Toyota Of Colchester

The customer service associates are always friendly and accommodating to my time schedule. They describe what work needs to be done and whether is needs to be done at the current time or can wait until ano accommodating to my time schedule. They describe what work needs to be done and whether is needs to be done at the current time or can wait until another time. More

Colchester Toyota personnel are the most friendly/patient people. Cliff took his time with my problem.. was patient and worked diligently to get my issue resolved in an expeditious manner. people. Cliff took his time with my problem.. was patient and worked diligently to get my issue resolved in an expeditious manner. More

I appreciate the Toyota Care package-so far all of my oil changes have been complimentary. I am very happy with the organization of the service department. changes have been complimentary. I am very happy with the organization of the service department. More

I received a recall notice from Toyota and called Toyota of Colchester even though the vehicle had been purchased from Balise in Rhode Island. They were very amenable to servicing the 2007 Corolla for me of Colchester even though the vehicle had been purchased from Balise in Rhode Island. They were very amenable to servicing the 2007 Corolla for me and very pleasant on the phone and in person. The work was done in a very short time and well. I will be pleased to continue an association with them. More

My wife purchased her 2006 Toyota Highlander new in 2006. Part of the sale was free oil changes for the life of the vehicle. Although the location of the dealership isn't the greatest for us, the experie Part of the sale was free oil changes for the life of the vehicle. Although the location of the dealership isn't the greatest for us, the experiences we have had with Toyota of Colchester have been great. On my way to the dealer during the latest visit (this month), the low tire pressure indicator went on. One of the tires got punctured by a nail. The dealership pulled the nail and patched it, at no charge to us, something I thought was very courteous, and going beyond what they needed to do. These are the types of things that would generate repeat customers. More

We have purchased 2 vehicles from this dealership and find them to be a suitable location for both sales and service of our vehicles. As with every car dealership, there are many flavors; and finding th find them to be a suitable location for both sales and service of our vehicles. As with every car dealership, there are many flavors; and finding the one that suits your tastes is the key in establishing a good relationship. Service has been very consistent for the 7 years that we have utilized them. Any issue not meeting our satisfaction was dealt with quickly and professionally, with adequate follow-up and reconciliation. Overall, we are quite happy with this dealership, and would certainly recommend them to others and consider buying additional vehicles from them in the future. More

I had a 97 Tacoma and had the frame inspected. The inspection failed. I was taken to Enterprise to get a rental. Everything was handled very professionally and when I was called to sign paperwork an inspection failed. I was taken to Enterprise to get a rental. Everything was handled very professionally and when I was called to sign paperwork and receive my check everything was on time and to my satisifaction. Thank you for the consideration given me. More

I was extremely pleased with the people at Colchester Toyota especially after first dealing with a pushy bad salesman in Westbrook. David was honest and got us the best deal possible. Toyota especially after first dealing with a pushy bad salesman in Westbrook. David was honest and got us the best deal possible. More

Well done Toyota of Colchester and Bob Stillman, in my opinion you are EXCELLENT! After visiting two other Connecticut Toyota dealerships, Toyota of Colchester earned my business. I first visited the de opinion you are EXCELLENT! After visiting two other Connecticut Toyota dealerships, Toyota of Colchester earned my business. I first visited the dealership to get the AC on my 4Runner fixed after a failed attempt at another dealership. I immediately received a friendly greeting when I arrived at Toyota of Colchester from Bob Stillman, and was directed to service per my request, without the typical ‘salesman hassle’. This first interaction with Bob made me feel comfortable enough to ask about a new Highlander without fearing a high pressure sales tactic. Bob was extremely knowledgeable, helpful, and most importantly friendly. Bob helped me weigh my options and select a vehicle that was a best fit for me. When it came time to make the purchase Bob was transparent, which helped me take off the boxing gloves I thought I was going to need to get a great deal. This wasn’t my first car purchase, but it was the first great purchase experience I’ve had, from sales through finance to delivery. Thanks Toyota of Colchester and Bob Stillman! More

Bought a used car from the dealer in March, with over 47k miles on it and was assured that the shop went through and checked the car out. Two months later (with about 49k miles on the car) I noticed that the miles on it and was assured that the shop went through and checked the car out. Two months later (with about 49k miles on the car) I noticed that the brakes were shot, down to a very bare minimum. Called up the service department, was told that the inspection had been done at around 46k miles and the brakes were fine (according to industry standards). I told him the brakes were anything but fine, they need to get replaced immediately and that there is no way they wore down so quickly in two months and 2k miles. He stood by his mechanics report, not even offering to at least look at the car. When I asked him why the inspection was done at 46k miles when I bought the car with over 47k miles, he said they probably used it as a sales transport car or something like that. So any damages and abuse put on the car during that time is automatically my problem and not theirs? He proceeded to offer me a tiny discount for a brake service. No way bud, I'll take my business somewhere else. I've bought plenty of used cars, from large car dealers and small used car lots. Not all of them have been flawless (hey, it's a used car) but all (up to this point) have been functional and safe. More