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Toyota World of Newton

Newton, NJ

4.8
410 Reviews

66 Hampton House Rd

Newton, NJ

07860

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410 Reviews of Toyota World of Newton

April 23, 2015

Great car buying experience !! Thank you Toyota World of Newton, what a wonderful experience purchasding my latest vehicle. My sales person was Betsy Marrero. She was very knowledga More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
Apr 24, 2015 -

Toyota World of Newton responded

Congratulations and thank you for your very kind review. I am delighted to hear that Betsy continues to provide exceptional customer service. She truly is an asset to our dealership. It is always our goal to exceed our customer's expectations in an honest and professional manner. There is no greater reward to hear that a customer would not hesitate to recommend our dealerhship to others. Thank you again for choosing Toyota World of Newton for your vehicle needs. We truly appreciate your business and wish you many safe miles in your new Rav4. Sincerely, Terri Boscia Customer Relations Mgr

April 15, 2015

Customer is most certainly first! I was new to new cards. Formerly, I bought a used car and was weary of dealerships deal to the cliche often associated with salesmen/saleswomen - "The More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shone
Apr 17, 2015 -

Toyota World of Newton responded

Thank you for becoming part of the Toyota World of Newton family. I am very happy to hear that your first new car purchase experience was pleasant and hassle-free. Here at Toyota World of Newton it is our goal to provide each of our customers an excellent experience in both a professional and honest manner. I am very happy to hear that Greg was able to do that. We hope that you enjoy driving your new vehicle as much as you enjoyed your purchase experience. Thank you again for choosing our dealership and for your confidence in referring us to others. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

April 15, 2015

Just another car dealer. This is just another typical slimy car dealer. The price you see is not the price you pay. After we agreed on the price of the car w/ 7% sales tax More

by Pete W.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Shone
Apr 17, 2015 -

Pete W. responded

Terri, I have no interest in doing business with Toyota World any longer. Clearly this is not the same dealership that I bought cars from in the past. I know you will not miss my business but that's the only recourse I have. Toyota World will continue to take advantage of the uninformed buyer and kick out anyone who questions your fees as they did to me. I hope that extra $350.00 was worth it to you.

Jun 17, 2015 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. It is unfortunate that it appears that this reviewer did not receive the treatment that we have come to expect from our employees. We did reach out to this reviewer and explained that although we always try to exceed our customer's expectations, sometimes we do fall short. We sincerely apologized and asked for the opportunity to rectify this situation. Unfortunately, this reviewer chose not to do so. We certainly value all of our customers and truly appreciate their choosing our dealership for the vehicle needs and would hope that our entire organization would not be judged as a result of one experience but rather by our overall treatment of customers as evidenced by our many positive reviews. Terri Boscia Customer Relations Mgr

March 25, 2015

Amazing car buying experience ;) Thank you so much Toyota World of Newton, for such a great car buying experience. Our sales person Betsy Marrero was amazing. She's very knowledgable, More

by Fordmustangford12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
Apr 17, 2015 -

Toyota World of Newton responded

Thank you for your kind review and loyalty to Toyota World of Newton. I am delighted to hear that your experiences with us have been so positive and that Betsy continues to exceed your expectations. There is no greater reward than to hear that our customers would not hesitate to recommend our dealership to others. We realize that you have choices of where to do business and want you to know that we truly appreciate your continued patronage. Best of luck with your new Rav4. Sincerely, Terri Boscia Customer Relations Mgr

March 16, 2015

Answered my questions with knowledge and patience....... I was very fortunate to have the Salesman I had. Mr. Greg Shone was very knowledgeable and patient. He worked diligently to meet my requests and an More

by sus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shone
Mar 17, 2015 -

Toyota World of Newton responded

Thank you for taking the time to share your experience with our dealership and Greg. Customer reviews are very important to our team. Greg is great to work with, and I am so glad to hear that he was able to help find the right car for you. We work hard to provide our customers with the best buying experience possible, and I am pleased that we were able to meet your expectations. Thank you for choosing Toyota World of Newton. We truly appreciate your business and your confidence in referring others to our dealership. Sincerely, Terri Boscia Customer Relations Mgr

March 11, 2015

quick easy and aeesomr Greg Shone helped me every step of the way making me feel confident about my buy. Thanks for the basically new used car thanks again More

by evan mclaughlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shone
Mar 12, 2015 -

Toyota World of Newton responded

Congratulations and thanks for taking the time to provide feedback. I'm very happy to hear that Greg lived up to our belief that satisfied customers are what makes our dealership a success and you were able to leave confident with your purchase. Serving our customers the best way we can is always our primary goal. Thank you for choosing Toyota World of Newton. We truly appreciate your business and wish you many safe driving miles. Sincerely, Terri Boscia Customer Relations Mgr

March 09, 2015

2015 Rav4 at a price I could afford I wanted to trade in my 2012 Jeep Liberty for a 2015 Rav4. I went to the dealership and spoke to Greg. I told him what I could afford to pay and he wo More

by ChrisD1948
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shone
Mar 09, 2015 -

Toyota World of Newton responded

Thank you for your review and your positive feedback. Greg is an integral part of our Toyota World of Newton team, and I am pleased that you had the opportunity to work together. We always strive to offer our customers the best deals possible, and I am glad that Greg was able to exceed your expectations. Thank you for choosing our dealership. We truly value you as a customer and sincerely appreciate your business. Enjoy your Rav4! Terri Boscia Customer Relations Mgr

March 04, 2015

Amazing buying experience. Awesome salesperson Only one word to sum up the experience, “awesome”. It was a very fulfilling experience after I drove for 60 miles for the deal. “JR”, the salesperson More

by Kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin "JR" Damon
Mar 09, 2015 -

Toyota World of Newton responded

Thank you so much for your wonderful review. We certainly appreciate it and are very happy to welcome you to the Toyota World of Newton family. Our goal is always to exceed our customer's expectations. I am happy to hear that JR was able to do that. In addition, I would like to express our gratitude for "going the distance" to do business with us. We realize that you have many choices for your vehicle needs and truly appreciate that you chose our dealership. It is satisfied customers, such as yourself, that make Toyota World of Newton a success. We look forward to serving you in the future. Sincerely, Terri Boscia Customer Relations Mgr

February 21, 2015

100% Wonderful! My husband and I have purchased our last four vehicles from this dealership. We do not buy the high end of the Toyota line, but at Newton we are treat More

by birdine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin "JR" Damon
Mar 09, 2015 -

Toyota World of Newton responded

Thank you for taking the time to review our dealership and especially for your continued loyalty to Toyota World of Newton. We appreciate your honest feedback and your kind words. We strive to provide the best customer service possible. I am so glad that Calvin was able to meet all of your expectations and provide a professional and pressure-free experience and am pleased to hear that you left the dealership completely satisfied once again. We truly value your business and look forward to working with you again in the future! Sincerely, Terri Boscia Customer Relations Mgr

February 19, 2015

Excellent!!! Betsey, helped me get a vehicle even when I was in a difficult situation. She is truly their for the customer even if a deal cannot be made. I did not More

by gcbrozuski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
Mar 09, 2015 -

Toyota World of Newton responded

Thank you for your review. We appreciate your feedback and your kind words. Betsy is truly an asset to the Toyota World of Newton team, and I am glad that she was able to help you through the buying process. We work hard to provide the best customer service possible, and I am pleased that you left the dealership completely satisfied with your experience. Hearing that our customer's experience was so good that they would not hesitate to recommend us to their friends and family is our greatest reward. Thank you again for choosing Toyota World of Newton. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

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