Toyota San Luis Obispo

I just took my 2009 Tacoma in for the acellerator recall and some other problems. I was told that I was out of warrenty even though I only have 31,000 miles on the truck. I questioned this as when I bought and some other problems. I was told that I was out of warrenty even though I only have 31,000 miles on the truck. I questioned this as when I bought the truck I was told by the salesman that the warrenty was for 36,000 miles. The service Rep (Thorton) told me it was my fault that I had not read the entire agreement and that if I had I would have known that the warrenty was only good for 36 months.She was very nasty with a know-it-all attitude. I asked to talk to the service manager (Steve)who told me basically the same thing. He did say he would call Toyota and see if they would split some of the cost with me ($406)but that it was my problem and Toyota of San Luis Obispo had no responsibility in this matter. By the way I am only 5 and one half weeks over the 36 month time frame. It is obvious that this dealership has never heard of the phrase (customer service/satisfaction) and they do not practice it. You can bet that I have purchased my last Toyota. John T. Ressler timress@charter.net More

This place is AMAZING. I have had a number of negative experiences with other dealerships and service places and I go out of my way now to have my car serviced here. They know what they're doing, they do experiences with other dealerships and service places and I go out of my way now to have my car serviced here. They know what they're doing, they do it quickly, and they never over-charge me or tell me I need something fixed that I don't. I sincerely appreciate their professionalism and work ethic. More

I purchased 4 vehicles from this Dealership. With each vehicle I purchased an extended warrantee and a service warrantee. Each of which I was told that if I sold or traded the vehicle in, Toyota would gi vehicle I purchased an extended warrantee and a service warrantee. Each of which I was told that if I sold or traded the vehicle in, Toyota would give me back the remaining dollar amount on the warrantees. This was a lie, as I have gotten rid of each vehicle and I never received any refunds. I have been hounding them for this refund and a man named Abe Saba filled out the paperwork in July of 2010 again, but I never received a penny from Toyota or the Dealership. He promised to follow up on this and I have never heard from him again. This is thousands of dollars in refunds that I was ripped off. More

I read some of the reviews here and see they are usually from 2006 or before. I don't know who was with Toyota of SLO then but my experience was far different than some of these other people. I went in from 2006 or before. I don't know who was with Toyota of SLO then but my experience was far different than some of these other people. I went in to buy a new 2008 Tundra and had the good fortune of knowing Jeff K. who came from another dealership, (not Toyota), where I bought my previous new car. When Jeff went to Toyota of SLO, that is where I went because he is not a "salesman" like is often sterotyped. Jeff will show you everything in the class of vehicle you are looking for so that you know your options. He will work to find you the best deal, whether it's on their lot or on some other Toyota lot. He will explain the financing so you know what you will be paying when the ink is dry. He is straightforward, no-pressure, highly informative and makes sure you get all your questions answered before you leave. He'll even give you his private number for you to call if questions come up later. You will not find a better person to deal with at any showroom at any dealership. Jeff K is who you want to see if you're tired of being sold or tired of the sales tricks. Jeff doesn't play those games. Whether you're looking for a new or used vehicle, he is your man. More

Absolutely every sales gimmick in the book. Even after I called them on the tricks, both sales people continued with the misleading information. They never could issue a direct quote. When we had verbally called them on the tricks, both sales people continued with the misleading information. They never could issue a direct quote. When we had verbally agreed on a price, the ol' good cop/bad cop routine started up and suddenly we're above msrp! Even more bizarre, they lied about their inventory in order to push more expensive models. I nearly bought a nissan for 1k more, just to I'd never have to deal with this dealership. I ended up driving 300 miles to get my car, and at a great price. More

