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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,378 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,378 Reviews of Toyota Sunnyvale

September 24, 2013

I went there looking for a used Ford F250 and the salesman, Fernando, provided probably the best customer service I've had in a long time. More

by Joe1314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Gonzales
Sep 27, 2013 -

Toyota Sunnyvale responded

Joe, Thank you for this great feedback. We strive to provide quality customer service and Fernando is no exception to carrying out those goals. We are glad you had the opportunity to work with him. Please be sure to contact us if there is any automotive need we can be of service with, and we hope to have the chance to work with you in the future. Also, don’t forget to take advantage of the free shuttle service we provide as part of our “10-Point Value Guarantee.” Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

September 24, 2013

Fast, courteous, and knowledgeable staff. Didn't try to press me to fix things that didn't really need to be fixed (like the floor mat issue) More

by d2v2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Moody
Sep 27, 2013 -

Toyota Sunnyvale responded

Thank you for the review. Our service department always practices low-pressure service because the customer always comes first. If there is any automotive need we can help with in the future, don’t hesitate in contacting us. Also, don’t forget that we offer a free, scheduled shuttle service to all our service customers as part of our “10-Point Value Guarantee.” Sincerely, Bob Neitzke Service & Parts Department Director Bobneitzke@toyotasunnyvale.com

September 24, 2013

fast, great to deal with, knowledgeable and friendly staff, excellent customer service, perfect transaction, highly recommended, will look forward for another transaction in the future! thanks! More

by aryangal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delon Orquin
Sep 27, 2013 -

Toyota Sunnyvale responded

Thank you for taking the time to review us. We try to take advantage of every chance to prove ourselves to our customers and we are more than grateful to hear your recommendation. Please do not hesitate to contact us if you have any automotive questions or concerns we can help with in the future. Also, don’t forget that we provide a free loaner car for every service order that is great than $400. We look forward to working with you again. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

September 22, 2013

My husband's friend referred Celine to my husband when he knew that we were interested in a new car. Celine did an amazing job. She is patient, sweet and very thoughtful. I didn't feel any pressure More

by qqchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2013 -

Toyota Sunnyvale responded

Chen, Congratulations on your new car. We are devoted to customer service and satisfaction and are encouraged to know that you have noticed those efforts during your time with Celine. Please let us know if there is any other automotive need we can help you with. Also, don't forget to take advantage of the free, 119-point inspection we provide as part of our “10-Point Value Guarantee. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

September 20, 2013

What a great team!!! I loved Dino's attitude and high level of communication as well as service and availability to serve our needs and desires. We are always treated with courtesy and respect. In the ca More

by kimberly1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 18, 2013

Our experience with John was exceptional and pleasant. We shared outdoor/ranching/farming/ORV talk and became good friends not just seller/buyers. When Ken escorted us to his office, we were treated to t More

by lgreve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Costa, John Ewell
Sep 20, 2013 -

Toyota Sunnyvale responded

Thank you for you taking the time to leave us this great feedback. We strive to provide friendly and personalized customer service in in all aspects of our dealership, and I’m glad that John and Ken exhibited that. We hope you enjoy your new car and we look forward to working with you in the future. Don’t forget that every vehicle from our store comes with a free, 119-point annual inspection as part of our “10-Point Value Guarantee.” Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

September 16, 2013

Their customer services were excellent and I was very satisfied with their sales supports. They even provided me the arrangement to deliver my purchased car to a rental car store in the airport. More

by HiroyukiIshida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O'Connor
Sep 20, 2013 -

Toyota Sunnyvale responded

Hiro, We thank you for your business and feedback. We place providing quality customer service highly on our list of priorities and are glad to hear you feel that goal was met. Please feel free to reach out to us if you have any automotive needs or questions in the future. Also, we hope you’ll take advantage of the free, scheduled shuttle service we provide if you ever bring in your car for servicing. Sincerely, Shaun Zimmerman General Sales Manager shaunzimmerman@toyotasunnyvale.com

September 14, 2013

Just made an online purchase of a used 2013 Genesis sedan from Toyota Sunnyvale. What a seamless and great experience! On Sunday afternoon, I clicked on the interest button and within minutes, I received an More

by JimHopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Costa
Sep 18, 2013 -

Toyota Sunnyvale responded

Jim, Thank you so much for this five star review. We are very happy to hear that our team was able to create such a seamless purchasing experience for you. If there is any automotive need we can help with in the future, don’t hesitate in contacting us. Also, don’t forget that we offer a free, scheduled shuttle service to all our service customers as part of our “10-Point Value Guarantee.” Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

September 14, 2013

We just bought a pre-owned Honda CR-V from this dealership. We were treated very well, and got the impression that we were taken seriously even though we did not want to buy a very expensive car. R More

by cbuechel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ratha Ke
Sep 18, 2013 -

Toyota Sunnyvale responded

Thanks so much for this wonderful review. Ratha is a highly valued member of our team. I'll let her know that you were so pleased with her services, and tell her to keep it up. Please do not hesitate to contact us if you have any automotive questions or concerns we can help with in the future. Also, don’t forget that we provide a free loaner car for every service order that is great than $400. We look forward to working with you again. Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

September 10, 2013

I had a great experience with Toyota of Sunnyvale. Jordan was our sales rep, he is a very personable man, I just liked him instantly. He was very forthcoming. He followed up with me very regularly but non-in More

by bpadman123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Mahdian
Sep 12, 2013 -

Toyota Sunnyvale responded

Thanks for taking the time to review us. We're excited to hear you enjoyed your time spent at Toyota Sunnyvale and that Jordan was so helpful. Please be sure to contact us if there is any automotive need we can be of service with, and we hope to have the chance to work with you in the future. Also, don’t forget to take advantage of the free shuttle service we provide as part of our “10-Point Value Guarantee.” Sincerely, Tom MacDonald General Sales Manager tommacdonald@toyotasunnyvale.com | 408-481-6635

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