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Toyota Sunnyvale
Sunnyvale, CA
4,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,378 Reviews of Toyota Sunnyvale
October 21, 2021
I had a very good experience buying a car here. Took it here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would ne here for the first dealer service. My interaction for a ride really left a bad taste in my mouth. Making the appointment I had said I would need a ride. When I got there, I said I will need a ride. Service advisor said no problem, we will have you taken care of. After I finished with the advisor, paper work and all that, I said I need a ride and was told to go to the cash dept to ask for a ride. I went there, there were about 5 people behind desk, who all ignored me. I wrote my name down on a list. Still no attention so I asked if anyone can help with a ride. There were two ladies chatting away, they looked at me and said just write your name down. I said, I already did, when will I get a ride? One of the ladies said anywhere from 30-90 minutes. I said, I have to be somewhere in 45 minutes. She said sorry, the driver is not here. I asked when did the leave? I don't know. When will the driver be back? I don't know, all the time with a sign of irritation that I was interrupting. So, in this day of connectivity, they have no idea where the driver is, when he left, where all he left to drop people off, when he is likely to come back. Moreover it was the attitude of 'we don't care' that got to me. I would call this a bad planning, bad management, bad attitude. If I was the manager, I would get the driver to leave a note on when he is leaving, is likely to be back and what all towns he left for. Give the driver a trackable cellphone so that the counter folks can see where he is on his trip. Toyota service used to be not like this. I am rating all the people as 5* because I do not want to name names. The whole department from my service advisor to the cashier department was bad. More
by adbks.junk
Employees Worked With
Simon Guzman, Maria Castillo, Hector Cisneros, Bill Moody, Jamie Martinez, Johary Velazquez, Lori Landrum, Melanie Soriano, Ivonne Nesme, Olivia Austin
October 05, 2021
Actually came in not expecting to purchase. Meliza greeted us warmly as we entered the lot. She immediately showed us what we were looking for, had us test drive and the rest is history. She and the t greeted us warmly as we entered the lot. She immediately showed us what we were looking for, had us test drive and the rest is history. She and the team there made the entire process as quick and easy as possible esp since we did not bring our checkbook with us! More
by pdpasion99
Employees Worked With
Meliza Hilario
October 01, 2021
Toyota of Sunnyvale continues to give us excellent service after more than twenty years as a customer. They are honest, prompt and do excellent work. We purchased our Toyota Celica many years ago a service after more than twenty years as a customer. They are honest, prompt and do excellent work. We purchased our Toyota Celica many years ago and just like Toyota of Sunnyvale it is in a class by itself. Outstanding work, many thanks.. A special thanks to Mr. Austin. Many Thanks James and Yoshie M More
by Mimimimi1
Employees Worked With
John Austin
September 30, 2021
Meliza Hilario she is amazing . She help us out in purchasing our new use Highlander. She answered every question we had and went beyond our expectations to get things done for us. I would definitely purchasing our new use Highlander. She answered every question we had and went beyond our expectations to get things done for us. I would definitely recommend her to my friends and family that are new to purchase a new or use car. Thank you for the experience. More
by Jamie Naphay
Employees Worked With
Meliza Hilario
September 11, 2021
We very much enjoyed working with this dealership with transparent pricing policy and great services from all related departments. We are very pleased and greatly satisfied to have Laura Blanc, Direct S transparent pricing policy and great services from all related departments. We are very pleased and greatly satisfied to have Laura Blanc, Direct Sales Manager, to work with us on this purchase with professional and excellent customer services. She is the best salesperson we have ever met since we started looking for a new vehicle. We surely will come back this dealership to buy the next car in future. More
by Trong
Employees Worked With
Sean Nguyen, Laura Blanc
September 09, 2021
This Sunnyvale office is great and always able to provide very professional support even on short notice . They office is also very well kept and gives a good warm feeling provide very professional support even on short notice . They office is also very well kept and gives a good warm feeling More
by Guido
Employees Worked With
Meliza Hilario
September 04, 2021
I am very satisfied from Dhanendra shah. He is very nice and polite dealer. I will recommend to my friends and relatives for buy car from Dhanendra shah. and polite dealer. I will recommend to my friends and relatives for buy car from Dhanendra shah. More
by Amanjotkaur2093
Employees Worked With
Dhanendra Shah
August 11, 2021
We've been looking for a Rav4 for a while, but haven't had much luck with the shortage on supply. Ahmad convinced us to look at the 2021 Venza and we ended up going home with one. My dad is in love with h had much luck with the shortage on supply. Ahmad convinced us to look at the 2021 Venza and we ended up going home with one. My dad is in love with his new car. Ahmad was so helpful and friendly.He really takes care of his customers! I can definitely recommend working with Ahmad and purchasing from Toyota Sunnyvale. More
by lindalingo
Employees Worked With
Ahmad Hatamieh
