Toyota San Luis Obispo

NEVER BUY YOUR TOYOTA AT THE SLO DEALERSHIP After signing the agreement & other docs, financing and possession of the car, I realized I was given only ONE electronic key. The salesman said it o After signing the agreement & other docs, financing and possession of the car, I realized I was given only ONE electronic key. The salesman said it only comes with ONE key but I could get another key at the Parts Department ($110 Key, cutting & programing). I contacted the management and said the salesman failed to disclosed that only ONE key come with the car. (Actual duplicate electronic key with remote locks $489) I ask the manager to reimburse me for the inexpensive key ($110), the manager stated that my attorney can meet with Toyota's Attorneys and hung up! I called back and re-requested reimbursement for the second inexpensive key ($110) on the manager's answer machine and said a legal remedy is too much an ordeal and told him that I will do my best to make sure that everyone and people I don't know to never ever buy from that dealership again (including past customers that referred me there, my neighbor who bought a used Toyota at this dealership received THREE full remote electronic keys included with his purchase). It too early to say the customers have been spoiled, it has always been a long standing custom to get a spare key with the purchase of a new or used car. I was never told there was only ONE key till all was said and done. Now about the car: All the Toyota's (Corolla, Camary) I have own have been the best. This new-used Toyota Yaris I trust will be as good Toyota is a great car, always has been. BUT NEVER NEVER BUY CAR AT THE SAN LUIS OBISPO TOYOTA DEALERSHIP!!! The salesman insinuated I was making a big deal out of a spare key ($489). The acting manager as written above backed him! If you are buying a new-used car make sure from the git before closing the deal that you will be given at lease TWO remote electronic keys ($489 each)! The salesman has an easy going personal, the acting manager behaves like a community loving pastor...don't let them fool you, you'll see the true colors when they cover up in the aftermath. I am 65 years old, perhaps this is the last lesson I'll need to realize that from generation to generation, the nature of theses nice appearing salesman and manager never change! GO ELSEWHERE TO BUY YOUR TOYOTA!!! More

My expierence at this dealership was horrible. I walked on the lot to take my daughters car in for service and was accosted by Mo the salesman. He told me because I was the first customer of the day he wou on the lot to take my daughters car in for service and was accosted by Mo the salesman. He told me because I was the first customer of the day he would give me this 2007 Camry for $2000 less than sticker( which was $5000 over Kelly Blue Book) and $3500 for my trade in. I waited to see what the service dept said, we decided it need to much work and would get this Camry. Well they us in there and it was like the blind leading the blind. The salesman wanted our vin# and I told him for the 4th time that is was in service. He disappears for 15 minutes only to come back and ask me for the Mileage. Again I told him my car was in service and why wouldn't he have looked at that when he went for the vin # ? He said the line was to long????!! What the xxxx? He then writes down some numbers and disappears for 40 only to come back to tell me that I had no credit. Again, what the xxxx? He told me he can't selle the car with no credit, I said check again my Credit score is well over 800. Low and behold he finds it. Them he disappears for another 30 minutes only to come back with bad news. The manager won't give me the price he promised or the trade in. I was now told I had to pay full price and get nothing for my trade in. Ok I said I'm out of here. The manager approaches me at the door. Only wants two minutes off time. We sit, I start my stop watch on my phone. First thing he wants to know is what kind of payment I would be happy with. Ok mister this isn't about payment it's about the price I walk out after 2 1/2 minutes he gets rude. My ding dong salesman chases me through the parking lot. I told him no again. He tellse this girl next to him wants to car but he only wants to sell it to me. Wow, that's at have made that girl Feel good. One last time he runs after me as I buckle my seat belt to tell me hallelujah the manager agreed to the price. Oh oops to late. End of story, I bought a great honda and spent more than I was going to at Toyota There is a lot more that went On during my visit to Toyota but I cut it short. Some of it actually funny. Like when the salesman came In and I said I was done and he asked if I would just give him A few more minutes, he really needed to wash his face. Ok mister sure I'll sit here longer while you freshen up Please don't buy from these guys, they lie. More

I just took my 2009 Tacoma in for the acellerator recall and some other problems. I was told that I was out of warrenty even though I only have 31,000 miles on the truck. I questioned this as when I bought and some other problems. I was told that I was out of warrenty even though I only have 31,000 miles on the truck. I questioned this as when I bought the truck I was told by the salesman that the warrenty was for 36,000 miles. The service Rep (Thorton) told me it was my fault that I had not read the entire agreement and that if I had I would have known that the warrenty was only good for 36 months.She was very nasty with a know-it-all attitude. I asked to talk to the service manager (Steve)who told me basically the same thing. He did say he would call Toyota and see if they would split some of the cost with me ($406)but that it was my problem and Toyota of San Luis Obispo had no responsibility in this matter. By the way I am only 5 and one half weeks over the 36 month time frame. It is obvious that this dealership has never heard of the phrase (customer service/satisfaction) and they do not practice it. You can bet that I have purchased my last Toyota. John T. Ressler timress@charter.net More

This place is AMAZING. I have had a number of negative experiences with other dealerships and service places and I go out of my way now to have my car serviced here. They know what they're doing, they do experiences with other dealerships and service places and I go out of my way now to have my car serviced here. They know what they're doing, they do it quickly, and they never over-charge me or tell me I need something fixed that I don't. I sincerely appreciate their professionalism and work ethic. More

