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Toyota World of Newton

Newton, NJ

4.8
411 Reviews

66 Hampton House Rd

Newton, NJ

07860

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411 Reviews of Toyota World of Newton

June 23, 2016

A good place to buy a car Rick Simeone is a great salesman and a wonderful Toyota representative. He knows his product, is helpful, accommodating and eager to serve. I like h More

by Paulo Freire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Simeone
Jul 12, 2016 -

Toyota World of Newton responded

Congratulations on your new vehicle, Paulo! Thank you for leaving this kind feedback. We appreciate your comments and are happy to hear that Rick was able to provide exceptional customer service in a professional, no pressure manner. At Toyota World of Newton, we always strive to provide the utmost in quality and customer satisfaction. Thank you again for choosing our dealership for your vehicle needs. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

June 23, 2016

Rick Simeone Rocks!!! Bob L. If you are interested in talking with someone about buying a car, leasing a car and are interested in Toyotas or Scions, Rick is you man. H More

by Robert Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Simeone
Jul 12, 2016 -

Toyota World of Newton responded

Thank you for providing us with such positive feedback regarding your recent visit. Rick is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate your choosing our dealership for your vehicle needs and thank you again for your business. We look forward to seeing you soon and we hope that you enjoy your new vehicle! Sincerely, Terri Boscia Customer Relations Mgr

June 17, 2016

My experience All the staff, were extremely helpful and courteous. Having a large family I also needed a large vehicle my salesman Rick Simeone directed me to a sie More

by Laura123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Simeone
Jul 12, 2016 -

Toyota World of Newton responded

Laura, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a vehicle is an important decision. I am so happy to hear that Rick was able to help you find the right vehicle to meet your family's needs. Once again, thank you for choosing Toyota World of Newton. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

June 14, 2016

I wouldnt go anywhere else to buy a Toyota! The salesman is a down to earth, no nonsense kind of guy. No pressure! I hate going to dealerships where the salesperson "attacks" you as soon as you More

by deserteagle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Simeone
Jun 16, 2016 -

Toyota World of Newton responded

Thank you so much for taking the time to share your experience. I am very happy to hear that Rick was able to provide a pleasant and hassle-free experience for you. It is always very satisfying to hear that our customers experience was so good that they would not hesitate to return or refer us to their friends and family. Thank you again for choosing to do business with Toyota World of Newton. Sincerely, Terri Boscia Customer Relations Mgr

June 09, 2016

No pressure easy going atmosphere! I started to do my car shopping and really didn't have an idea what I wanted. I came to Toyota World of Newton was approach by Kristina one late afte More

by nelsonjimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Quinn
Jun 16, 2016 -

Toyota World of Newton responded

Congratulations on the purchase of your 4Runner. I am delighted to hear that Kristina was able to find you exactly what you wanted without any pressure. It is always our goal to provide 100% customer satisfaction. We appreciate your business and look forward to seeing you when your vehicle is due for its first service. Thank you for choosing Toyota World of Newton. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

May 10, 2016

Betsy went above and beyond! As a first time "new" car buyer, my wife and I had many reservations but needed to find a reliable and affordable option that would be safe and reliab More

by Dennis M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Marrero
May 26, 2016 -

Toyota World of Newton responded

Thank you for your wonderful review of Betsy Marrero and your overall experience here at Toyota World of Newton. Betsy is an asset to our dealership and we are happy to hear that she continues to provide the values that we instill in all our employees- honesty, trust, professionalism, respect, and integrity. I am delighted to hear that she was able to guide you through the process of deciding which vehicle best suited your needs while saving you money as well. We truly thank you for choosing Toyota World of Newton and look forward to serving your vehicle needs for many years to come. Most importantly, we wish you much health, happiness and many safe driving miles in the future with your new baby. Sincerely, Terri Boscia Customer Relations Mgr

April 23, 2016

Highly Recommended Kevin was a pleasure to work with, highly recommended! This location really cares about their customers. Kevin was extremely willing to do whats in yo More

by Lauren Magura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Connolly
Apr 28, 2016 -

Toyota World of Newton responded

Thank you so much for your kind review. Serving our customers the best way we can in an honest and professional manner is always our primary goal. I am very happy to hear that Kevin was able to do that. Satisfied customers, such as yourself, are what makes this dealership a success. Thank you again for choosing Toyota World of Newton for your vehicle needs. We truly appreciate your business. Sincerely, Terri Boscia Customer Relations Mgr

April 08, 2016

Do not trust them Had my frame replaced here. Everything was working when I dropped it off. They wanted to charge me additional for master cylinder, battery, alternato More

by Fritzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Partineo , Stacey Lampkin, Vinny Scuralli, Tina Payne, Chris Chuako
Apr 28, 2016 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. It is unfortunate that this reviewer feels he did not receive that. We certainly value all of our customers and appreciate their choosing our dealership for their vehicle needs. We will continue to strive to exceed their expectations and would hope that our entire organization would not be judged as a result of one review but rather by our overall treatment of customers as evidenced by our many positive reviews and our outstanding reputation for providing quality service. Terri Boscia Customer Relations Mgr

January 16, 2016

no pressure customer service Very happy with my salesperson's taking the time to help me choose a car. No buyers remorse here. Great customer service and follow up More

by Ell350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mayo
Mar 17, 2016 -

Toyota World of Newton responded

Thank you for taking the time to provide feedback about your recent sales experience. I am very happy to hear that John Mayo and the rest of our team were able to offer you not only the vehicle you were looking for, but exceptional customer service as well. We truly appreciate your business and look forward to serving your vehicle needs in the future. Sincerely, Terri Boscia Customer Relations Mgr

December 31, 2015

Lied to by Betsy Marrero-Diaz We were blatantly lied to by Betsy Marrero-Diaz just to make the sale. Two and a half months after buying the car we went in for service. To have her More

by Lied to
Recommend Dealer
No
Employees Worked With
Betsy Marrero-Diaz
Mar 17, 2016 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. It is unfortunate that it appears that this reviewer feels they did not receive the treatment that we have come to expect from our employees. We did reach out to this reviewer and explained that although we always try to exceed our customer's expectations, sometimes we do fall short. We sincerely apologized and asked for the opportunity to rectify this situation. Unfortunately, this reviewer chose not to do so. We certainly value all of our customers and truly appreciate their choosing our dealership for their vehicle needs and would hope that our entire organization would not be judged as a result of one experience but rather by our overall treatment of customers as evidenced by our many positive reviews. Terri Boscia Customer Relations Mgr

Mar 28, 2017 -

Lied to responded

They never reached out to me. Just another lie!!!! Terri does a good job with her Public Relations job behind her keyboard. But that is it!! Never got a call from Toyota World of Newton. Not even Spencer the sales manager who said he will find out my mileage allowance and get back to me. I guess it is just another sales manager. Since I have seen 3 sales managers come and go. I would never give this Dealer another penny of my money and certainly would never recommend this Dealer.

May 24, 2017 -

Toyota World of Newton responded

Toyota World of Newton is committed to providing high quality customer service. We did, in fact, reach out to this reviewer multiple times and discussed their particular situation and the parameters of the deal they were seeking. Unfortunately, due to the specifics of this reviewer's current situation, they have chosen to wait and address it again in the near future. Our dealership wishes the reviewer the best of luck and I sincerely look forward to personally assisting them when they are ready. Sincerely, Terri Boscia Customer Relations Mgr

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