Toyota Ford of Greenfield

I was pleased with my experience at Toyota of Greenfield, MASS. I have had 3 Saturns and probably would have gotten another Saturn if they hadn't been discontinued by GMC. While I would prefer to buy USA, MASS. I have had 3 Saturns and probably would have gotten another Saturn if they hadn't been discontinued by GMC. While I would prefer to buy USA, I must say that I have enjoyed my new Toyota Camry completely. I love the new color and have received many compliments. Mark Caloon and Craig, Salesperson and Sales Manager, were very helpful and made this experience very pleasant. I feel I was treated very fairly and they located the model and color that I wanted in a very timely manner. Overall I am completely satisfied. More

The entire car purchase experience went so smoothly and I was impressed with the thoroughness of the service. Buying a car from Toyota of Greenfield was a most efficient, expedient, thorough and courteous was impressed with the thoroughness of the service. Buying a car from Toyota of Greenfield was a most efficient, expedient, thorough and courteous car sales transaction from beginning to end. Rick Cramm provided generous customer service, keeping me updated as the days passed to find a car that best fit my interest. Financial Services quickly moved me through the process to have me behind the wheel as owner in no time. I will surely refer friends to the dealership as a wise choice, not only to support our local economy, but also to receive the utmost in customer service. Best Regards, Linda Lutz Leyden, MA More

Wanted to replace my 2001 Camry. I called Mike and asked what Camry's were like these days. Went in and he showed me and I test drove a 2012 Camry. It was beutiful. He showed me all the improvements and what Camry's were like these days. Went in and he showed me and I test drove a 2012 Camry. It was beutiful. He showed me all the improvements and how to work all the options. He got my blackberry phone working so I could make hands free calls. That is a great feature. Then we did the money part and I got some on trade in for my old car which I have kept very well maintained and just had a new 6-year warranted battery put in. I like how Mike and his team do all the title, registration, inspection. So it only took from noon until 4:00 to wrap up the deal. I just love my new car. Mike called this a.m. to see if I had any questions. So far I don't, but I will call if I do. Thanks again. Sincerely, Rosemary Jablonski More

My wife and I were welcomed as we entered the show room My wife and I were welcomed as we entered the show room by Mike. He knew were there to see Faith about the possibility of trading cars and he told u My wife and I were welcomed as we entered the show room by Mike. He knew were there to see Faith about the possibility of trading cars and he told us about the 2012 Camry and the new features that were different than our 2009 Camry which we were pleased to hear. Took us for a demo in the 2012 Camry and explained things as we were driving along. No pressure was put on to buy or trade by eiher which we appreciated greatly. Most experiences with other dealers was not that way. Also with past dealers we were there practically a full day but do to faith being busy we had to wait for him whuich was only about 3 hrs there overall. We were quite pleased with the visit as we purchased a new 2012 Camry. More

We had a great experience at Toyota of Greenfield. They were willing to match an internet special price listed from another dealership and worked quickly to locate a matching car. The trade in was fair and were willing to match an internet special price listed from another dealership and worked quickly to locate a matching car. The trade in was fair and the friendly, relaxed atmosphere was appreciated. We would certainly do business again with this group. More

The buying experience was a comfortable, even enjoyable one, with none of the high-pressure tactics found in other dealerships. The sales staff were friendly, knowledgeable and made us feel at ease. This one, with none of the high-pressure tactics found in other dealerships. The sales staff were friendly, knowledgeable and made us feel at ease. This is our third Prius and we know firsthand that the service department can't be beat - We did not look at any other dealerships for our new Prius. We would rate this an A+ transaction. More

