Toyota Of Colchester

I was well taken care of. Staff was very friendly. Finance was able to work with me. The staff made me feel very welcome. Thank You. Finance was able to work with me. The staff made me feel very welcome. Thank You. More

I have found Toyota of Colchester to be vey helpful and friendly regarding the purchase of my vehicle. My sales associate has been polite and imformataive. this has made me feel more comfortable with my pu friendly regarding the purchase of my vehicle. My sales associate has been polite and imformataive. this has made me feel more comfortable with my purchase expeirence. I would absoulutley reccomend this dealership to others who want a fantastic car dealer. the service was wonderful! More

The salesman I had was his first week on the job. He was a very nice young man and I am sure that in time will be very good at his job. his knowledge of the prius could have been a little better and his ove a very nice young man and I am sure that in time will be very good at his job. his knowledge of the prius could have been a little better and his over all job knowledge was just OK. that being said the main reason I bought the car from the dealership was price as I had already done my own research and knew what I wanted as far as the car. they were up front right from the start as far as the price went no games involved which made my choice easy. there are a few other toyota dealers in my area which I checked out and the all wanted to play the price game which was a big turn off for me, and none of them would come close to toyota of colchester. I would and did recommend this dealer to a friend. More

The service department at Toyota of Colchester has always been great, but now, they are even better. With the new waiting area, I was able to get productive work done while waiting for my service needs to b been great, but now, they are even better. With the new waiting area, I was able to get productive work done while waiting for my service needs to be taken care of. Cliff has been wonderful to work with, and is a pleasure to deal with on the phone and in person. You can't find a friendlier or more competent service center. More

Service was typically prompt, courteous and friendly. An A+ experience. I like the new service area. It makes checking in very pleasant. Far better than the old way of entering the old service office and wa A+ experience. I like the new service area. It makes checking in very pleasant. Far better than the old way of entering the old service office and waiting for someone to notice you were there. More

Everyone I dealt with was ery rpofessional. I am very satisfied with he delivery of my new car and wasn't pressured to purchase any additional coverage. I would recomend the dealership to others. This satisfied with he delivery of my new car and wasn't pressured to purchase any additional coverage. I would recomend the dealership to others. This is my second vehicle I purchased from Colchester Toyota. Thank you Ray Burch More

Worst single experience in a dealership ever. I'm a 60 Worst single experience in a dealership ever. I'm a 60 year old pediatrician. My wife and I are looking for a new car, and after reviewing, the Highl Worst single experience in a dealership ever. I'm a 60 year old pediatrician. My wife and I are looking for a new car, and after reviewing, the Highlander Limited seemed best. I called ahead, appt made for Saturday 6/23. Found a link to Kelly Blue book on home page of a dealership site for Jeeps, which we had also been thinking of (note: on a dealership home page). Took a testdrive, everything was good, ready to buy, checkbook in my pocket. I had two cars for tradein, a totally loaded 2005 Subaru 2.5xt turbo with 38000 miles and a 2008 Smart car with 12700 miles. I had estimates on Kelly for the exact types, found a range of 21K to 23k total. I figured 20 was OK and on we went. Salesman came back with 15k, and of course they would have to subtract $500 from each one for a diagnostic check (which they had already done in their garage), and 300 more for detailing, bringing us down $13400. I told him was ridiculous, and asked for our keys. Instead the manger, Jim Grabadis, came over. How did you get these numbers he asked. Kelly blue book. He then went into a tirade about those eswtimates were ridiculous, that nobody used them, this was absurd, and he needed to make something, after all. (Me wondering about seeing the link to it on the Jeep home page) My wife and I were then subjected to an hour and a half long of bullying, overbearing, in your face ultra hard sell, including several times when he would leave for 15 or 20 minutes at a time. I assume he was thinking we would get worried things weren't going well. In fact, we were angrier and angrier over this seemingly endless game playing. I told the man straight to his face that he was this at this entirely wrong, and both my wife and I resented what he was doing. It he paid me absolutely no attention, and kept right on. Finally after the 1 1/2 hours he comes back from one of his trips and says we can have the for $22500 (plus sales tax, registration and all the other stuff, of course). Silence. He disappears. Back again. $22250. We are now nitpicking over $250 on a $42000 car. Silence. I'm looking over at my wife thinking if he can't see that she's about ready to blow, he's blind. I tell him so. "You're about to lose her". He takes up his pen, marks through the $22500, and writes down $22000. "see," he says, "you're getting just what you asked for originally". Then why did we have to subjected to this hour and a half of verbal insult and abuse? If you simply said fine, you would have made a certain sale, and we would be halfway home in a new car. Final stroke - "I like you two, you seem like nice people, so tell you what i'm going to do. I'm going to throw in two years of free maintainence". Ta da! Not to mention that the two years free maintainence is already included in the price of the car. Wife stands up, without looking at either of us, and walks out the door. He then delivers his best line: "You know how these ladies can be. I think if you go out and talk to her, she will come back in". I'm thinking, believe me, on a list of things you hope never happens to you, having my wife come back in is at the top. You have no idea. I now have ask four times, each time in a louder voice, to have my car keys back, while he argues with me. I'm actually starting to wonder if I need to call the resident trooper, when he finally gives them back. I can remember back when I was a resident making 14 grand a year with no credit whatsoever, trying to buy a used Pinto. I was better treated then. When we get home, there's a message on our phone from him, saying: We seem to have had a little misunderstanding, you seemed a little upset when you left, I hope everything's OK, please call me back". I feel like I just lived through an old Chevy Chase movie called The Worst Car Dealership in the World. If his aim was to wreck a certain sale, he did a standup job. Otherwise, not so much. You may ask, did he know you were a doctor? No, I don't volunteer that, since the price of everything suddenly doubles,and he didn't ask. I dont see what difference it would make anyway. We were well dressed, and well spoken. I can't even imagine how he treats someone who isn't. More

You can tell this dealership is making sure that all the employees are trained in making the service department a professional experience for the customer . employees are trained in making the service department a professional experience for the customer . More

David was over all the best car salesman I have ever worked with before. He was extremely helpful and did all he could to get me into the exact car I wanted. We looked thru many different options but I worked with before. He was extremely helpful and did all he could to get me into the exact car I wanted. We looked thru many different options but I kept going back to the same first car I liked. I would and have refer him to anyone looking for a new car. More

Dan was wonderful. I bought a 2007 Yaris and am very happy. There were a couple of small issues with the interior and the dealership gave me loaner while they repaired them and the work was excellent! happy. There were a couple of small issues with the interior and the dealership gave me loaner while they repaired them and the work was excellent! More