I made an appointment and took my Toyota Supra in because it was running rough. I was quoted an estimate of $350.00. I was notified two day later by SLO Toyota it was now going to cost me $600.00. When I it was running rough. I was quoted an estimate of $350.00. I was notified two day later by SLO Toyota it was now going to cost me $600.00. When I picked up my car, I was charged $600.00 for spark plugs and plug wires and of course labor at $95.00 per hour. When I got home the car wouldn't idle under 1500 RPM so I looked under the hood and noticed the four bolts missing out of the ignition cover, a vacuum hose broken off from the air cleaner housing, and a large hose clamp not put back up on a vacuum hose to the intake manifold. I called San Luis (SLO) Toyota and asked "how much money do you people need to make to do a job right! Couldn't you notice the engine wasn't running correctly and at the correct RPM!" The Dealership said for me to just bring it back and they would fix it at no charge. I explained that I already paid you $600.00 for a tune up which I was quoted $350.00 and, drove an hour each way to your dealership and, I wanted "them" to come get my car and repair it correctly. SLO Toyota said they would not come fix it and that if I wanted it repaired, I had to get it back to SLO Toyota. Hence to say, I will never go to, or recommend that dealership to anyone. All they care about is getting your money because they know if you have a Toyota at their shop, "THEY GOT YOU.!" More

I've purchased 3 new Toyotas from this dealership because it's the closest one to where I live (30 miles away) I would have purchased 2 more new Toyotas from them if they had better customer relations. The it's the closest one to where I live (30 miles away) I would have purchased 2 more new Toyotas from them if they had better customer relations. Their managers are very young smug punks. Some of their salesmen are great, some are too pushy and some are big BS'ers In the internet age it's not too difficult to be better informed than the salesperson when you've spent several days researching a particular vehicle, and I'm understanding of this, but when I ask a question I would rather hear "I don't know, I'll find out" instead of some BS that I "Know" isn't true. The sales managers have no class and they don't "Get It" They think that the only thing that matters to customers is the price they pay. When you get a good deal, they feel as if it is their right to treat you like crap and that you should kiss their butts for selling you a car for the same price that you could get it for if you traveled another 50 miles to the next Toyota dealership. More

i had gone to the dealership a week or so prior to purchasing my vehicle. I talked to a young gentleman W. He took me on a test drive in the vehicle that I had been studying online. He was a nice youn purchasing my vehicle. I talked to a young gentleman W. He took me on a test drive in the vehicle that I had been studying online. He was a nice young man and even introduced me to his manager. Even though they both told me that they would like to help me that day to purchase a vehicle, when i said that i still needed to think about it they did not get pushy like other dealerships such as honda and ford that i have been to. I then came back and purchased the vehicle from w who again showed me the whole vehicle and let me go for another drive. When it came to the negotiation I talked with L who presented to me what payments would be on the vehicle. I was very pleased with both of the gentlemen that helped me. thank you toyota slo More

I purchased a used vehicle from this place, big mistake. I was trading in a vehicle that I was upside down on. I wanted to finance the vehicle through my own bank but was told by the finance person that no I was trading in a vehicle that I was upside down on. I wanted to finance the vehicle through my own bank but was told by the finance person that no one would finance me for the vehicle for the price I was paying for it. I told him my bank would but he still said we needed to process the loan with Toyota and would not allow me to wait for the decision from my bank. I did the loan, planning to convert it to my own bank. I took out the extended warranty, and GAP insurance with Toyota. I got approval from my bank for the loan the next day but was told by Toyota that he couldn't do anything about providing me with any information until I got an account number from Toyota. I had to wait a week to get an account number from Toyota. When I got the number I called back to speak to the finance person about getting the warranty and the GAP cancelled. He said he would call me back, he did not. I called back to him again and he said he would check and call me back, he did not. I called again and he was in a meeting. Later I called and was told that he was not in today. I filed a complaint with the Toyota Corporate Complaint department via telephone. I got a call 2 days later from Larry at the dealership wanting to resolve the problem. Some additional problems I had that I also related in the phone complaint was non-receipt of my extra key, no emergency equipment, and no operators manual. They key and operators manual was known to be missing by the sales woman and I was promised that she would call me back on Tuesday, the next day she was working to let me know if she found the key, also she promised to get me an operators manual; of course no call. The manual was sent by the Toyota main office. The other issues and the warranty and GAP cancellation would have to be handled by the dealership. The complaint person did give me the number for the warranty and GAP office, I handled that myself. I had to drive back to the dealership, 30 miles away, to get the key made. I was promised that the emergency equipment would be ordered and I would be notified when they came in. I was never called. I called back about 1 month later, two months from purchase now, and Larry tells me he had no idea what I was talking about, who I was, and in fact, did not even work there at the time. I did finally get my equipment. This is a truly buyer be warned dealership. Accept no promises from these guys and check on everything before you sign anything. Do not allow them to push you into their loan source, 12.9% compared to 6.1%. More