Toyota of Greenfield is the real deal. These guys hooked me up with a sweet new 2011 Tacoma Access Cab with the V6 and manual transmission. I had been searching for a Tacoma with this configuration but it w me up with a sweet new 2011 Tacoma Access Cab with the V6 and manual transmission. I had been searching for a Tacoma with this configuration but it was proving hard to find with the requirement for a manual transmission. I was about to give up and buy one with the automatic transmission when I found my truck on the Toyota of Greenfield website; it had everything I was looking for plus the bad xxx TRD Off-Road package. So I made the trip to Greenfield and, as advertised, they had my truck. My sales consultant was Mike Dubour. He took me for a test drive and was very knowledgable about the Toyota product. After the test drive I was ready to talk numbers. Mike offered me a fair price for my trade and we negotiated a very reasonable price on the Tacoma in a matter of minutes. It was smooth. I am very pleased with my Toyota Tacoma and the experience of purchasing it from Toyota of Greenfield. This dealership is an asset to the Toyota brand. More

My wife and I were in the market for a new vehicle. Because of our crazy schedule and no time for anything but work and driving kids to sports, we decided to try to buy a new car only using the interne Because of our crazy schedule and no time for anything but work and driving kids to sports, we decided to try to buy a new car only using the internet. I was in contact with many many different dealerships and most of them I felt were responding to me with cookie cutter response emails and I didn't feel I had a real connection with most of them until I met Ken Kavanaugh from Toyota of Greenfield MA. We developed an online communication as if I was sitting at his desk at the dealership and this made the car shopping experience so much easier because I was able to communicate when I was at work and home. Ken explained every bell and whistle in great detail and was able to send me car descriptions in the emails. I was very impressed. We eventually came to final price using emails and didn't realize Greenfield was 2 hrs from our town. Although it was a long drive we made a day of driving out to Greenfield MA and we had a blast. We met Ken in person and he was a lot of fun to hang out with and finalize the deal. We asked Ken for recomendations for food and beverage and he recommended many places for great local food and we chose a fantastic micro-brewery beer house called The People's Pint which turned out to be the best organic food and home made IPA beer I have had in years. We actually want to go back and stay overnight in Greenfield and go back to this resturant and look at the fall foliage. It was a very satisfying experience. I am looking forward to many years with this dealership. thanks Ken! The Mitchell's More

Greenfield Ford is one of the few rare dealerships that will not haggle, or play any bait and switch games etc. They are also under the AAA dealers buyers program witch will guarantee the price. Also if yo will not haggle, or play any bait and switch games etc. They are also under the AAA dealers buyers program witch will guarantee the price. Also if your looking to order something they will do it for you. Versus other places that will either try to see you something else or swap or which ever way they can sell pretty much what is on the lot since the staff is only trained to do that of course any place will want to sell their own inventory but in the real world it is impossible to have everything what the customer wants. They also sell the top 2 brands puts there in the industry so if your looking for quality, price and service look no where else. It's that simple. More

First, and most importantly, I was pleased to have the Consumer Reports/ ZAG printout that included Greenfield Toyota's numbers (best price of the three dealers on the report). Then Ken Kavanaugh's email Consumer Reports/ ZAG printout that included Greenfield Toyota's numbers (best price of the three dealers on the report). Then Ken Kavanaugh's email and phone communications were clear friendly and businesslike. All this led us to shop Greenfield first (and, as it turned out, we ultimately went nowhere else because we were pleased with the whole experience there). At the sales room talking with Ken he confirmed our expectation that he was a no-nonsense "Old Pro" of a salesman who quickly laid out everything for us. The only sticking point was the "bottom line cost". We thought we would check out the other dealers. Ken fetched the sales manager who came up with a little more for our trade in (OK, there was a bit of the old "game playing" at that one point). This was good enough for us and clinched the deal. Mary & I definitely felt exhilarated at that point and believed we had been treated fairly and professionally. All subsequent steps in getting the new Camry (Greenfield had to get it from Pittsfield), servicing, inspecting, insuring - went like clockwork (except that I had neglected to bring the title to the trade-in car). I should also mention that Faith Mgo was clear, friendly and helpful in explaining various options to us and absolutely crucial in whisking us through a ton of paperwork. Great work! Greenfield guys. We will sing your praises More