Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Sunnyvale
Sunnyvale, CA
4,380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
4,380 Reviews of Toyota Sunnyvale
March 17, 2016
Great work with Ashley and Jeffery! Ashley Fortini gave us a lot help from the beginning to the end of our new 2016 Highlander purchase, she is in patience and considerateness, always gi Ashley Fortini gave us a lot help from the beginning to the end of our new 2016 Highlander purchase, she is in patience and considerateness, always gives feedback quickly by mobile or email. thank you, Ashley, we are very happy you worked with us. Jeffery is also great, he give us a pretty good APR. Roy is also perfect, speak slowly and kindness, help me on extra service buying and cancelling, just reply email a bit slowly. Anyway, they 3 are really good. I hope they can keep working that good so every customer can feel the experience of buying a vehicle is not some kind of pain but happiness. More
by Shun
Employees Worked With
Saroyin Roy Watkins, Jeffrey Lin, Ashley Fortini
March 16, 2016
Car is not washed when it's delivered Hello Team, I am happy bought car fro your show room but car was not clean and not washed when it's delivered. Regards, Suresh Hello Team, I am happy bought car fro your show room but car was not clean and not washed when it's delivered. Regards, Suresh More
by Suresh
Employees Worked With
Marius Coroiu
March 16, 2016
Excellent guidance throughout the buying process with Jay Lu We met our Dealer Jay Lu at least 3 times in which he provided an excellent and extremely friendly service proving an enormous expertise in Toyota veh We met our Dealer Jay Lu at least 3 times in which he provided an excellent and extremely friendly service proving an enormous expertise in Toyota vehicles. More
by PhIn
Employees Worked With
Jay Lu
March 16, 2016
Buy a car what I want I am interested in couple different model of Toyota cars. Nobu gave me a kind of ideas between different models. It helped me to choose which model is I am interested in couple different model of Toyota cars. Nobu gave me a kind of ideas between different models. It helped me to choose which model is suitable for me. More
by vc
Employees Worked With
Nobu Ishihara
March 15, 2016
Super Excellent! I bought my brand new Toyota Camry SE, He is extremely patience, understanding, and helpful during the whole process of purchasing my new car. He and I bought my brand new Toyota Camry SE, He is extremely patience, understanding, and helpful during the whole process of purchasing my new car. He and his manager are the sweetest people on earth! If anyone needs help buying a new/used car ask forNobu! More
by simon
Employees Worked With
Saroyin Roy Watkins, Nobu Ishihara
March 15, 2016
Amazing experience The whole process was much smooter than I thought. OMID patiently explain different options for me and worked the whole process over my monthly bud The whole process was much smooter than I thought. OMID patiently explain different options for me and worked the whole process over my monthly budget. He made it happen by explaning the lease option which it is perfect for me. The whole time he was polite and nice. I enjoued my car purchasing experience. I recommend toyota sunnyvale and omid to all my friends. Thank you More
by andy
Employees Worked With
Stephen fitch, Jonathan Latchford, Omid Shayeganpour
March 14, 2016
Best buying experience This was my second time purchasing a vehicle from Sunnyvale Toyota. The first time was the best experience I have ever had purchasing a new car and t This was my second time purchasing a vehicle from Sunnyvale Toyota. The first time was the best experience I have ever had purchasing a new car and this time was no different. They were super busy and the Sales Manager Jeffrey helped us since there were no sales persons available. He was super easy to work with! Ahmad finidhed the deal and even came in on hid off day to finish it. We were done in about 2 1/2 hours total. They even did a dealer trade to get the vehicle I was looking for. I would highly recommend this dealership! More
by aprilr
Employees Worked With
Roy in finance was awesome , Ahmad Hatamieh, Jeffrey Lin, Cisco Savala
March 13, 2016
Lease end options I had leased car from Toyota Sunnyvale. I was very well treated when I went in to understand my options at the end of the lease. David took pains to e I had leased car from Toyota Sunnyvale. I was very well treated when I went in to understand my options at the end of the lease. David took pains to explain particularly aspects of what it will take for me to buy at residual versus what the dealer could offer to buy it at. More
by Anurag
Employees Worked With
David Garske
March 13, 2016
Excellent! I bought my brand new Toyota Corolla S, Special Edition with the help from Phillip (the sales rep). He is extremely patience, understanding, and helpf I bought my brand new Toyota Corolla S, Special Edition with the help from Phillip (the sales rep). He is extremely patience, understanding, and helpful during the whole process of purchasing my first new car. He and his manager are the sweetest people on earth! If anyone needs help buying a new/used car ask for Phillip! More
by Emmiesays87
Employees Worked With
Phillip Mattus
March 12, 2016
Wasted my time and money by not keeping appointment The management at Toyota Sunnyvale does not value its customers, unless you bring money. They put unqualified people (probably earning minimum wage) The management at Toyota Sunnyvale does not value its customers, unless you bring money. They put unqualified people (probably earning minimum wage) at the phones to make appointments which then cannot be kept. I had made an appointment to get a recall problem fixed (it had taken Toyota already over a year to get the part necessary to fix that problem, and meanwhile I could not use the front passenger seat). So finally Toyota said they had the part. I made an appointment on the phone to bring in the car, I gave her the VIN number on the car and the recall data, and she said I could bring the car on Saturday 9:45. I go to the appointment, and what do you know, they don’t have the part. “We are sorry. Come again another day. The girls on the phone don’t know.” It is not that simple. You wasted my Saturday morning, and I will need another 2?3 hours for the next appointment. I could have worked at $100/hour on that Saturday morning. It is the management’s responsibility to have knowledgeable people on the phone, so they don’t make appointments they cannot keep. There was nothing about this case that was unforeseen. “Sorry” really does not cut it. It you bought a flight ticket and they told you the plane was full, would you accept a “sorry”? If you had a doctor’s appointment and the doctor said they don’t do back problems today, would you accept a “sorry”? It shows contempt and total disregard for the customer to just brush them off with a “sorry”. The management is saving a buck and doing things on the cheap, and they do not care when it ends up wasting a customer’s time and money. I do not blame the person in the service department. This is a management problem. More
by puck
Employees Worked With
Lori Landrum
