new toyota Camry, and drove it home. I am happy with the car, it handles well. More
Mr. Mayo was very helpful in assisting me to decide which Prius best fit my needs, wants and financial limits. He is very knowledgeable about the Prius. He is definitely not the stereotypical "pushy salesma Prius best fit my needs, wants and financial limits. He is very knowledgeable about the Prius. He is definitely not the stereotypical "pushy salesman" type. Mr. Mayo even transferred my 2 child carseats from my trade-in to my new car. He's terrific. More
I had my Rav 4 Toyota serviced today by getting a oil change. The one thing that stood out was that Chris honored my coupon without submitting it! I was very impressed! That will be the reason why change. The one thing that stood out was that Chris honored my coupon without submitting it! I was very impressed! That will be the reason why I will keep going back to get my car serviced! Thanks again! Chris is the best! Patricia L. Allan 88 Ridgeway Avenue Blairstown, NJ 07825 More
The dealership personnel were very polite and pleasant, and we found that our representative, Dan Koester, was extremely helpful and attentive to our questions and desires. He had the two cars we were i and we found that our representative, Dan Koester, was extremely helpful and attentive to our questions and desires. He had the two cars we were interested in checking out all ready for us to test drive when we arrived, but we never felt rushed to make a decision. More