I purchased 4 vehicles from this Dealership. With each vehicle I purchased an extended warrantee and a service warrantee. Each of which I was told that if I sold or traded the vehicle in, Toyota would gi vehicle I purchased an extended warrantee and a service warrantee. Each of which I was told that if I sold or traded the vehicle in, Toyota would give me back the remaining dollar amount on the warrantees. This was a lie, as I have gotten rid of each vehicle and I never received any refunds. I have been hounding them for this refund and a man named Abe Saba filled out the paperwork in July of 2010 again, but I never received a penny from Toyota or the Dealership. He promised to follow up on this and I have never heard from him again. This is thousands of dollars in refunds that I was ripped off. More

I read some of the reviews here and see they are usually from 2006 or before. I don't know who was with Toyota of SLO then but my experience was far different than some of these other people. I went in from 2006 or before. I don't know who was with Toyota of SLO then but my experience was far different than some of these other people. I went in to buy a new 2008 Tundra and had the good fortune of knowing Jeff K. who came from another dealership, (not Toyota), where I bought my previous new car. When Jeff went to Toyota of SLO, that is where I went because he is not a "salesman" like is often sterotyped. Jeff will show you everything in the class of vehicle you are looking for so that you know your options. He will work to find you the best deal, whether it's on their lot or on some other Toyota lot. He will explain the financing so you know what you will be paying when the ink is dry. He is straightforward, no-pressure, highly informative and makes sure you get all your questions answered before you leave. He'll even give you his private number for you to call if questions come up later. You will not find a better person to deal with at any showroom at any dealership. Jeff K is who you want to see if you're tired of being sold or tired of the sales tricks. Jeff doesn't play those games. Whether you're looking for a new or used vehicle, he is your man. More

Absolutely every sales gimmick in the book. Even after I called them on the tricks, both sales people continued with the misleading information. They never could issue a direct quote. When we had verbally called them on the tricks, both sales people continued with the misleading information. They never could issue a direct quote. When we had verbally agreed on a price, the ol' good cop/bad cop routine started up and suddenly we're above msrp! Even more bizarre, they lied about their inventory in order to push more expensive models. I nearly bought a nissan for 1k more, just to I'd never have to deal with this dealership. I ended up driving 300 miles to get my car, and at a great price. More

I made an appointment and took my Toyota Supra in because it was running rough. I was quoted an estimate of $350.00. I was notified two day later by SLO Toyota it was now going to cost me $600.00. When I it was running rough. I was quoted an estimate of $350.00. I was notified two day later by SLO Toyota it was now going to cost me $600.00. When I picked up my car, I was charged $600.00 for spark plugs and plug wires and of course labor at $95.00 per hour. When I got home the car wouldn't idle under 1500 RPM so I looked under the hood and noticed the four bolts missing out of the ignition cover, a vacuum hose broken off from the air cleaner housing, and a large hose clamp not put back up on a vacuum hose to the intake manifold. I called San Luis (SLO) Toyota and asked "how much money do you people need to make to do a job right! Couldn't you notice the engine wasn't running correctly and at the correct RPM!" The Dealership said for me to just bring it back and they would fix it at no charge. I explained that I already paid you $600.00 for a tune up which I was quoted $350.00 and, drove an hour each way to your dealership and, I wanted "them" to come get my car and repair it correctly. SLO Toyota said they would not come fix it and that if I wanted it repaired, I had to get it back to SLO Toyota. Hence to say, I will never go to, or recommend that dealership to anyone. All they care about is getting your money because they know if you have a Toyota at their shop, "THEY GOT YOU.!" More

I've purchased 3 new Toyotas from this dealership because it's the closest one to where I live (30 miles away) I would have purchased 2 more new Toyotas from them if they had better customer relations. The it's the closest one to where I live (30 miles away) I would have purchased 2 more new Toyotas from them if they had better customer relations. Their managers are very young smug punks. Some of their salesmen are great, some are too pushy and some are big BS'ers In the internet age it's not too difficult to be better informed than the salesperson when you've spent several days researching a particular vehicle, and I'm understanding of this, but when I ask a question I would rather hear "I don't know, I'll find out" instead of some BS that I "Know" isn't true. The sales managers have no class and they don't "Get It" They think that the only thing that matters to customers is the price they pay. When you get a good deal, they feel as if it is their right to treat you like crap and that you should kiss their butts for selling you a car for the same price that you could get it for if you traveled another 50 miles to the next Toyota dealership. More

i had gone to the dealership a week or so prior to purchasing my vehicle. I talked to a young gentleman W. He took me on a test drive in the vehicle that I had been studying online. He was a nice youn purchasing my vehicle. I talked to a young gentleman W. He took me on a test drive in the vehicle that I had been studying online. He was a nice young man and even introduced me to his manager. Even though they both told me that they would like to help me that day to purchase a vehicle, when i said that i still needed to think about it they did not get pushy like other dealerships such as honda and ford that i have been to. I then came back and purchased the vehicle from w who again showed me the whole vehicle and let me go for another drive. When it came to the negotiation I talked with L who presented to me what payments would be on the vehicle. I was very pleased with both of the gentlemen that helped me. thank you toyota slo More