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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,380 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,380 Reviews of Toyota Sunnyvale

January 06, 2021

Maria Castillo in Service is always reliable and joy to work with..efficient service and got a call fr her to tell me my car was rdy 4me to pick up ahead of time. Clean service area and the porter sanitize More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
Jan 08, 2021 -

Toyota Sunnyvale responded

We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you! Best, James Austin | jamesaustin@toyotasunnyvale.com

December 30, 2020

Bought a Certified Pre-Owned RAV4. Worked with James Tran and got a great deal on the car. James was a pleasure to work with. He was very helpful, very patient, and answered all my questions. Had a very smoo More

by cynthiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tran
Dec 31, 2020 -

Toyota Sunnyvale responded

Cynthia, thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from James and the rest of the Toyota Sunnyvale team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best, Kevin Pang | kevinpang@toyotasunnyvale.com

December 26, 2020

Fred Moini did an amazing job with us he is a great salesman very honest patient and kind he is honestly awesome and we are blesses to have had an amazing salesperson like him thank you ! More

by Nazim Haffaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Moini
Dec 29, 2020 -

Toyota Sunnyvale responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685

December 23, 2020

Perfect service from Meliza Hilario, she was patient, listened and showed only the best solutions, ended up buying perfect car for myself with her help! More

by rolandasmolkov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meliza Hilario, Sean Nguyen
Dec 28, 2020 -

Toyota Sunnyvale responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Meliza and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Best, Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685

December 21, 2020

It was a great experience. I am so glad to decide to go with your dealership. From everyone and everything there was really amazing and good. More

by Marc Calderon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tran
Dec 22, 2020 -

Toyota Sunnyvale responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Cris Snyder | crissnyder@toyotasunnyvale.com

December 20, 2020

Worst experience with this guy and his director Najaf ... not at all helpful .. Their AfterSales service sucks .. Got a car , first of all, few wrong info was provided .. and now these idiots stopped replyin More

by Sudanmanpreetsingh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Nguyen, Najaf Ali, Ali Almanzay
Dec 28, 2020 -

Toyota Sunnyvale responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685

December 18, 2020

Jeff Howery was so helpful with the sale of my Prius - great deal and great service! He took care of everything and made sure the sale was smooth as could be - friendly and professional. More

by Mother of Hydras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Howery
Dec 22, 2020 -

Toyota Sunnyvale responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685

December 16, 2020

Very poor service and bait and switch tactics! I scheduled an appointment to test drive a used Toyota RAV4, which I confirmed on the phone with a used car dealer the day before, and again in the mor More

by drewmathieson4
Customer Service
Recommend Dealer
No
Employees Worked With
Praneet Lakhan
Dec 28, 2020 -

Toyota Sunnyvale responded

Drew, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685

December 16, 2020

My mom old car was not comfortable for her and we wanted to get her a new car and due to Covid I could not travel to do this for my mom. My mom does not speak the language and also she has severing hearing More

by Sia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Hatamieh
Dec 17, 2020 -

Toyota Sunnyvale responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685

December 16, 2020

I had the pleasure of working with Melanie and then Maria. Both were articulate, transparent about the needed work, and informative of the options available to me. They were team players in calmly and More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Castillo, Melanie Soriano
Dec 17, 2020 -

Toyota Sunnyvale responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. James Austin | jamesaustin@toyotasunnyvale.com

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