Toyota San Luis Obispo

Don’t ever go to this dealership! This place is the absolute worse! Don’t ever take you car in for servicing here. Engine is now completely done. I can’t take it on the freeway with ou This place is the absolute worse! Don’t ever take you car in for servicing here. Engine is now completely done. I can’t take it on the freeway with out it completely shutting down. According to Toyota SLO is saying that this is normal for a car to not make it to 5000rpms. BS! If that’s how these cars are made I never want to buy a Toyota again. This service department will lie and falsify service data. More

I was thinking about buying a Toyota from these guys, but I visited the dealership once and was surprised not a single salesman approached me after 15 minutes while I was looking at cars. I finally left. Th I visited the dealership once and was surprised not a single salesman approached me after 15 minutes while I was looking at cars. I finally left. Thank god I read all the reviews here. I was considering buying a new RAV4, but no way after reading the reviews. I'm not willing to go to Santa Maria. I guess it's going to be a Honda or a Subaru instead. More

Unprofessional service As there are no local Lexus dealers I have used this Toyota dealership for oil changes. Both times I had to have someone wipe out the drivers area whi As there are no local Lexus dealers I have used this Toyota dealership for oil changes. Both times I had to have someone wipe out the drivers area which had smears of oil EVERYWHERE. Was told "yes this is unacceptable "!! REALLY!!!!!! Was also told I had wear on all tires back ones more so. I informed them I just bought new tires within the week !!! And yet was told "well it depends how a person drives "!!!! This place needs to hear the negative feedback and get it together. Go to Santa Maria not San Luis Obispo More

A refreshing new attitude towards negotiation. After 4 Toyotas and almost 20 years of frustration of not being able to buy locally because Toyota of San Luis Obispo would not negotiate on new or u After 4 Toyotas and almost 20 years of frustration of not being able to buy locally because Toyota of San Luis Obispo would not negotiate on new or used cars with me, I was happy to find that this may be changing. I was able to negotiate a reasonable deal on a 2017 Rav4. The salesperson, Rita was helpful and low pressure. After the sale, she was very patient in helping set up all the features new cars now offer (e.g. apps like Entune, the bluetooth connections, Sirius, etc.) The final stages of making the purchase with the "closers" were more stressful and I was glad that I had done some research about factory list pricing, etc. More

Extremely Poor Customers Service I bought my 2012 Tundra at Toyota of SLO and have it serviced there ever since. I will no longer be bringing my truck to this dealership, because of t I bought my 2012 Tundra at Toyota of SLO and have it serviced there ever since. I will no longer be bringing my truck to this dealership, because of their extremely poor customer service. They group of middle aged gentlemen who work in the service department, generally speaking, are rude abrasive and show little concern on providing a friendly, accommodating customer service experience. I was able to make an appointment at Toyota of Santa Maria, and will be driving the additional 30 minutes, each way, in order to work with a dealership that offers great customer service. More

Beyond grateful Joel from the service division went above and beyond the call of duty in assisting me with my Prius. He expedited it's repair and was helpful, patient Joel from the service division went above and beyond the call of duty in assisting me with my Prius. He expedited it's repair and was helpful, patient, and professional. I HIGHLY recommend service at Toyota SLO and I'm beyond grateful for Joel's help. More

Terrible Customer Service I really wish I had read the reviews on this place before taking my car in for service. Very poor customer service and communication. If anyone from T I really wish I had read the reviews on this place before taking my car in for service. Very poor customer service and communication. If anyone from Toyota SLO management is reading this, please train your employees on how to provide some kind of quality customer service. The numerous consistently poor reviews should be a wake-up call to you. I have been to other dealerships and not experienced such indifferent attitudes. It appears this is unique to the SLO dealership. More

Buyer Beware!!! Buyer beware!! Toyota Certification? We purchased a "Toyota Certified". Van had to be jumped to get started for the test drive, ok, that happen Buyer beware!! Toyota Certification? We purchased a "Toyota Certified". Van had to be jumped to get started for the test drive, ok, that happens when a cars sits. We were told that the battery was replaced 6 weeks earlier and it was just charged, tested and was good. After singing all the paper work and ready to leave, I asked for the 2nd FOB, "oh, yea, not all the used cars have them". This was never brought up in negotiations and granted, I should have asked as well. Assumed it was standard to provide 2 keys. But we were offered the change to purchase a new one at their cost, $179, no offer to pick up the programming. Forward to 2 days later my pregnant wife is stuck in Paso in 100+ degree weather with a dead battery in this "Toyota Certified Vehicle". Now I had to take off, make an appointment to bring in a "Toyota Certified" vehicle in for an item that was just checked 48 hours earlier. I get that stuff happens, but it's the way that a "Service" based company handles it, that tells you about their business. I have no faith that the "Toyota Certification" was even done correctly and possible just flat rated. I am amazed of the amount disrespect that one of their service manage had when speaking with my wife. If you still plan on purchasing here, have you mechanic check it out, don't trust the "Toyota Certification" and ask about a second key upfront. Attempts to come to a solution have been in vain. More

Sexist at SLO toyota I went into this dealership with my husband after I had done all the research myself to be insulted by a supervisor by telling me I was completely wro I went into this dealership with my husband after I had done all the research myself to be insulted by a supervisor by telling me I was completely wrong about what I had researched and that he had tried to explain it to me slowly and easily. I am not an idiot. I got it the first time they explained it to me. Then sent us over to sign papers in which the finance manager then said wives need reassurance from their husbands about their purchase. It's my car jerk. It has only my name on it. Do not go here. They are inflexible on prices and their trade in values are a joke. More

Horrible Customer Service I regretfully have taken my vehicle here on multiple occasions as there is no Lexus dealer in the area for service. I have been disappointed every vi I regretfully have taken my vehicle here on multiple occasions as there is no Lexus dealer in the area for service. I have been disappointed every visit. Most disappointing would be the Customer Service. The staff are rude and unprofessional - including management. I will not be taking my vehicle here anymore and would not recommend you to take your vehicle here for service. More